Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
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Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Reply from Ark
Dear Amit,
I am sorry to hear that you were not completely satisfied with your shopping experience.
We are committed to first class customer care and agree that any lack of service is disappointing. I will ensure that your feedback is passed onto the relevant department for review.
Please accept my sincere apologies for the inconvenience this has caused you. I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Cheap, quick legit and trust worthy
Everything came when expected. I was kept well informed throughout the entire transaction and delivery. The product was the cheapest I had seen on any site, and at first thought the site might be to good to be true, but it is a legit, trustworthy site. 10/10 would recommend to anyone, and will be doing so :D
27 December 2015
Unprompted review
Brilliant!
Great value product and delivered very quickly in brilliant condition! Thanks
26 December 2015
Unprompted review
Very poor delivery service no phone number to contact anyone
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer service email which I emailed 5 times ! They refunded the next day delivery charge but I still don't have the items. Once you send the email to customer services it takes 24hrs to recieve a responce, which is they will look into it .
24 December 2015
Unprompted review
Reply from Ark
Dear Gill,
I am sorry to hear that you were not completely satisfied with your shopping experience.
we aim to complete all customer's orders within the requested time and I am sorry this was not the case on this occasion.
I can see you have been in contact and a replacement order has been sent to you. Please accept my sincere apologies for the inconvenience this may have caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
bad delivery company.
Waited a week after ordering next day delivery.
24 December 2015
Unprompted review
Reply from Ark
Dear Michelle,
I am sorry to hear you are unhappy with our delivery service.
We are committed to first class customer care and agree that any lack of service is disappointing. I will feed this back to our courier to ensure future instances of this nature are reduced.
Please accept my sincere apologies for any disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Reply from Ark
Dear Shehry,
I am sorry to hear that you did not receive your order.
I can see that we have sent to you a Missing Parcel Declaration form. This form acts as declaration of non-receipt and allows us to conclude our investigation. Please complete this form and return to us in order for us to investigate your lost item further.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Wouldn't have wanted to have paid full price
Really liked my boots but glad I got them on offer. Delivery was fast but unfortunately I had to pay to deliver them to my house as there were no stores near by to deliver to for free.
22 December 2015
Unprompted review
Easy and reliable
An easy process from choosing to ordering to receiving the clothes. Good quality fashionable clothing, perfect for teenagers. It was a bit fussy to use my student discount but got there in the end and it was definitely worth the 20% off!
21 December 2015
Unprompted review
average
No some senses they were very good because my package arrived on time and I got emails confirming my order and keeping me up to date so that was good! However the dress I ordered was awful quality, I payed £26 for the dress and £4 for postage and the dress was a very thin, tacky material which brought the whole experience down in afraid
20 December 2015
Unprompted review
Reply from Ark
Hello,
I am sorry to hear that your recent purchase is not suitable for your needs.
We are committed to providing the best products from the best brands and agree that instances like these are disappointing.
Please send back any unwanted and unused items to us and we will be happy to refund or exchange them.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Perfect.
I talked to costumer services before making my order and after I did (I talked to Temitope). My order arrived to the 260 Oxford Street JD Sports store in really good conditions, the staff in the store was really nice as well and the clothes fits perfectly. I am very pleased!
17 December 2015
Unprompted review
great customer services
I think ark should at their stock properly in their products such as the sizes before a customer purchase from them.
17 December 2015
Unprompted review
Great service!
Package came the next day and was left in a safe place.
16 December 2015
Unprompted review
Good delivery, complicated to return!
My item was delivered on time and the communication was very good. However I now want to return my item, the nearest store is over 60 miles away and the nearest collection point is 10 miles away. It is going to be very difficult to return. Also as I collected they took the item out of the parcel bag so I will have to buy that as well and print my own return label. What a pain
15 December 2015
Unprompted review
Reply from Ark
Hello,
I am sorry to hear that you were not completely satisfied with your shopping experience.
I will ensure that your feedback is passed onto the relevant department for review.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Never arrived
I ordered 2 items from ark, getting free standard delevery.
I later got a email saying one item was unavailable and that the other would be despatched as soon as.
I had to email ark myself to ask which item was unavailable as it wasn't stated in my email, for them to repley the next day.
I then got an email saying it had been despatched and please allow up to 5 working days for it to be delivered.
It's now been 7 working days and still no item.
Emailed ark and there looking it to it, 4 days later and no reply.
Emailed them today saying I just want my money back.
Ark is meant to be the new bank as its in business with jd sports.
Wouldn't order again from ark I'd rather pay the full price for my dress on
In the style.
14 December 2015
Unprompted review
Reply from Ark
Dear Danielle,
I am sorry to note that you have not received your order.
A full refund has been processed for you in respect of this, please allow 3-5 working days for the funds to be returned to your account.
Kind Regards,
Mohammed.
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