Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
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Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Super fast delivery
Product was well packaged and arrived within 24 hours of ordering it. Just in time for Christmas
2 January 2016
Unprompted review
Quick delivery
Good communication throughout order. Collected in store to save myself a few pennies.
1 January 2016
Unprompted review
Happy new year
Fast and effective service very please...happy new year
31 December 2015
Unprompted review
Brilliant, quality and speed, well done thank you
Arrived at store next day, very pleased with quality and price. Recommended thank you!
31 December 2015
Unprompted review
Terrible clothes and terrible service - avoid!
I ordered size 7 shoes and they delivered size 4. I asked for an exchange and was told they were unable to do this. So I re-ordered them and got a size 4 again! 1st time could be a mistake but 2nd is incompetency. The models on the website must be really short because the dresses I ordered came up on me like a t-shirt. They only have email customer service so you have to wait for a response and then they are unhelpful. I would avoid this company and certainly won't shop with them again.
30 December 2015
Unprompted review
Reply from Ark
Dear Jennifer,
I am sorry to hear that you were not completely satisfied with your shopping experience.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please accept my sincere apologies for the inconvenience this has caused you. We are committed to first class customer care and agree that any lack of service is disappointing.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
top service
I always wanted brown coat and I got this half price....happy customer!!!
30 December 2015
Unprompted review
Fantastic!
I ordered my clothes expecting them to arrive within the 3-5days as promised but they were delivered the next day!
30 December 2015
Unprompted review
super fast delivery, even just before Christmas
repeatedly speedy delivery, great quality items, and loads of choice
29 December 2015
Unprompted review
Quality & delivery
Cannot fault the quality & delivery service of this company. Fantastic.
29 December 2015
Unprompted review
Bad Fit
Did not fit properly at all. Very loose on legs especially above knee. Do not stay up at all. Extremely disappointed.
29 December 2015
Unprompted review
Reply from Ark
Dear Annmarie,
I am sorry to hear that your recent purchase is not suitable for your needs.
Please send back any unwanted and unused items to us and we will be happy to refund or exchange them.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind regards,
Matt
Item never arrived - very disappointed grandson and embarrassed grandmother
Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue of nobody at home to receive the item / parcel as someone home everyday leading up to Xmas as expecting delivery of lots of parcels. All delivered/recieved except the one from Ark. 🙁
28 December 2015
Unprompted review
Reply from Ark
Dear Heather,
I am really sorry to read you did not receive your order.
We aim to complete all our customer's orders within the requested time and I am sorry this was not the case on this occasion.
Your order was despatched and sent with the courier, whilst with the courier your order was processed for a return. This could be your order was damaged in transit so could not be delivered. Therefore a full refund has been processed for you in respect of this, please allow 3-5 working days for the funds to be returned to your account.
Please accept my sincere apologies for any disappointment this has caused you and your grandson.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Brilliant value!
I ordered 2 tops for my son's girlfriend for Christmas and we were all completely delighted with the items.
They are lovely quality, fantastic value and I'll definitely be using this site again to order more presents for her.
Thank you very much!
28 December 2015
Unprompted review
Wrong item
I had order 1 item from the website and they sent me wrong item on website it says jacket and they send me Tshirt totally unsatisfied..
28 December 2015
Unprompted review
Reply from Ark
Dear Manojkumar,
I am really sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
I can see you have been in contact and have been advised further regarding your order.
Please accept my sincere apologies for any disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Great experience
Easy website to use, ordered goods & delivered the next day, excellent service
28 December 2015
Unprompted review
Online purchase
Good communication and helpful staff at pick up store
28 December 2015
Unprompted review
Bad customer service
I bought 2 items for my daughter in 2 different sizes for a Christmas gift. I Tried to return the 2 items in the wrong size on 27/12 . I got to the shop early and there was no one else waiting to be served at the tolls but they refused to do a refund as it is going to be too busy so we aren't do pining refunds until the 29th. I could have understood if the shop was busy but it was empty at the time I went in. Thanks ARK that's £7.20 I've just wasted on a train ticket .
27 December 2015
Unprompted review
Reply from Ark
Dear Patricia,
I am really sorry to read our Christmas store return policy is not suitable for your needs.
Unfortunately the store can not process any returns between 26th December and 28th December. I will ensure that your feedback is passed onto the relevant department for review.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Paid for next day delivery and it came nearly a week later with no response when asking for delivery charge to be reviewed.
Poor delivery with poor communications.
27 December 2015
Unprompted review
Reply from Ark
Dear Darron,
I am really sorry to read you did not receive your order within the next day delivery service you requested.
We aim to complete all our customer's orders within the requested time and I am sorry this was not the case on this occasion.
As way of apology I have refunded the postage you have paid on your order, please allow up to 5 working days for this to show in your account.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
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