Archies Footwear Reviews 

2,217
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional comfort and wonderful arch support, sharing that these stylish shoes make daily wear thoroughly enjoyable and completely pain-free. Reviewers also highlight the brilliant customer service team, noting that support representatives respond remarkably quickly and readily resolve order issues with friendly and generous replacements. Though some customers experienced durability issues, mentioning that straps or toe pieces unexpectedly snapped after a relatively short period of regular use. Other people also noted frustrating challenges concerning sizing or fit, finding that certain pairs felt far too small, tight, or narrow for comfortable daily wear.

What people talk about most

Product

Consumers find product to be positive, praising the excellent arch support, comfort, and attractive color... See more

Quality

Customers report positive experiences with quality, highlighting that the footwear is extremely comfortable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently praising the prompt, helpful, and... See more

Order

People report ambiguous experiences with order processes, noting that items are generally easy to purchase... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing customer service representatives as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These flips flops have instantly moulded to my feet and are so comfortable. I was wearing regular flip flops for months and it wasn’t doing my feet any favours. Since having my Archie flips flops, I’v... See more

Company replied

Rated 5 out of 5 stars

Had an issue with sizing but the customer service was amazing! Super fast and friendly and most importantly super professional! And the products are great! Super comfy! I struggle with regular flip fl... See more

Company replied

Rated 5 out of 5 stars

The flip flops were recommended/gifted by a friend. They are the most comfortable ones I have ever tried and would buy no other flips again. Sadly the strap snapped, however the customer service tea... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Flip flops arrived unfortunately one was damaged. Emailed customer support, was requested to send photos. Within no time at all a replacement pair were sent out. Paul... See more

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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4.5

All reviews

(2,217)

459 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth the risk

Worth the risk! saw the instagram ads for months, but took some research and time to determine these were legit and not a bunch of influencers lying to us. the sandals actually comfortable, durable and high quality and I appreciate they look like a timeless flip flop. I also received the best customer service I think I ever had when I received the wrong size in the mail. Upon contacting them, I had a real human (not AI bot) email me back. Not only did they send me new ones within about 4 hours, they also let me keep the wrong ones sent! This really impressed me and I’ve been quick to share my experience as well as the love for my sandals with lots of friends. Great work Archie’s!!!

9 May 2026
Unprompted review
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Reply from Archies Footwear

Hi Erika!

Thank you for taking the time to leave us a review. We're glad to hear about your experience, we really do try our best for our customers, so it's nice to hear it's not going unnoticed.

Kindest,
Zoe

Rated 5 out of 5 stars

Wrong size

I received my pair of Archie’s a few weeks back and love them! But I later realized they accidentally sent me the wrong size. Since I’m a 9 1/2 I upsized to a 10 but received a 9. I didn’t notice for a while since I thought maybe they just fit a little small but when I did notice they were incorrect Paul from customer support fixed the issue right away! And I now have a new pair of size 10s in the mail ☺️ it was a quick and easy process and I will definitely purchase again

29 July 2026
Unprompted review
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Reply from Archies Footwear

Hey!

Thank you for taking the time to share your experience. We're glad to hear our customer service team were able to help with your order!

Cheers,
Zoe

Rated 5 out of 5 stars

These are hands down the most…

These are hands down the most comfortable flip-flops I’ve ever owned. The arch support is amazing, and I can wear them all day without my feet hurting.

15 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Robyn!

Thank you so much for your glowing review! It makes it all the more worthwhile to hear that our customers are really benefiting from wearing our footwear.

Cheers,
Zoe

Rated 5 out of 5 stars

I love my archies flip flops

I love my archies flip flops, Got two colours and now I want more!!! I wish I would've bought the chili colour, so sad it's not coming back. Also would be nice if they made them with a wider band option. Great arch support, I wear them all the time, I have a pair for home and one for outside. Second pair for outside is on the way.... yeah!!!

29 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Adriana!

Thank you for taking the time to leave us a review! We appreciate your feedback and suggestion for a wider band option.

Cheers,
Zoe

Rated 5 out of 5 stars

Hands down the best customer service I…

Hands down the best customer service I have ever received.

I ordered a pair and they claimed to be delivered, but were nowhere. I sent a contact form on the website (normally doomed to be ignored for weeks) and someone got in contact the same day. The issue was resolved and Jenny (the customer support representative) was an utter delight.

I then realised that the fit of the shoe was not quite right (it happens). I spoke to another lovely rep called Paul who asked for photos of the fit and advised me on the best size for me. Another pair is being sent so that I can compare and I will send back the other.

This is how a brand sets the tone for their values and beliefs. This has been an excellent brand interaction and one that will keep me repurchasing and sharing for a very long time!!

It’s also worth saying, even not fitting quite right, the shoes were so bloody comfortable.

