Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
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Review summary
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I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more
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Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more
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My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more
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Company details
Written by the company
Connecting the world through shopping!
Contact info
1/35 Lanark St, 3169, Clayton South, Australia
- 0421795334
- info@arktastic.com
- arktastic.com
4.7
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
7 June 2023
No comment
I came to know your product through my daughter as a present. Although, I’m just starting to use it I find it very good on my face. I’m using your cleanser, green tea serum and green tea moisturiser it suits my skin. I am now 66 years old and try to maintain the moisture on my face and neck.
31 May 2023
Great experience
31 May 2023
Excellent results straight away
I have used probiotic serums before and found this brand to be better value. This is my first purchase and after just a few days my skin is super smooth. I'm very impressed. The ingredients are clean and simple without a huge chemical list. Will definitely buy again.
31 May 2023
The service is great 👍 and happy for…
The service is great 👍 and happy for their response and the delivery 📦 was fast.
2 May 2023
Easy to shop
Easy to shop, got everything I was looking for (with free masks, thank you!), and everything was delivered within 3 days! Will definitely order again.
26 April 2023
Unprompted review
All the products that I bought were…
All the products that I bought were good. Packaging is a bit disappointed and the processing of delivering was disappointed too. I saw notification about the delivery on the website. It says that it will take 5-7 business days. I got that but there was no response or notification about the process until I sent a complain email. The delivery was quicker than I thought.
31 March 2023
Reply from Arktastic
Hi there,
Thanks for providing an honest feedback on our service. We as a team will reflect upon the feedback and this will help us improve our offerings to our customers.
Your feedback helps us reflect back upon our delivery processes will help us imporve service transparency. Being a new startup, this really helps our team to understand specific needs our valued customers, so thank you for your feedback.
In regards to our packaging, we use 100% recyclable and compostable material which not only secures the products in transit but at the same time lets us do our bit for the environment. However, if there was issue with the way your order was packed up, which might have resulted in damage to the product, please feel free to raise your concern via an email to support@arktastic.com and one of our Helpdesk team member will be more than happy to assist.:)
Thanks for shopping with us, we hope to see you again and we will try to provide the best service we can.
Best Regards,
Team Arktastic
Satisfied experience
Got all my products packaged nicely and securely. Also didn’t wait long for my package to arrive! Highly satisfied^^
13 April 2023
It was my first time ordering and had a…
It was my first time ordering and had a good experience.
12 April 2023
very affordable price and fast delivery
12 April 2023
Excellent product
Excellent product - stays on well. Swift delivery and very fair pricing
5 April 2023
(Read in best Arnold voice) I’ll be back
Prompt dispatch, super prompt postage (it helps that I live in the same state as the warehouse, but still it arrived the next day after purchase and it was even marked as express, very impressive), original and sealed packaging for peace of mind the products are authentic. Will be ordering again!
5 April 2023
Good service
Good service, best skin care products. Bought at a good price.
Beautiful packaging, I feel appreciated and loved.
2 April 2023
I had always have trouble finding…
I had always have trouble finding korean products all sorts and I found this website I was so blown away how I finally found korean products that ships to Australia perth. I'm couldn't be more happy 😌 ☺️ and the products are welled packed and the website is so easy to use
29 March 2023
The service is so kind and generous 😘
16 March 2023
I was very satisfied
I was very satisfied, highly recommend. Amazing service and great brands. I just can't stop buying.
15 March 2023
This is my go-to place to buy skincare…
This is my go-to place to buy skincare products in a very reasonable price. Customer service is excellent, only thing they need to improve is their delivery service. Surely gonna purchase from them in future.
23 March 2023
Unprompted review
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