I ordered for the first time and then the next day they were offering an extra discount so I emailed since my order hadn’t shipped yet. Unfortunately there was a mix up and my item was no longer in st... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve bought clothes from Aries for years, I love their designs, the fit and the collabs. I recently had a long and boring story involving a suit for a wedding and, in short, they were just brilliant a... See more
Company replied
I bought a few things as a present for my daughter's DnB DJ boyfriend. He loved them but I'd got the sizing wrong. The customer service team were beyond helpful. I had a few problems with the retur... See more
I had questions regarding some of the graphic tee's the were selling and I reached out to customer service. They were so kind and provided any info they could regarding my questions. They even decided... See more
Company replied
Epic brand with great, friendly customer service. I have loads of fantastic garments and they were all over my small issue with one item and made things right immediately
These guys got me sorted and had such great customer service, they were so so helpful, consistent and reliable in helping me with everything I needed. Thanks again guys!!
Love Aries, when I was helping my kids' school find a raffle prize, I reached out and asked if they would donate anything, and very generously, they donated TWO goodie bags. So grateful!
Company replied
10/10 marks on customer service. really lovely communication and they even put stock aside for me from the website until my exchange was received back. xx
Absolutely over the moon with the service I've received!!! I had a very specific request - I was trying to buy a cap that was sold out :D I just tried my luck and emailed Aries Arise. And instead of s... See more
Contacted customer service searching for an item and they couldn't have been more helpful in sourcing it for me!! Super quick responses too. Thank you!!
Company replied
Amazing customer service! I ordered a top and some stock issues meant they weren't able to fulfill the order, or the second one I made. So they sent me a free gift! Really blown away by how nice t... See more
We’ve experienced the most accommodating and kind service from the Aries team. They’ve gone the extra mile to help us and we are super grateful.
Incredible service. Replies within hours. They solved my problem within days. I couldn't be more grateful for their help.
Company replied
Not only did the t-shirt come really quickly, but I received really friendly and prompt customer service when I had an issue with my return. Really impressed!
Company replied
Very helpful and kind support, help with my order. I feel that with level of support like that, I buy truly high quality and luxurious item. Im glad Ive ordered there.
Company replied
Customer service team They truly are so so kind and got my problem fixed in the matter of days. Kindest and best customer service team i have ever dealt with.
Company replied
Products are top quality and look great. Customer service also help out above and beyond. Impressive! Love this brand!
The loveliest staff! Communication was super fast and incredibly helpful. They went above and beyond to get me the last scarf available — I really appreciate it.
Amazing customer service. Helpful, and quick responses. I had troubles with an item and they couldn’t of been more helpful.
Extremely helpful and understanding when I reached out to them and sent me a replacement for my product in no time!
Have been a loyal Aries customer for years - can’t beat the quality. Recently had an issue with ordering the incorrect size. Customer service bent over backwards to help me during the busiest time of... See more
Great customer service, I had an issue and got a fast and satisfactory reply, v happy!
Company replied
Such great customer service. I bought earrings for my daughter in January but kept them for her birthday in March but when she tried them one wouldn’t close, I contacted customer service, they were... See more
Really positive experience with CS extremely helpful and prompt replies.
Amazing customer service, thanks guys!
Company replied
AMAZING AMAZING AMAZING Good evening, I just had to send an email to you to thank you so much for your clothes, your service, everything. It has been a long long time since I have found a br... See more
Company details
Written by the company
Aries is a luxury streetwear brand with integrity and authority founded by creative director Sofia Prantera, Aries is born out of an ongoing love for street wear, trash culture and outsider art and illustration. But it also reflects Sofia’s Central Saint Martin’s training and a fascination with hand dyeing, printing and hand finished garment construction. Aries is subversive in attitude, punk in its approach but ambitious and commercial in product and potential. The business is privately owned and self funded.
Contact info
United Kingdom
- ariesarise.com
Online orders aren’t reliable!
Absolutely appalling customer service when shopping online! Made an order - was refunded as the item was sale and out of stock. Fine. It happens. They did offer a discount code to use on sale or full-price items and only gave me 2 days to use. I used it on a current season top I had my eye on. Waited a whole week expecting it to be dispatched. I was simply refunded with no explanation as to why. However their site still shows the item is available in my size! Appalling communication and customer service. The fact this has happened twice in a row… I won’t be buying from them again. A waste of time.
8 November 2024
Unprompted review
I had the worst customer experience of…
I had the worst customer experience of any online retailer I have used, needed to do a return and you need to purchase a DHL label at £7.50, ok fair enough no free returns but when it comes to the refund they do not refund the full amount for example my purchase price was £54.50 and they refunded £39.50. No reply to my emails when i asked the reason why it was £15 short. I would avoid this company.
27 September 2024
Unprompted review
AVOID
AVOID! AVOID! AVOID!
RIP OFF MERCHANTS!
Awful company!
Product is cheap garbage with a big price tag.
Customer service is non existent. 3 emails ignored, no phone number and thier on line bar code scanning system doesn't give you their return address.
Clearly trying to wait out the 14 day return period.
I got their address on line, returned the item in perfect condition, recorded delivery and photographed everything. A month later, still no response and no refund.
Stear clear, it's all just marketing, they haven't the slightest interest in quality or customer service and will keep your money if you return the garbage product.
Now having to take them to the small claims court.
12 May 2024
Unprompted review
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