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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, especially highlighting the magnesium cream for its benefits with sleep, pain relief, and restless legs. Many appreciate the natural ingredients and the positive impact on their skin and hair. The ordering process is frequently described as easy, and the delivery service is noted for being quick and efficient. However, some people were dissatisfied with specific product issues, such as certain creams having a lumpy consistency. A few customers also reported problems with their orders, including missing items and difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of... See more

Quality

Users describe positive interactions with product quality. Many customers praise the effectiveness of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethics of this company. No plastic and recycle able packing. My purchase came beautifully presented in a tin. The contents ‘ magnesium cream with lavender’ delightful and effective light sof... See more

Rated 5 out of 5 stars

I've bought lots of different products from Arcade. My newest purchase is the Hydration Cream and it is phenomenal! It's so creamy and silky - I apply it at night-time and my skin has looked and felt... See more

Rated 5 out of 5 stars

Wow ive been looking for a replacement for the magnesium supplement i cannot take now due to other medication. I have gone from waking many many times a night to 2 to 3 and going back to slee... See more

Rated 5 out of 5 stars

I absolutely love the Arcade Skincare products and not used anything else since August 2024. I’ve had so many compliments about how clear my skin looks and how healthy my (often) bleached hair looks.... See more


Company details

  1. #57 of 220 best companies in Beauty product supplier

Written by the company

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product - Magnesium Cream - I use this for Reflexology. Absorbs well, smells divine and especially good for restless legs and for clients which have difficulty sleeping.

5 March 2026
Rated 5 out of 5 stars

Excellent

Bought the Magnesium cream, on my third purchase I love it bought initially for sciatica which it relieved but also use it now to help me sleep

10 February 2026
Rated 5 out of 5 stars

Brilliant as always

Brilliant as always, so easy to order and it arrives really quickly. Well packed with a lovely message and jellies too. This product is great I have Firbomyalgia and the magnesium lavender helps me to calm down and sleep better.

18 April 2026
Rated 5 out of 5 stars

The Turmeric cleanser has transformed…

The Turmeric cleanser has transformed my skin. I barely breakout and I very rarely wear make up. It really does leave you with radiant skin. Also love that it soap free, my skin is so soft.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Magnesium cream

Absolutely love this magnesium cream. I am trying various different brands but this has been the best, with the most gorgeous scent.

17 January 2026
Rated 5 out of 5 stars

Made to feel valued

Quick delivery, great communication. Well packaged, a little surprise treat included. Lovely handwritten card (beautiful handwriting). Lovely product with a delightful scent. Felt like a valued customer. Thank you

8 March 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, quick delivery, this stuff is so good, goes into skin so well, the scent is beautiful.

26 February 2026
Rated 5 out of 5 stars

Amazing products, last for AGES

I absolutely love the products (I use a number of the skincare creams and balms, as well as shampoo and face cleansers). I don't get irritated by any of the products as I do with mainstream skincare brands. Even better, they all last for AGES so you get so much for your money. The team are absolutely wonderful and it's great to have such a lovely shop on our doorstep!

3 February 2026

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