Armstrong Cheshire Reviews 

1,078
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and good communication, praising the helpful and polite staff. Many people also appreciate the quality of the products, finding them as described and in good condition, often arriving well-packed. The ordering process is generally described as easy and straightforward. However, some customers noted issues with delivery, including delays, items not arriving, or being delivered damaged. There were also instances where people received incorrect products or had to chase orders due to a lack of updates or communication problems. A few reviewers mentioned difficulties with customer service responsiveness when issues arose.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant delays, missing... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery accuracy. Many reviewers... See more

Service

Consumers find service to be positive, with many reviewers describing it as fast, efficient, and excellent... See more

Quality

Users describe positive interactions with quality, with many reviewers delighted with the product quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Pallets finally arrived and look OK but not yet laid. Ordered a few weeks back and delivery date later than expected (and advertised) but sorted relatively easily but one star deducted as a result. Co... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more


Company details

  1. #42 of 42 best companies in Building materials store
  2. #4 of 4 best companies in Dry Wall Supply Shop
  3. #26 of 27 best companies in Insulation Materials Shop
  4. #64 of 66 best companies in Landscaping Supply Shop
  5. #9 of 9 best companies in Plywood supplier
  6. #30 of 30 best companies in Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,078)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible price: avoid; avoid; avoid

Terrible price.
My own fault for not spotting it but shame on Armstrong Cheshire. Charged me almost 50% more than a local builder’s merchant.
I should have checked so, learn from my mistake. Avoid this company at all costs.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service & highly recommend

I was looking for some acoustic insulation and Armstrong Cheshire were the only supplier to follow up on my enquiry. And they (Fred) did so very politely and professionally so I felt it was a no brainer to go with them. Kept me updated on my order throughout the process and were kind enough to follow up after delivery to check if everything went ok.

Highly recommended.

22 October 2025
Rated 5 out of 5 stars

Best thing ever

Best thing ever. Great customer service. Lovely sheet of plywood. Delivered on time. Fantastic.

15 October 2025
Unprompted review
Rated 3 out of 5 stars

Great range but delivery is expensive

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm ply with cuts, some battens and a small window sill. All good until I was at the checkout and saw delivery £70! If they do multiple drops I’m not sure how this is justified? Anyway went to another supplier and paid £40 delivery

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Found what I was looking for on the B&Q…

Found what I was looking for on the B&Q website. B&Q's website check-out is not working correctly and could not complete my order by delivering it to me. Found out Armstrong Cheshire was the supplier, so I went directly their website for the same price. They had no problem delivering it to me.

30 September 2025
Rated 5 out of 5 stars

Very good company keep me well informed…

Very good company keep me well informed over my delivery this was delivered in time slot given delivery persons very helpful and polite cannot fault company items delivered in very good condition would recommend to anyone looking for mfd etc prices very reasonable good company

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Items broke on arrival, no replacement!

Had a bunch of expensive Supalux sheets delivered and they arrived stacked flat on the floor of a van, (not stacked vertically as they should be). The driver had most probably been treading on them in order to reach other items in the van. We offloaded them fine except the bottom sheet broke clean into 3 pieces on the floor of the van when we tried to lift it. It had clearly been compromised in transit, yet the driver refused to accept so and Armstrong refused to replace it. When I explained in detail what had happened (with photos) they simply ignored my email.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We ordered the goods on Thursday the 4th and were delighted when they were delivered on the 8th. Communication with team was excellent, they even called to check that the delivery had gone well. Fantastic company would highly recommend.

8 September 2025
Unprompted review

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