Arcade Geeks Reviews 202

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, solid build, and the impressive selection of games that bring back nostalgic memories. Many people praise the staff for being helpful, understanding, and providing excellent communication, with some even receiving personalized assistance and quick resolutions to issues. However, some customers experienced significant problems with delivery services, including lost items and delays, which sometimes led to frustration. A few other people also felt that the quality of some machines was inconsistent, with issues like scratched screens, missing parts, or non-functional components upon arrival, requiring further troubleshooting or replacement parts.

What people talk about most

Product

Clients share positive opinions on the product, with many praising the arcade machines for their great... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast and prompt... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise certain staff members for... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the machines, describing them as... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had complications with delivery as DPD lost my item, but as for arcade geeks they were understanding and made another machine for me, so I can’t fault them. Truly thank you. The machine has been deliv... See more

Rated 4 out of 5 stars

Ok let's remember it's December and couriers are busy, so the " Classic Arcade Machine arrived a day late. Installed it and only sound and no screen working.. rang up and discovered the monitor lead... See more

Company replied

Rated 4 out of 5 stars

Slight delay in receiving arcade machine but was worth the wait. Fantastic machine, great quality cabinet, number of games included as standard is incredible.

Rated 4 out of 5 stars

Ordered a machine 1st July, said 3-4 week delivery which was no problem. Received no updates or communication so asked for an update 3 weeks in, received a prompt email reply saying the unit... See more


Company details

  1. Video Arcade

Written by the company

Our Mission is to help you relive your own gaming golden age. About Arcade Geeks, we come to work every day because we love games - and we want to share the love. The growth of retro video gaming has been staggering over the past decade. gamer's around the world fondly remember their first high score, the beautiful simplicity of those classic games, and the adrenaline pumping music and sound effects. We will bring you some gaming videos of our arcade machines in action, and some tips on how to build your very own build, We are a UK specialist at building Arcade Machines Insert 10p to continue...Enter Arcade Geeks @ www.arcadegeeks.co.uk


Contact info

4.2

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guys know what they are doing and…

The guys know what they are doing and have built me and amazing machine. It didnt stop there either, these machines are plug and play but a lead came loose in delivery. The guys called me first thing, and talked me through the whole process.

Thanks so much!

Tom

28 April 2021
Unprompted review
Rated 5 out of 5 stars

I love my new arcade machine!

I love my new arcade machine!
It's fantastic and the whole family are loving it. It comes with around 3000 games, although some are duplicated or similar versions. It's also very easy to set up and play, just attach the two parts together using dowells, plug in and it's ready. Would massively recommend this machine and arcade geeks.

24 April 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic build quality on the machine

Fantastic build quality on the machine, I own a couple more arcade machines, but the build quality on the ARCADE GEEKS blows them out the water, the guys are very helpful and the machine arrived well packed, I would defo buy again from them, thanks ARCADE GEEKS 👍

21 April 2021
Unprompted review
Rated 5 out of 5 stars

I brought one of there Arcade games…

I brought one of there Arcade games with over 3000 old school games on it an it’s absolutely brilliant an worth every penny
Right from my initial contact enquiry to delivery an setting up Rod, Joe an there delivery driver were excellent.
Rod helped me out loads with all my questions an always got back to me straight away nothing was to much trouble
These guys are brilliant an I can’t rate them there services or machine highly enough j
I would definitely recommend them to anybody an would have no second thoughts about using them again
Take the plunge you won’t regret it

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Nintendo style 7000+

I bought an arcade machine from arcade-geeks the 7000+ WiFi version off eBay and wow it’s amazing so many games all different types of computers- ps1 sega -dreamcast -master system - Nintendo 64 -nes -Super Nintendo-Atari -Nintendo game boy and game boy colour - segagame gear -list goes on . I went for the Nintendo styled machine it just looks amazing and very easy to use definitely worth the money hope this helps anyone looking to buy one .

5 April 2021
Unprompted review
Rated 5 out of 5 stars

Street Fighter 7000+

Received my arcade machine last night, super impressed with the build quality, super easy use turn it on and your off and everything looks and plays great!

Sent their own guy over to deliver in the evening before the bank holiday after a dpd issue! Kept in touch through the process!

2 April 2021
Unprompted review
Rated 4 out of 5 stars

The cabinet looks great and plays even…

The cabinet looks great and plays even better. Huge selection of games. The kids love it, and it's great to see them enjoying the games I grew up playing. There could have been more communication during the wait for it to arrive, and some instructions on how to shut it down properly - I corrupted the memory card because I'm a numpty, but they sent me out a new card quickly and got it back up and running again. Thanks!

18 March 2021
Unprompted review
Rated 3 out of 5 stars

Improving

Product getting repaired hopefully now. Customer care improving

14 March 2021
Unprompted review
Arcade Geeks logo

Reply from Arcade Geeks

This review has been flagged as you have reviewed an incorrect company.

Rated 5 out of 5 stars

Highly recommended

I love my machine. It was delivered promptly during lockdown and all my resulting queries were answered immediately.
A very good service and a great machine . I highly recommend.

9 March 2021
Unprompted review
Rated 5 out of 5 stars

ArcadeGeeks ... Great crew and product

The fella's at ArcadeGeeks were very friendly and always willing to help. They made me an offer I couldn't refuse and were quite generous. This is the kind of business you want to buy your products from. I'd also recommend customizing the optional extras to your arcade machine build, cosmetically the arcade machine looks great! Considering how often you see the arcade around your home/business, add some Gucci extras of your interest tastes - at relatively little cost. Thanks ArcadeGeeks!

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great machine! Love it and so do my kids can’t get them off it ! Spend hours of fun on here , makes these lock down days fly by ! Thanks arcade geeks

4 March 2021
Unprompted review
Rated 5 out of 5 stars

All the family from the ages of 4 to 40…

All the family from the ages of 4 to 40 love it. Amazing build and finish. Loads of fun games even on the smaller package. Ours did stop working after 1 day due to a power pack issue however the guys sent a replacement part and helped me get it back up and running within a week. Its been fine ever since. Highley recommend.

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Great home arcade machines

Great company, great customer service. Fantastic arcade machine the whole family loves playing. Well built to your preferences. What more can you ask for.

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Atari arcade machine

Great communication throughout
the machine itself is very well made and a very professional finish and to be fair very reasonable priced.

21 February 2021
Unprompted review
Rated 5 out of 5 stars

Great games machine

Great games machine. Being enjoyed by all the family and great for all ages. Would highly recommend this company. Very good customer service and very helpful.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company enough!!

I can’t recommend this company enough!!
Communication was great!!
The machine is fantastic!!
The screen quality is actually better than I expected.
Had one minor issue that was resolved instantly with the company getting in touch with me!

Well worth the money and will be recommending to many people.

Thanks again guys.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Just received my Batman infinity…

Just received my Batman infinity machine and am over the moon with it , my two grandsons love it as do other family members , the lads who delivered it were friendly and very informative , and i would highly recommend this company and the guys who work there ,

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Best Gift Ever!!!

Arcade Geeks have done an amazing job on my football inspired personalised machine!! This was an anniversary gift for my husbands man cave. To the colour scheme of the joysticks and buttons the team at arcade geeks listen to every fine detail to make your vision a reality. The sound quality is amazing and the thousands of games you can pick from is crazy! The only downfall is that I can't get my husband to do anything now, he is obsessed! Thank you so much Arcade Geeks you have made the best gift ever :)

2 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look