This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
386 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Great company and great Watch
Great service and very swift delivery. Watch beautifully wrapped in a lovely box. Absolutely delighted with the watch - bought a man's type watch for myself as love a large type face. As a present to myself I didn't have it inscribed. Would make a super gift to someone special.
14 October 2025
Unprompted review
Definitely use again
Easy website to use, quick delivery, beautifully made, and price is good. I have used Architect London before and would definitely use again.
7 October 2025
Excellent service
The watch is of good quality, stylish and the personalised engraving makes it very special. This is the 3rd watch I have purchased for special occasions and the recipients seem very pleased. Speedy and safe delivery.
26 September 2025
Amazing
Amazing. Bought a couple watches now with personalised hand writing, come out incredible each time, highly recommend. Quick and fast delivery
26 September 2025
Great experience with costumer services…
Great experience with costumer services (royal mail lost my package) . They replaced my package immediately. Love the watch!! Beautiful piece!! Would order again.
29 August 2025
Unbelievable product for the price
Unbelievable product for the price! Brought this for my husband to be for the morning of our wedding, and with the engraving it had him in tears, we spent a fortune for the wedding, so to find a present that didn’t break the bank was amazing! Thank you
28 August 2025
Birthday gift.
My Architect watch was a birthday gift and I'm really pleased with it. Lovely design good service.
Would definitely recommend.
1 September 2025
Unprompted review
Perfect classic elegant watch
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up, pun intended. But looks and works great so far and was delivered quickly
31 August 2025
Awesome quality and service
Excellent service and great quality watch. Extremely happy with everything
31 August 2025
Leather strap for watch
I previously purchased a watch of which I was very pleased.I decided to buy a leather strap for same.The only problem I had was the package was sent elsewhere.I kept getting messages saying it was on the way.After a week it arrived
19 August 2025
Good backup service
Stylish watch which unfortunately didn't run when received. This was returned and rectified within a few days. Good backup post-sales support. My wife loves her watch, bought as a present.
30 July 2025
Good work!
Ordered replacement strap for my Zephyr. Happy with purchase, delivery with regular updates from the delivery service / Royal Mail.
9 August 2025
Had to return a watch strap
Had to return a watch strap. Immediate reply. Very efficient.
13 August 2025
Delighted…
Delighted with the watch and inscription. Makes such a lovely and special gift. Watch is great - good weight to it and looks well made and modern.
13 August 2025
Lovely watch
Lovely watch, quick delivery and any queries were answered very promptly.
Overall very happy with the purchase.
30 July 2025
Beautiful Watch!
Fast Delivery. Inscription clear and readable on the back! Beautiful watch - looks far more expensive than it was. And, most importantly, husband very pleased with his present! :)
21 July 2025
Super service A+
Ordered this watch for a family members special birthday
Even better in the flesh
A delicate, elegant timepiece that will be a classic
29 June 2025
Watch exactly as advertised.
Watch exactly as advertised.
Delivery of watch very smooth.
Timing of watch accurate(so far!)
10 July 2025
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