This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
386 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Easy and simple to order and customise.
Easy and simple to order and customise.
Product is amazing quality and engraving is beautifully done
Very quick delivery
Will definitely order again
29 June 2025
excellent service
excellent service - even called to check a spelling error (made by me!) and ensured it was fixed before sending. Really quick delivery too! Would highly recommend. Thanks again!
8 July 2025
anniversary gift
Gifted the watch for my husband for our 1st year anniversary and he loved it so much! He was in tears when he saw my handwriting on the back of the watch. I'm happy about this purchase
7 July 2025
Great quality and quick turnaround with…
Great quality and quick turnaround with the engraving
4 July 2025
Perfect gift experience
Was easy to order and leave a personal message that was inscribed onto the watch. Really fast delivery and excellent packing. Overall a perfect company to buy the perfect gift from.
3 July 2025
The buying experience was good
The buying experience was good, shipping to the US was faster than expected.
16 June 2025
Fantastic Customer Service
I ordered the wrong strap size by mistake and asked if I could make an exchange. Architect watches sent a replacement straight away without the need for me to return the other strap.(I was quite happy to do so) Fantastic service. Thank you
3 July 2025
Unprompted review
Efficient service and a quality product
19 June 2025
Beautifully styled and good service
I spent a bit of time researching for a new watch, and so far, I'm really pleased I found this one. The reviews were positive. Time will tell on its reliability but I'm delighted with the styling and quick delivery. Thank you.
20 June 2025
Beautiful watch
Beautiful watch, that came engraved just as I had requested. Delivery was quick and the watch was very professionally packaged.
28 May 2025
I cannot speak highly enough about this…
I cannot speak highly enough about this company and the service provided. Amazing from placement of order to delivery.
Thank you Kasia and the team great service
X
4 June 2025
Watch does not work
Watch does not work. Battery dead or other malfunction. Very bad show.
28 May 2025
Reply from architectwatches.co.uk
Hi William,
Thank you for your feedback, and I’m really sorry to hear your watch wasn’t working on arrival. This is extremely rare, as every watch is tested before dispatch, but clearly something went wrong here.
We offered you a replacement or a full refund on the same day you emailed us, and we’re always happy to resolve issues immediately.
Our sincere apologies again — your experience should have been much better. If there’s anything more we can do, please let us know.
Brilliant!
Got exactly what I requested. Speedy delivery, great packaging and lovely engraving all at a great price.
14 May 2025
Beautiful product
Beautiful product in a sturdy and attractive box. Well packaged and transported quickly, thank you
30 May 2025
Unprompted review
Easy purchase and personalisation…
Easy purchase and personalisation process. Lovely watch for our sons graduation. A really good price and the quality of the watch was far above our expectations
9 May 2025
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