The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
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Review summary
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Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
Order placed on Jan 6th, took about 5 days to receive email for shipping. Then nothing for over a week. I sent an email to their support team and received reply the next day, and the order was finall... See more
Company replied
Over all very good. Just not a 5 star only because I feel like the LV bag I bought was classified as very good. And I feel like this is just good condition. Also maybe consider not using UPS for shipm... See more
Company replied
Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Very hard to reach out :( I’ve been…
Very hard to reach out :( I’ve been trying to contact them through all listed contacts and I still haven’t gotten a response back. Very disappointing experience
2 March 2026
Unprompted review
Reply from A Retro Tale
Hi!
I can see that you and support has been in contact!
Please let us know if I can assist you with anything else
Wishing you a lovely day
Best regards
Louis Vuitton denim speedy
I am very pleased with my purchase. The bag is in great condition and i love it so much. Shipping took a little longer than I expected but i think that is more because of the carrier and not because of this company!
18 February 2026
I am so pleased with my purchase
I am so pleased with my purchase. The shipping was fast, and my item looked exactly like it was described on the website.
20 February 2026
Great vintage pieces for great prices
Great vintage pieces for great prices! Delivery was quite fast as well.
12 February 2026
customer service
18 February 2026
Hermes bag... :-)
The Hermes bag came in perfect condition and matched absolutely the pictures provided in the internet.
18 February 2026
Although I had to return the purchased…
Although I had to return the purchased bracelet, as it was unfortunately much too tight (the size could have been included in the description), I must say the return process was straightforward.
16 February 2026
Zebra love
Great service hope to buy from you again thanks for the type of customer service it is the most important step for success.
16 February 2026
Amazing Experience!
Came in better condition than expected and the shipping was very quick! There was an error on my shipping details and the team was quick to make updates. Really appreciated my experience overall!
15 February 2026
Absolutely in love with my purchase
I was elated when the bag I had ordered arrived- it looked even better in person, and it shipped (and arrived!) so quickly! I will absolutely be shopping here again- 10/10!
15 February 2026
Great bag, but shipping impacted the experience
I purchased another LV bag from this store and am very happy with the item itself. The condition was even better than I expected.
I`ve ordered from them before and had a smooth experience with the delivery with Posten/Bring. This time UPS appeared as the fastest option, so I selected it. Unforunately, the delivery experience was disappointing and significantly impacted the overall impression of the purchase.
For a high-value item from a store like this, the shipping experience is part of the total package. While the product was outstanding, the delivery process is the reason for the 4-star rating.
I would shop here again, but I would definitely choose a different shipping option next time.
18 February 2026
Reply from A Retro Tale
Dear Customer,
Thank you for your feedback and for choosing to shop with us again. We are very happy to hear that you are pleased with the condition of your Louis Vuitton bag.
We appreciate you sharing your experience with the delivery. Your feedback is valuable, and we understand how important the entire shipping process is when purchasing a high-value item. We will take your comments into consideration as we continuously work to improve our customers’ experience.
Thank you again for your trust, and we hope to welcome you back soon.
Best regards
A Retro Tale Team
Beautiful bag, customer service could be better/faster
The bag is really beautiful and looks exactly like in the pictures. Shipping to Germany took about one week.
Unfortunately, customer service availability could be improved. My order was not processed for several days, which made me worry at first. Responses via live chat and email often take quite a long time, which is disappointing — especially when a live chat option is offered.
Nevertheless, I would order from this shop again. They have a great selection and generally fair prices.
12 February 2026
Reply from A Retro Tale
Hi Julia!
Thank you for your thoughtful feedback. We are very happy to hear that you are pleased with your bag and that it matched the photos and description.
We also appreciate your comments regarding our response times. Your feedback is important to us, and we are continuously working to improve our customer service and communication.
Thank you for your trust, and we hope to welcome you again in the future.
Best regards
A Retro Tale Team
Bought a YSL bracelate and it was…
Bought a YSL bracelate and it was amazing and so happy with it. The Photos was very proper to how it looked.
11 February 2026
Wonderful site for vintage luxury!
My order was shipped very quickly, came in beautiful condition as described, would absolutely shop from here again!!
10 February 2026
It was sent after 4 days of order and…
It was sent after 4 days of order and came late to valaentine
11 February 2026
Reply from A Retro Tale
Dear Jarol,
Thank you for your feedback. We are sorry to hear about your experience. Our team always aims to respond as quickly as possible, but response times may occasionally be longer during periods of high inquiry volume. We truly appreciate your patience and understanding.
Best regards
A Retro Tale Team
They are so slow in responding
They are so slow in responding! omg we need to wait for so long just for a response. They show here they are responsive but noooo they are so slow. Very bad customer service!!!!
19 February 2026
Unprompted review
Reply from A Retro Tale
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when a response takes longer than expected.
Our team always strives to assist every customer as quickly as possible, but during periods of high inquiry volume, response times may unfortunately be longer than usual. We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
If there is still anything we can help you with, please feel free to contact us again and we will be happy to assist you as soon as possible.
Best regards
A Retro Tale Team
Terrible
Terrible. No communication at all. Never sent the bag on time. No a good experience. I wouldn’t recommend
11 February 2026
Reply from A Retro Tale
Hi!
I can see that you have been in contact with support.
We completely understand that the delivery timing did not meet your expectations, and we truly regret any disappointment this may have caused. Please note that delivery times are always estimated and can sometimes be affected by factors such as carrier handling or customs processing, which unfortunately are outside of our direct control. That said, we fully understand how important the delivery date was for you.
Regarding customs fees, all international orders are shipped from Sweden. Import duties and taxes are determined by the local authorities in the destination country and are collected by the carrier upon delivery. These charges are not included in the product price and are therefore outside of our control. This information is outlined in our international shipping policy.
Best regards
A Retro Tale Team
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