date filter screen; time-out was active on older Chrome browser but casino login still worked. Transaction log made the KYC problem feel like another ticket at Sun 7:46.
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Played a slot yesterday and it completely froze during the bonus round. When I refreshed the page my winnings were gone but the balance didnt update. Support said everything was fine, which it clearly... See more
Checked later, Wagering page #71736: bonus expiry moved forward with debit card while I was logged in. Mobile page gave a vague status note after another refresh.
live chat queue 26; email and live chat on the account page gave clashing answers about one withdrawal. Bonus screen showed the wrong status after another refresh.
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Got stuck in a bonus feature and had to…
Got stuck in a bonus feature and had to reload the page. The round disappeared after that and I lost what should have been my payout. Support wouldnt help me figure it out.
The withdrawal page didnt show the…
The withdrawal page didnt show the minimum amount clearly. Found out after depositing that I needed to play through more than what was stated in the initial offer details.
My payout of 1000 came in three…
My payout of 1000 came in three seperate transfers over a week. Cashier showed one amount, then different numbers kept appearing. Really frustrating.
The slot froze during a bonus feature…
The slot froze during a bonus feature and when it loaded again the round had finished without crediting anything to my balance. Support wasnt helpful about it.
The signup bonus email clearly said…
The signup bonus email clearly said valid for 14 days from account creation. I logged in on day 12 and the bonus had already expired. There was no warning or countdown timer on the site.
Played a slot yesterday and it…
Played a slot yesterday and it completely froze during the bonus round. When I refreshed the page my winnings were gone but the balance didnt update. Support said everything was fine, which it clearly wasnt.
Been waiting since Friday for my…
Been waiting since Friday for my verification email to arrive so I can finish registration. Live chat just told me to be patient, which isnt a real answer.
Wanted to cash out after my deposit but…
Wanted to cash out after my deposit but kept getting blocked. Asked support what document failed and they couldnt even tell me after 7 minutes of chatting. Just kept saying to try again later.
I reduced my deposit cap to 100 euros…
I reduced my deposit cap to 100 euros through settings but when I went to deposit the next morning the system let me put in 500. Had to contact support to understand what happened there.
The terms promised me cashback on net…
The terms promised me cashback on net losses. Checked my statement and got maybe 60 percent of what I calculated. No one could tell me how they worked out the number.
Sunday evening I tried to get help…
Sunday evening I tried to get help through live chat. The queue said 20+ people ahead of me. Gave up after half an hour of waiting. Pretty useless when you actually need support.
My deposit went through on their end…
My deposit went through on their end apparently, but my account balance never changed. Support kept saying it was in the system somewhere but couldn't tell me where exactly.
Live chat during evening hours is…
Live chat during evening hours is pointless. Queue said 35 minutes on Sunday, I waited and then got disconnected. Had to start over and wait again.
My payout was divided without warning
My payout was divided without warning. Got half immediately and waited ages for the rest. The help desk couldnt even explain why it was split like that.
Signed up and deposited
Signed up and deposited, then noticed the wagering requirement was buried in a terms page I didn't read first. Support said it was clearly stated but honestly it wasnt anywhere obvious before I opted in.
Had my account verified with my driving…
Had my account verified with my driving license. Few days later during withdrawal they asked me to send it again. Same document, same process, completely unnecessary duplication.
Identity check requested my documents
Identity check requested my documents. I uploaded them. Then the system asked me to do the whole thing again like they never got the first submission. No explanation given.
The bonus terms said one thing on the…
The bonus terms said one thing on the landing page and something different once I logged in. Support confirmed the login version was correct, which wasnt helpful.
The deposit confirmation email came…
The deposit confirmation email came through but my account balance is still the same as it was. Live chat closed my ticket without sorting it.
Cashier page on the app never loads
Cashier page on the app never loads, had to withdraw from the mobile browser.
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