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Arktastic Reviews 429

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders much sooner than expected. Many people appreciate the excellent customer service, highlighting the team's helpfulness, quick responses, and thoughtful gestures like sending additional samples and gifts. Reviewers are consistently satisfied with the quality of the products and the secure, well-packaged deliveries. However, some customers experienced issues with receiving the wrong item or delays in delivery, occasionally without clear communication or confirmation emails. A few people also reported not receiving their orders or updates, leading to concerns about their purchases.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and fast delivery... See more

Order

Customers consistently note positive experiences with order, praising the seamless purchase process, quick... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and speed of the... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more

Company replied

Rated 5 out of 5 stars

I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more

Company replied

Rated 5 out of 5 stars

Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more

Company replied

Rated 5 out of 5 stars

My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more

Company replied

Company details

Written by the company

Connecting the world through shopping!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

429 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had a watch I needed

Had a watch I needed. Gave me a first purchase 10% off and free delivery as it was over $100. Got the watch with in the weekif purchase. All up happy customer :) thank you

8 March 2023
Rated 4 out of 5 stars

I really love the products!

I really love the products!! Arktastic has great customer service and are very friendly. The only downside is it can take a while to get your products. But will happily continue to purchase through them

8 March 2023
Rated 5 out of 5 stars

I am glad to found Arktastic in…

I am glad to find the Arktastic in Australia whom sell the Korean beauty products, I found the Korean beauty products suit my skin better than other brands I used before. Your price is very reasonable and very fast delivery. Thank you.

9 March 2023
Unprompted review
Rated 3 out of 5 stars

Below average experience

Delivery took longer than expected with no updates. Had to chase them to find out what happened with my purchase before they sent it out.

30 January 2023
Unprompted review
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Reply from Arktastic

Hi there,

Thanks for your feedback on our service. We at Arktastic expect to maintain high standards when it comes to service to our customers and are sorry to hear about your bad experience shopping with us.

We will take this feedback to improve our services making sure your next experience meets our service standards. Once again apologies on behalf of the team for your bad experience.

Have a great day ahead!

Best Regards,
Team Arktastic

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