Arbury Reviews 

824
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to ensure a smooth and enjoyable process. Many consumers highlight the excellent service, noting its efficiency, professionalism, and the stress-free user experience provided from start to finish. Reviewers appreciate the clear communication, lack of pressure during sales, and the personalized attention received when purchasing a vehicle. However, some customers also noted issues with customer service, including unanswered questions, unhelpful staff, and difficulties resolving problems with purchased vehicles. A few other people also felt that issues with cars were denied or not properly addressed, leading to disappointment and a lack of trust.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting outstanding service from... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

User experience

People report positive experiences with user experience, often describing it as relaxed, pleasant, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient, tailored and really enjoyable! Luke was so helpful, he has such a lovely manner, I wasn’t planning on purchasing but he found me the perfect car that I just couldn’t resist. The car h... See more

Company replied

Rated 5 out of 5 stars

As soon as we waked into Nissan, leamington spa, we felt we were in safe hands. Every question was answered and absolutely no pressure to purchase at all. Josh was friendly, helpful and nothing was... See more

Company replied

Rated 5 out of 5 stars

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming. He wasn't available on the day we picked the car up but had already sorted... See more

Company replied

Rated 5 out of 5 stars

Neil (sales manager) at SEAT Solihull provides a fantastic service and found the exact car we were looking for when stock was very low as the new model update was due. He kept us fully informed of... See more

Company replied


Company details

  1. Car dealer

Written by the company

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

824 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(824)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Very good experience. Not pushy, very helpful and nice coffee! Although I bought a Peugeot from elsewhere, I would nevertheless return here when looking.

27 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Excellent Customer Service

I bought my Cupra Formentor from a different dealer. Its had a lot of problems and confidence was wearing thin. I took it to Arbury Solihull for diagnostics tests and from the very start they were great and very reassuring about getting the problem fixed. Special mention to Shannon Harrison kept me updated all the way through. She also arranged a courtesy car and explained process of the repair very clearly. It safe to say I have found a new home for my Cupra when I need one. I now feel a lot anxious about my purchase. Any future car purchases they would be my first call.

19 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Fantastic experience

Louis was an excellent help when purchasing my new fiat he was super helpful. He made the experience of part exchanging and buying a new car smooth and easy.

28 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Great Service

Great experience getting my new car sorted with Luke

Professional throughout the whole process, and kept me well informed

Fantastic handover as well!

27 February 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

New car purchase

From the moment we sat down Luke was helpful and made the whole experience relaxed and fun.
Everything was explained and all questions answered honestly. There was no rushing through anything or railroading into decisions.

26 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 1 out of 5 stars

Dont Hide Issues

When will a dealer learn that when they don't answer a customer's question then said customer will know something being hidden about the car.

I asked why car had been sold then put back on for sale?

They replied with 'they can't respond with why customer hasn't purchased MOT insurance.'

I never even asked about insurance.

Read emails correctly.

26 February 2026
Unprompted review
Arbury logo

Reply from Arbury

First of all, I will state that you have never visited Arbury, Peugeot in Lichfield and have only been communicating with my dealership via email. We answered all your questions and queries in a timely manner; with the exception of one question which was in regard to why the car had gone back on sale - this was a genuine error on our part as we responded about the MOT insurance instead.
Due to the high volume of emails and questions you are referring to us, this was a simple error, for which we do apologise. You could have merely emailed us again rather than choosing to review us negatively on the Google platform.
I also noticed that you are posting a high number of 1 star Google reviews, many of which are directed at reputable motor dealers. This suggests you have no intention of purchasing a vehicle.

I wish you all the best in the future.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from start to finish. We were dealt with by Andy Parton, who was professional and really helpful in assisting us to buy our dream car. We felt no pressure to purchase and he ensured we were given all information before making the decision. He also went above and beyond to ensure that a dink was rectified in a timely manner prior to handover and made us feel at ease with being able to contact him with any issues after purchase. Very very thankful for a positive experience and would highly recommend arbury Peugeot Bromsgrove to anybody looking for a great car!

25 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Neil has been really helpful and…

Neil has been really helpful and approachable, from the initial phone call to the end of sale, he's made the process of buying our new car easy. Thanks Neil.

23 February 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Luke my sales rep has been amazing from…

Luke my sales rep has been amazing from start to finish. Great service and made everything easy. All with a smile. Can’t recommend Luke enough. Amazing service

20 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Fantastic service

Booked my car in as it had been knocking for a while. The technician James was very thorough and diagnosed the problem quickly. Was expecting a large bill but was pleasantly surprised by the cost and the how quickly they carried out the repair. Would definitely recommend.

29 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 2 out of 5 stars

I’ve got a mobility car via Peugeot…

I’ve got a mobility car via Peugeot Stourbridge & find out we haven’t got a compressor puncture kit so mobility told me to order 1 via Peugeot Stourbridge. So ordered 1 a week b4 Xmas never received it till feb 16th contacted then 3 times never ring me back after leaving message ? My car was booked in on the 16th feb & the garage never removed the spanner service light of dash so I contacted them via phone waiting half hour put the phone down on me 3 times & then on 4th time a lady picked phone up and just said bring back the next day . Come on guys sort your phones out just want to speak to a person not asking much ?? Can’t do enough 4u when u by a brand new car but customer service as bean shocking Peugeot Albury Stourbridge

16 February 2026
Unprompted review
Arbury logo

Reply from Arbury

Richard, thank you for sharing your experience with us. I sincerely apologise for the delays and the issues you faced with our service and communication. Your feedback is invaluable, and we are committed to improving our customer experience. Just in the last week we have recruited an additional customer advisor to assist with the inbound telephone enquiries and to improve our customer communications.

Rated 5 out of 5 stars

Shawn and Jessica were fab and very…

Shawn and Jessica were fab and very helpful with me purchasing my new car; they went above and beyond to help me as I am not very knowledgeable! Thank you both!!!

13 February 2026
Unprompted review
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Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Excellent customer service

We found Arbury by chance. We were looking online to see if we could view a Peugeot 2008 in black near to where we live as we were going to order a new one from our local dealer.
Arbury Nuneaton popped up with the exact model we wanted, pre-registered with only 4 miles on the clock, so was available to purchase straight away rather than the 6 month wait from Peugeot, and considerably cheaper, so a no- brainer.
As Nuneaton is a 2 1/2 hour drive away from where we live all the pre-purchase negotiations were done by telephone with the lovely Grace. She was extremely helpful from the start to finish.
On purchase day Arbury were really helpful especially again Grace who was very informative and thoroughly went through everything with us.
A shout out to the service department who made up some registration plates for us cheaper than Halfords.
We absolutely love our new Peugeot and thank you Arbury, well worth the drive. From a chance find online to a new car in 5 days.
We'll see you in a couple of years to trade up again.
Karen and Dave (Selby, N.Yorks)

30 January 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Five star service throughout

Throughout my whole experience with Josh from start to finish was fantastic . He kept me up to date and had all the knowledge for any questions I asked. It was a lovely atmosphere in the show room very friendly staff and communication was great . It made the process very enjoyable and relaxing . I would highly recommend Nissan Arbury with Josh and his team

10 February 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Brilliant service.

Chris was brilliant. The whole process was easy and fairly quick. Kept us informed and got our car ready for us as quick as possible. Excellent customer service!

10 February 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

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