The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
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Review summary
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Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
Order placed on Jan 6th, took about 5 days to receive email for shipping. Then nothing for over a week. I sent an email to their support team and received reply the next day, and the order was finall... See more
Company replied
Over all very good. Just not a 5 star only because I feel like the LV bag I bought was classified as very good. And I feel like this is just good condition. Also maybe consider not using UPS for shipm... See more
Company replied
Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Very quick delivery. Good price point. Accurate description of the product. My boyfriend loved his vintage Cartier cuff links!
6 February 2026
Hei,I still dont get my order(89929),I…
Hei,I still dont get my order(89929),I have contact with lokal UPS many time,but nothing happened,so what can I do?now I feel like I don’t need your products any more,I’m tried of the long wait,and I will travel soon.Pornpana Wongphumee
4 February 2026
Reply from A Retro Tale
Dear Pornpana,
Thank you for your message.
We can see that your order has just been updated and is now scheduled for delivery today. You can follow the latest updates through your tracking link.
We truly hope you will receive it shortly and be very happy with your order.
Kind regards,
A Retro Tale Team
Reply from A Retro Tale
Dear Customer,
Thank you for your kind review. We’re very pleased to hear that you were happy with the fast shipping and our customer service.
We truly appreciate your support and look forward to welcoming you back to A Retro Tale again.
Kind regards,
A Retro Tale Team
Cartier bracelet
Delivery was fast.
Ireceived prompt and friendly replies to my messages.
I am very satisfied and I can warmly recommend.
Everything went so smoothly.
Thank you very much.
5 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that you experienced fast delivery and prompt, friendly communication.
It truly means a lot to us that everything felt smooth and that you would warmly recommend us. Thank you for your trust we hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
from the well built website to the…
from the well built website to the receiving of my order, everything was smooth - sailing. the bag I ordered is perfect and better in reality than it looks on the website. will definitely ordered again from a retro tale
5 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you so much for your wonderful review. We’re delighted to hear that your entire experience from browsing our website to receiving your order felt smooth and seamless.
It means a great deal to us that the bag exceeded your expectations in real life. That is exactly the experience we strive to create.
We truly look forward to welcoming you back to A Retro Tale again.
Kind regards,
A Retro Tale Team
Great experience
Fast delivery. The product matches the description perfectly. Customer service was easy to reach and very helpful. Overall, a great experience.
2 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that the delivery was fast, the product met your expectations, and that you found our customer service helpful and easy to reach.
Providing a smooth and reliable experience is very important to us, so your feedback truly means a lot. We hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
Happy with the item, but not the delivery
I was happy with the item, but unfortunately the delivery was not so good. It was sent with "UPS", where the item was not sent to the agreed pickup location. Instead, they had tried to deliver it to my address 2 times, without any notice of what time or day. Later I received an email saying that I had to contact UPS customer service to provide a doorbell, and the lady at customer service said that they could come anytime the next day, but they never came. The day after they were supposed to come according to customer service, I stayed home all day again, except for about 10 minutes when I had to go to the grocery store. Then they had clearly been ringing the doorbell again when I was not home. I ended up having to contact UPS again, where the only option was that I had to travel all the way to the UPS warehouse in Oslo to pick it up the next day. It is also nowhere on UPS's tracking where you can enter more info or contact the delivery or anything. I hope you will take this further and consider a new delivery method.
12 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you for your detailed feedback. We’re truly sorry to hear about the difficulties you experienced with the delivery.
We’re glad that you were happy with the item itself, but we completely understand how frustrating it must have been with the repeated delivery attempts and lack of clear communication from the carrier. That is certainly not the experience we want for our customers.
Although the delivery process is handled by UPS, your feedback is very important to us. We continuously evaluate our shipping partners, and cases like this help us in those discussions. We sincerely apologize for the inconvenience caused.
If there is anything further we can assist you with, please don’t hesitate to contact us directly at support@aretrotale.com
Kind regards,
A Retro Tale Team
Very disapointed
It was fine to begin with - I received the bag without trouble. But actually I chose A Retro tale because of their return policy, if I needed to. But then.. when I wanted to return the bag.. First of all their return e-mail as listed on their website was invalid. I then contacted them via their support e-mail TWICE! I’ve heard nothing for over a week og time is running out considering returning the order. I’m so disapointed. So do not buy from this website if you wanna be sure to have the possibility to return your order.
Update: your answer does’nt make sense, either you’re lying about not receiving the e-mails. Or it landed in your spamfilter and you did’nt check that. As I said - I wrote multiple e-mails to two different e-mail adresses listed on your website. And never heard anything back.
3 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you for your review.
We have carefully checked our system but unfortunately cannot find any correspondence from the email address connected to this review. We would very much like to assist you and look into this matter further.
Please kindly reach out to us directly at support@aretrotale.com with more details, and we will be happy to help.
Kind regards,
A Retro Tale Team
Excellent products at fair prices
Excellent products at fair prices. Communication is very strong. They are very customer focused
3 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you for your kind words. We’re truly happy to hear that you appreciate our products, pricing, and communication.
Being customer-focused is at the heart of what we do, so your feedback means a great deal to us. We hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
Reply from A Retro Tale
Dear Customer,
Thank you for your wonderful words. We truly appreciate your trust and are delighted to hear that you found us fast and reliable.
It means a lot to us, and we look forward to welcoming you back to A Retro Tale in the future.
Kind regards,
A Retro Tale Team
Discrepancy Between Bag Condition and Resale Standards
I purchased a bag from you three months ago, expecting it to be in better condition than it actually was. When I received the bag, it was clearly more worn than anticipated. However, I decided to keep it at the time because I really wanted the bag.
