Arbtech Consulting Ltd Reviews 583

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions smooth and pleasant. The service is consistently described as efficient and reliable, with many appreciating the quick response times and rapid turnaround on reports, which is especially beneficial for tight deadlines. People also highlight the excellent communication and high standard of work delivered, often noting that their needs were taken into consideration. However, some customers also noted concerns regarding pricing, describing it as astronomical and feeling that the process was not good value. A few other people also felt that the customer service was poor, experiencing slow response times, dismissiveness, and a lack of thoroughness in inspections, leading to unnecessary stress and delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their approachability, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick responses to inquiries... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing competitive and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing disappointment due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very efficient company, everything was on time and the report was comprehensive. An amendment was needed due to my error and Katie Belbin was a star and it was quickly changed and the report sent ba... See more

Company replied

Rated 5 out of 5 stars

Katie has conducted our survey in Epsom in polite and professional manner. She is very knowledgeable in all aspects involving her work and took her time to explain the process. I won't hesitate to... See more

Company replied

Rated 5 out of 5 stars

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey. Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really... See more

Rated 5 out of 5 stars

We required a Preliminary Risk Assessment Phase 1. Charlie was a pleasure to deal with throughout the process. Very friendly and accommodating, making everything run smoothly. I’ll be sure to contact... See more


Company details

  1. #11 of 11 best companies in Environmental consultant

Written by the company

The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK


Contact info

4.2

Great

TrustScore 4 out of 5

583 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The best in the business …

I found everyone I came into contact with at Arbtech highly professional.

Indeed I would go as to say the very best I have had the experience of encountering in my building experience.

David Campbell

4 April 2024
Rated 1 out of 5 stars

Very MISLEADING booking form. Avoid.

Strongly advise against using this firm. I instructed them to do a RAPID 5 day bat survey as was time pressured at a premium of £400+ to other providers for the turnaround; turns out the 5days was just for the survey and you wait indefinitely for the results - very misleading booking form. I offered to pay for their standard service as a compromise, but was threatened with court action and sent intimidating communication in the middle of the night so was forced to settle. There are much better priced companies out there with a better service.

3 September 2023
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

We're sorry you felt misled Ollie, but our booking form does specify the expected timeframes for each type of survey. Our quotes and booking forms are not misleading. They are very clear and transparent that the rapid refers to the survey date ONLY.

We didn't accept your offer of paying for a different service to the one you received but we did try to explain our point of view for a number of months before explaining that we would have to send the file to our solicitors if you refused to pay for the work we did.

None of this was done to intimidate you and it was not sent 'in the 'middle of the night' as you claim.

Rated 5 out of 5 stars

I required an Arboricultural survey

I required an Arboricultural survey as part of a planning application. Jonathon provide an excellent professional service. He was extremely knowledgeable and always available to discuss any questions I had. The report was delivered quickly and was very thorough. I would strongly recommend Jonathan and his team and I will certainly reach out to Arbtech again if I have any further needs. Thank uou

28 February 2024
Unprompted review
Rated 5 out of 5 stars

The site assessment was mindful of the…

The site assessment was mindful of the home development size and sympathetic to our location. Being able to discuss concerns and have questions answered directly with the ecologist involved was reassuring. Thank you Rhiannon for your approachable nature.

22 March 2024
Rated 1 out of 5 stars

Poor service & GDPR breach

The person they sent didn't seem that confident in doing the survey. Having to ask a more experienced person for help. Didn't really cover all the areas we wanted. When I'm paying £1k for surveys I don't expect a trainee.

They also sent me one of there other customers private info in an email which is a breach of GDPR.

I've gone to a local company for the same work doing and would not touch this company again.

Edit in regard to response:
The response given is total rubbish

20 February 2024
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

We did not send a trainee. All of our staff members are suitably qualified and experienced. Asking for a second opinion does not make someone unqualified. Yes, we sent you an email in error that was not meant for you and we handled the situation correctly according to GDPR guidelines.

Rated 5 out of 5 stars

I have not had the land very long and…

I have not had the land very long and have the basics having kept horses for a while but always had to go with where I rented. I had started to do things to encourage wildlife, as once the land is gone you can never get it back, It was great to talk to Merry and get further advice on what to do and how to go about improving the site so every one can live in harmony. I had thought of bird boxes but knew nothing of bat boxes. The idea made me go and read up on bats and the habitats they like. Brilliant! Thank you.

13 February 2024
Rated 5 out of 5 stars

Professional and thorough service

Arbtech responded quickly to our request for a survey and arranged for a surveyor to come within 48 hours. He arrived on time and turned around a thorough report the same day.
A very professional service. I can highly recommend this company.

Peter Capel

11 January 2024
Rated 5 out of 5 stars

A great, speedy service

Annabel was our ecologist & was very friendly, knowledgeable, understanding & professional during what has been a stressful time for us. She completed the survey on the Friday & we received the report by Monday morning. Ultimately, she provided a great service, which we very much appreciated. Thank you!

5 January 2024
Rated 5 out of 5 stars

Responded very well to the urgency of…

Responded very well to the urgency of our requirement with the speedy response to survey and the quick turnaround of a very comprehensive report following the survey. Very pleased with the flexibility of discussion between our attendees and the surveyor. Very impressed with the surveyors in depth knowledge.

14 December 2023
Rated 5 out of 5 stars

Tree survey

Excellent communication, booked appointment quickly and received report quickly too.

13 December 2023

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