Arka Reviews 

2,648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and great value of the products, often highlighting the affordability and unique designs. People frequently mention the super quick and prompt delivery service, with items often posted the next day and arriving well-packaged. The service is consistently described as excellent, making customers feel valued and ensuring a satisfying shopping experience. However, some customers also noted issues with product quality, specifically mentioning items that broke easily or tarnished quickly. A few other people also felt that the product photos did not accurately represent the items received, particularly regarding color and appearance. There were also comments about some earrings being difficult to insert and appearing fragile, not justifying their price point.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many praising the unique and delicate... See more

Quality

Customers express high satisfaction with product quality, frequently describing items as "fantastic quality"... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting the great value and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more

Company replied

Rated 5 out of 5 stars

Top class products from a great wee company who make their customers feel very valued. Very reasonably priced. Also items are sent out very swiftly I personally don’t buy my flesh tunnels & plugs anyw... See more

Company replied

Rated 5 out of 5 stars

Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more

Company replied


Company details

  1. #159 of 290 best companies in Jewellery shop

Information provided by various external sources

Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(2,648)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery

There was no problem with this seller they have a fast delivery I have no problem with ordering again

27 December 2024
Arka logo

Reply from Arka

Thanks for writing us a review Adam!

Rated 5 out of 5 stars

Very pleased

Very pleased, very pretty, arrived quickly, can't wait to buy again 😊

27 November 2024
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Reply from Arka

Thanks very much Michael! Glad you're pleased!

Rated 5 out of 5 stars

Arka always provide excellent quality

Arka always provide excellent quality, ethically sourced products at a reasonable price.
Beautiful pieces of jewellery and they arrived quickly and safely as well.

15 October 2024
Unprompted review
Arka logo

Reply from Arka

Thanks for the lovely review Tilly!

Rated 3 out of 5 stars

Latches could use a re-work.

I've been purchasing from Arka now for several years. Each time, the quality of design and materials have been top-notch and reflected an overall quality-design aesthetic that really spoke to me. Shipping is always fast. Customer service is always on-point and friendly. On this purchase, however, both pieces (hanging snake earrings and ouroboros hoops) did not meet the usual quality standards that I have come to expect from Arka. On both items, the closure is problematic.

For the Ouroboros hoops, the closure does not easily snap into place. Since the closure and the hinge are on opposing sides--and both are the heavy spots in the design--it is very likely that when the closure fails and I will be missing my jewelry. (I purchased these to loop through my flesh-tunnels.)

For the hanging cobra snakes, the closure wire is very bendable, and therefore does not offer the necessary level of "spring" to keep the jewelry in place in my ear... or even my ear-tunnels. I cannot even get them to securely close without assistance. If I were to put these in my ears and lay down for a nap, the wire would likely be bent so severely that I might not be able to repair them manually myself.

Poor design--especially on the latter. This is not the review I was hoping to write. That said, Arka did refund me for the hanging Cobra snakes, and Mark's communication was top-notch.

I will likely try Arka again the in future. Hopefully the next purchase will be better!

26 September 2024
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Reply from Arka

Very sad to see this review.

You could of course, on inspection, have returned them to us for a full refund if you didn't like them.

I take on board your comments but
I feel like I need to defend these items.

The items you bought were made by the same manufacturer as your previous purchases.

From our perspective the Ouroboros hoops are an innovative design for sure but they *do* snap into place. I'm unsure what you mean by saying they don't? These have been a very popular item for us over the last 6 months or so and yours is the first complaint we have had about them. You've said it is 'likely the closure will fail' but has it? My partner has been wearing hers for a while now without problem.

The hanging snakes use the same closure wire method as many of our brass earrings. Yes some maintenance might be involved in re-bending the hook every now and then but that is standard for this type of earring.

I'm sorry these items didn't meet your expectations though and I wish you had emailed us about the issue you had with them.


Rated 5 out of 5 stars

Beautiful jewellery as always

Beautiful jewellery as always. I always struggle to pick as there are so many lovely items. Fast delivery and great prices.

30 August 2024
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Reply from Arka

Thanks for the lovely review Miss M!

Rated 5 out of 5 stars

Long term repeat customer

I've been using Arka for going on/just over 12 years. Always my first check when looking for new stretching gear, or plugs/tunnels.
Especially enjoy their Organic section.

27 August 2024
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Reply from Arka

Always great to hear from a long term customer like you Rashid! Thanks for great review!

Rated 5 out of 5 stars

I’ve ordered many times and every time…

I’ve ordered many times and every time I’m blown away with not only the quality, but also the design of the jewelry. The value for money you get, the ease of the website in ordering and the almost supernatural quickness at which items are posted out. 😍

6 August 2024
Unprompted review
Arka logo

Reply from Arka

😍 Thanks so much for this lovely review Holly!

Rated 5 out of 5 stars

Good value, good quality, prompt delivery.

I like to wear small nose studs, my favourite is a flower design with clear stones. After shopping around online I found exactly what I wanted at Arka. They arrived promptly, well packaged, are excellent quality and were a really good price. Arka also email offer codes from time to time.

30 July 2024
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Reply from Arka

Thanks very much for the lovely review Ruth!

Rated 5 out of 5 stars

Love arka

Love arka, quality jewelry and super fast delivery, nicely packaged.

30 July 2024
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Reply from Arka

Thanks very much! :)

Rated 5 out of 5 stars

10 mm tunnels

Brilliant company quick postage and packaging, my package arrived very quick and came in a lovely box and my tunnels were wrapped in tissue paper would recommend this company to anyone

29 July 2024
Arka logo

Reply from Arka

Thanks very much for the review Ryan!

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