Thank you!

28 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Elizabeth,

Thank you so much for taking the time to leave us such a lovely review! We're glad our customer service team were able to help with your order and to find the perfect fit! We hope you love your Archies!

Cheers,
Zoe

Rated 5 out of 5 stars

Very good and accommodating customer…

Very good and accommodating customer service, fast and helpful email contact, good products. Will buy from this shop again.

25 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Irene,

Thanks so much for your kind words! We're so glad you had a great experience with our customer service team and that you're loving your Archies. We really appreciate your support and can't wait to welcome you back again soon! 😊

Kindest,
Indya

Rated 1 out of 5 stars

Return and refund costs way too high

They are narrow and the arch support is is the wrong place for me. The soles have poor traction. The one star problem is that cost of returning and getting a refund is outrageous. On a £45 pair it amounts to £14.97

27 July 2026
Unprompted review
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Reply from Archies Footwear

Hi AT,

Thank you for taking the time to share your feedback, and I am sorry to hear about your experience.

I'd be more than happy to assist with the fit, as the arch support should sit comfortably under your arch when you're wearing the correct size. If the arch feels like it's in the wrong position, it can often indicate that a different size may be a better fit.

I also understand your concerns regarding the return costs. We offer a 60-Day Comfort Guarantee on purchases made through our official online store, with free exchanges and free store credit available within the 60-day period. If you choose a refund, the return postage cost is deducted from the product refund, as outlined in our Returns Policy: https://support.archiesfootwear.co.uk/en-US/summary-of-our-returns-policy-224626.

If you'd like to discuss your fit or the options available, please reach out to me at (support.uk@archiesfootwear.com), and I'd be more than happy to help.

Kind regards,
Annie

Rated 5 out of 5 stars

Unbelievable customer support

Unbelievable customer support. I received my order and they were the wrong color. I was disappointed, but pleased with customer service.
Quickly responded to this issue with ordering the correct pair. On top of letting me keep the wrong color pair.
I appreciate such a quick response!

26 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Toni,

Thank you so much for your kind review! We're sorry for the mix up with your order, but we're so pleased our team could get everything sorted quickly for you. We really appreciate your support and hope you love your new pair! 🙌

Kindest,
Indya

Rated 5 out of 5 stars

This was my first time

This was my first time, placing an order and let me just say I am pleasantly surprised. I have plantar fasciitis i
And wearing flat Shoes is very uncomfortable for me. However, these are both stylish and very comfortable. I can wear them all day with no discomfort. They are so attractive my daughter wants a pair. Thank you for making a great product and thank you for exceptional customer service. You will not regret the purchase. Let’s just say I have four pairs now.

25 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Sandra,

Thank you for taking the time to share your experience! We're so happy to hear your first pair was such a success and that you've since grown your Archies collection. Your kind words about our team truly mean a lot. Thanks for your continued support! 🩵

Kindest,
Indya

Rated 5 out of 5 stars

Excellent customer service!

I accidentally ordered the wrong size, and the Archies customer support team responded incredibly quickly. They canceled my original order and created a new one with the correct size, making the whole process easy and stress-free.

Their communication was friendly, professional, and efficient. It's rare to receive such prompt and helpful support.

I haven't received the sandals yet, but based on my customer service experience alone, I highly recommend Archies.

Thank you, Charm and the team!

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Banu,

Thank you so much for your thoughtful review! We're so pleased Charm and the team could make the process quick and hassle free. We really appreciate your recommendation and hope you love your new Archies when they arrive! 🩵🙌

Kindest,
Indya

Rated 5 out of 5 stars

Amazing footwear …

Archies is one of the best footwear companies I have bought from. They are incredibly quick on despatch and the comfort of flip flops and sliders is amazing. They are my new go to as I have a pair I use as indoor slippers as well as others for outdoor use.

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Barbara,

Thanks so much for your kind words! We're thrilled to hear your Archies have become a staple in your daily routine. Your support means the world to us, and we hope you continue to love every step in them! 🩵

Kindest,
Indya

Rated 5 out of 5 stars

Quite simply THE BEST!!

I've always been a flip-flop wearer and then came across Archies. They are fairly pricey but they are totally worth it!! I'd only really worn them once and decided to take the chance and wear them to a festival. I followed advice on how to stretch them a bit and I was on my feet for 15 hours straight and not one ache, nor the next day. Ive got the yellow ones and cleaned them the next day with fairy liquid and they're like new. I'm completely in love and will definitely be purchasing other colours. I'm not really one to write reviews either but they didn't leave me a choice. I had too!! 🥰

26 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Katie,

What a fantastic review, thank you! We're so happy your Archies kept you comfortable through such a big day, and it's great to hear they're looking as good as new afterwards. We really appreciate your support and hope you enjoy your next pair just as much! 🩵

Kindest,
Indya

Rated 5 out of 5 stars

My request was handle easily and…

My request was handle easily and professional

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi,

Thank you for your lovely review! We're so pleased we could help and make the process smooth for you. We really appreciate your support!

