The description of the jacket stated “Good used condition”. Unfortunately, this was not the case. The jacket arrived with a terrible smell and, during the first wear, the zips detached from the gorete... See more
Company replied
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See what reviewers are saying
Everything is perfect ! 🙌🏻 Beautiful vintage piece, very well made. Everything is superbly detailed and there are no surprises when you receive it ! I highly recommend it ! 👌🏻 Abou... See more
I really appreciate it, the prices are 2 times lower than the real sites (it's normal because it's second hand) but the jacket i ordered is in really good conditions, and the little defaults are told... See more
First time buying from Archive89 and was hugely impressed! The piece arrived exactly as shown & described on the website. Buying process was easy, and shipping costs were reasonable. Purchase arrive... See more
Hands down my favourite shop!
I can't recommend Archive 89 enough! As a repeat customer, I’m so impressed by the quality and incredible value. My favourite brand is Arc'teryx, and every item I've received from them has been amazing. They always post with really fast shipping which is greatly appreciated, and their customer service is top-notch, making every order seamless. Hands down my favourite shop!
17 March 2025
Poor conditions
The description of the jacket stated “Good used condition”. Unfortunately, this was not the case. The jacket arrived with a terrible smell and, during the first wear, the zips detached from the goretex in multiple parts.
3 March 2025
Reply from Archive89
Hi Pierluigi, thank you for the review and I am sorry you are not happy with your item.
I have looked into your order and the item was delivered a month ago on the 7th of March, If there was an issue with the item you could have contacted us on delivery and we would have been happy to resolve any problems for you.
You have not contacted us at all and then left a 1 star review a month after delivery, I think this is slightly unfair especially as we accept returns. It seems very odd that you wouldn’t request a return if you were unhappy with the item?
The item you purchased was a 25 year old Goretex jacket, we advise all our customers to read our goretex maintenance guide before purchasing as the older pieces do need to be maintained
Returned an item within the given…
Returned an item within the given timeframe and was charged £9 to return it. Doesn't help the item was only £30....
29 January 2025
Reply from Archive89
Hi Tom/ Toms mum Megan, thank you for your review.
As we explained to you via email and also show very clearly in our returns policy we charge a handling fee of £5 on all returns and the original shipping charge of £4 which we provide for Free on all UK orders.
You have paid £4 shipping to cover the cost of sending the item to you, which we paid originally & £5 to cover the staff and packaging costs
It seems very strange that you would leave such a spiteful review to try and damage our business when you were given multiple opportunities to read our returns policy, we clearly state to read the policy before purchasing anything and even prompted you to read it again before you returned the item. Are we at fault when you have been told multiple times but still failed to read it?? You also returned the item late missing the deadline and we still processed the refund for you.
Do you think that we should as a small business be the ones to take the loss through no fault of our own? We only apply these charges to cover our costs when returns are made by the customer changing their mind on the purchase or purchasing the wrong size as we give clear measurements.
Thank you for your quick response!
7 March 2025
Great customer service
Great customer service, answered my questions right away and my order was shipped super fast! Love my jacket and came as expected.
16 January 2025
Great jacket in fantastic condition
Great jacket in fantastic condition. Delivered incredibly promptly.
15 January 2025
Great service will use again A+++
2 December 2024
Great support, good quality
My item got stuck at the airport for no reason, guys from support team were very responsive, answered each of my emails, promised me to reimburse the money if the order is not reaching me after 25 days, would recommend buying from these guys, great professionals, I finally received my order, Stone Island, as always is way smaller than the size, but obviously the store has nothing to do with it. Recommend.
28 October 2024
*****
Good communication, reliable. Shipping to Germany was very fast. I am satisfied with the product, literally perfect condition for pre owned piece
20 November 2024
First class from making the order to…
First class from making the order to receiving the goods ⭐️⭐️⭐️⭐️⭐️
23 October 2024
Perfect
I really appreciate it, the prices are 2 times lower than the real sites (it's normal because it's second hand) but the jacket i ordered is in really good conditions, and the little defaults are told before you buy it. Love it !!
23 September 2024
Everything is perfect
Everything is perfect ! 🙌🏻
Beautiful vintage piece, very well made.
Everything is superbly detailed and there are no surprises when you receive it !
I highly recommend it ! 👌🏻
About 1-2 week for delivery in Switzerland and possible customs charges🥲.
Keep up the good work 👊🏻
11 March 2024
All good!
Fast shipping, arrived perfectly, just as described, very happy with my jacket, thank you! :)
16 April 2024
Top-tier trustworthy service and…
Top-tier trustworthy service and products arrive in exact condition they are listed! Can’t go wrong here.
15 April 2024
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