Today, I attempted to resell the bag through A Retro Tale, but they refused to accept it due to its worn condition. This raises a serious concern for me: if the bag is considered too worn to be resold, I would like to understand why it was sold in this condition in the first place.
I would appreciate a clarification regarding your quality standards and how the condition of the bag was assessed prior to sale.
9 February 2026
Unprompted review
Reply from A Retro Tale
Hi!
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations.
All our items are carefully inspected and condition-graded before sale, and the photos shown online always reflect the actual product. When assessing items for resale, we apply our current intake criteria, which may differ depending on condition, wear over time, and market factors.
We truly value transparency and would be happy to review your specific case in more detail. Please feel free to contact us at support@aretrotale.com with your order number.
Kind regards,
A Retro Tale Team
horrible
horrible! smells like cigarettes. i’ve emailed three times since receiving this bag trying to return it. no one has gotten back to me yet!
30 January 2026
Reply from A Retro Tale
Hi Sashi!
Thank you for your message, I can see that we have answered your e-mail and assisted you with your returns label.
I can not see any information regarding the condition of the bag in your e-mails to us. We are so sorry about this and will investigate the bag.
Please get back to support if we can assist you in any way!
Wishing you a lovely day!
Best regards
A Retro Tale Team
Reply from A Retro Tale
Dear Nina,
Thank you for your kind words. We’re delighted to hear that you experienced us as quick, reliable, and trustworthy, and that you’re happy with the quality.
Your trust means a great deal to us. We hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale
Reply from A Retro Tale
Hi!
Thank you for your lovely review. We’re so happy to hear that you’re pleased with your Loewe bag charm and your overall experience with us.
We truly appreciate your support and hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
I am disappointed with my experience…
I am disappointed with my experience due to multiple unresolved issues and lack of responsiveness.
The product listing stated that a dust bag would be included, but no dust bag was provided with the delivery.
The product images are materially misleading. The color of the item in person is significantly different from how it appears online. Additionally, at least one image shown does not correspond to the actual item at all, as it depicts a different leather type and different hardware color. This goes beyond lighting variation and creates a false representation of what is being sold.
The item was also accompanied by an authentication tag that was left completely blank, which is concerning given the emphasis placed on authenticity.
Most concerning is the lack of customer support. I have attempted to contact the company multiple times over four business days with no response.
Between the misleading photography, missing listed accessory, incomplete authentication documentation, and unresponsive customer service, this has been a very poor experience and I am still at awaiting response.
Although you replied on Trustpiolt I replied to your inquiry of sending photos over 48 hrs agovia email and chat and still have not heard back. I also requested any kind of status report and have not heard back.
28 January 2026
Reply from A Retro Tale
Hi!
Thank you for your feedback.
We are sorry to hear that your experience has not met your expectations. Please know that we take your concerns seriously.
We are currently in direct contact with you via email and are actively reviewing the matter to ensure it is handled properly and professionally. Our team is committed to resolving this in a fair and transparent way.
We appreciate your patience and the opportunity to address this in continued dialogue.
Kind regards,
A Retro Tale Team
As close as what was in the picture
The delivery was fast. And the item is as close as possible as what was in the picture that was posted. Very good detailed descriptions on the website and lots of pictures that you can zoom in and inspect, they will also send you pics or info if you requested for more. The dust bag is very nice and thick. The pricing is decent, I just wished there’s more sale percentage.
29 January 2026
Reply from A Retro Tale
Hi Rowena
Thank you for your detailed and thoughtful review. We’re delighted to hear that you appreciated the fast delivery, the detailed descriptions, and the additional photos and information we provide. Transparency is very important to us, so your feedback truly means a lot.
We’re also happy that you liked the dust bag and found our pricing fair. We understand the wish for even higher sale percentages, and we continuously work to offer competitive pricing while maintaining our quality standards.
We truly appreciate your support and hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
Loved the customer service & Shipping Time
Loved the customer service. I asked questions I received answers. Very fast shipping I was amazed. Overall will purchase again from A Retro Tale.
25 January 2026
Reply from A Retro Tale
Dear Jessica,
Thank you for your wonderful review. We’re so pleased to hear that you felt well taken care of and received the answers you needed.
It’s also lovely to know that the fast shipping impressed you. We truly appreciate your trust and look forward to welcoming you back to A Retro Tale again.
Kind regards,
A Retro Tale
My package still hasn’t arrived
27 January 2026
Reply from A Retro Tale
Hi
Thank you for your message.
We can see in the tracking information that your package has been delivered.
If you have any further questions or need any additional assistance, please don’t hesitate to get back to us — we are happy to help.
Kind regards,
A Retro Tale Team
I YSL bag was great however I live in…
The YSL bag was great however I live in the US and had to pay additional 102$ not a happy camper that should be disclosed at checkout to decide if you want to purchase in the state I live no taxes you should be paying the customs charges they are on you not the consumer also when the package arrived box all beat up and the dust bag oh my gosh I could make it a dress you all need to better advertise about the customs charges. I really love the bag or it would be going back.
3 January 2026
Unprompted review
Reply from A Retro Tale
Dear Customer,
Thank you for your feedback. We’re very happy to hear that you love the YSL bag, though we’re sorry for the frustration regarding customs fees and the condition of the outer box.
As all orders are shipped from Sweden, US orders may be subject to import duties set by local authorities. We truly appreciate your input regarding clearer communication and will take it into consideration.
Please feel free to contact us at support@aretrotale.com
if you would like to discuss this further.
Kind regards,
A Retro Tale Team
Reply from A Retro Tale
Dear Customer,
Thank you for your kind review. We’re delighted to hear that everything felt easy and fast, and that the bag matched the pictures perfectly.
Your happiness means a lot to us. We hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale Team
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