Kindest,
Indya

Rated 5 out of 5 stars

Excellent and speedy customer service!

Excellent and speedy customer service!

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Bridget,

Thank you so much for your kind words! We're so pleased you had a great experience with our team. We really appreciate your support!

Kindest,
Indya

Rated 5 out of 5 stars

Archie's give you back what your feet are missing!!!!

As I started aging, I noticed that my arches weren't the Barbie feet they once were and Archie's flip-flops, besides being incredibly comfortable, stretchy,& easy to wear ,have built-in arches so they make it effortless to where your favorite summer flip all the time I replaced my Keens,Crocs, Teva's,& fitflops with Archie's. I have them in six colors and wear them everyday. Couldn't be happier. $40 is a small price to pay for a really comfortable flip you could live in! And their customer service department is second to none. I have ordered a couple of pair by accident and the wrong size and they were wonderful about it. Unfortunately I don't have any pictures but I will.

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Julie,

Thank you so much for your amazing review! It means so much to hear how much you're enjoying your Archies, and we're thrilled our customer service team has been able to help along the way. We truly appreciate your support and look forward to keeping your feet happy for years to come!

Kindest,
Indya

Rated 5 out of 5 stars

Archie’s is a fabulous company

Archie’s is a fabulous company, not only because of the stellar shoes, but the people who work there as well!
I was having difficulty with ordering a new color during its early access period. The drop was at 3 pm I hadn’t received the link to order, I emailed after about an hour. Okay so now it’s about 4. I didn’t think I would get a response. Actually a few minutes after, I received an email from Ken. He sent me the link and I was able to buy the new color. I was so appreciative with his kindness especially that late in the day! I received the shoes and they are so pretty. A beautiful blue! Thank you Archies!

15 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi TXN,

Thank you so much for your lovely review! We're delighted Ken was able to help you secure your new pair, and we're so glad you're loving the new colour. We really appreciate your kind words and support!

Kindest,
Indya

Rated 5 out of 5 stars

First time buying from Archie’s

First time buying from Archie’s. Sadly the size didn’t fit me and the exchanged size wasn’t in stock, so I requested refund which they very promptly responded on, confirmed and processed. To add, the email was friendly and helpful. Really good customer service. Whilst they didn’t have my size I do recommend! My friends rave about their flip flops!

23 July 2026
Unprompted review
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Reply from Archies Footwear

Hi Laura,

Thank you so much for your thoughtful review! While we're sorry we couldn't get the right size for you this time, we're so pleased to hear you had a positive experience with our customer service. We really appreciate your recommendation and hope we can help you find the perfect pair in the future.

Kindest,
Indya

Rated 5 out of 5 stars

Wonderful customer Service!

Wonderful customer Service!! Quick delivery and the shoes are exzellent! Thank you !

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Frieda,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with both our team and your new Archies. We really appreciate your support!

Kindest,
Indya

Rated 5 out of 5 stars

Great fitflops!

Review from the Netherlands:
Great flip-flops!
I wore my previous pair for 3 years before they unfortunately broke! I’ve now bought a new pair of Archies and am very happy with them. What’s especially nice is that these flip-flops fit a bit more snugly around your foot, so they don't slip off as easily. Also, there isn't a separate plug/knob on the underside passing through the sole. I think this makes them last much longer, as that was exactly where all my previous flip-flops (including Havaianas) used to break.
My shoe size is usually 37.5 or 38. For Archies, I went with size 38.5 (EU women's), and they fit well. Last time I chose a size smaller—which also worked with my shoe size—but my heel sat right at the very back edge of the flip-flop; it was a tight fit.
If you contact customer service (I had some questions about sizing), they respond quickly and are very helpful and friendly! I’m happy with this company!

24 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hi Ju,

Thanks so much for your wonderful review! We're so pleased to hear your new pair is a great fit and that our team could help with sizing. We really appreciate your support and hope you enjoy your Archies for many years to come! 😊

Kindest,
Indya

Rated 5 out of 5 stars

Amazing

Paul, Ian and Aria from the customer service team were exceptional and incredibly kind. Bought the wrong size by mistake while holidaying in AU, and they offered to exchange them with 0 fuss in the UK and were so helpful. Fabulously comfy flip flops and amazing customer service, 5⭐️

23 July 2026
Unprompted review
Archies Footwear logo

Reply from Archies Footwear

Hey RGB,

Thanks so much for your kind words!

I will be sure to pass on the feedback to the team!

Kind thanks,
Annie 🩵

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