Armstrong Cheshire Reviews 

1,078
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and good communication, praising the helpful and polite staff. Many people also appreciate the quality of the products, finding them as described and in good condition, often arriving well-packed. The ordering process is generally described as easy and straightforward. However, some customers noted issues with delivery, including delays, items not arriving, or being delivered damaged. There were also instances where people received incorrect products or had to chase orders due to a lack of updates or communication problems. A few reviewers mentioned difficulties with customer service responsiveness when issues arose.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant delays, missing... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery accuracy. Many reviewers... See more

Service

Consumers find service to be positive, with many reviewers describing it as fast, efficient, and excellent... See more

Quality

Users describe positive interactions with quality, with many reviewers delighted with the product quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Pallets finally arrived and look OK but not yet laid. Ordered a few weeks back and delivery date later than expected (and advertised) but sorted relatively easily but one star deducted as a result. Co... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more


Company details

  1. #42 of 42 best companies in Building materials store
  2. #4 of 4 best companies in Dry Wall Supply Shop
  3. #26 of 27 best companies in Insulation Materials Shop
  4. #64 of 66 best companies in Landscaping Supply Shop
  5. #9 of 9 best companies in Plywood supplier
  6. #30 of 30 best companies in Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,078)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good quality product at a reasonable…

Good quality product at a reasonable price - 2 reasons for the 3 stars, the first is I had to chase the order delivery as nothing arrived and was only then told there had been issues with deliveries. The second reason, having placed the order I had continual emails telling me to secure the order to avoid disappointment and to click a link back to the order - i think this was a result of having visited the site prior and left it in the basket. Either way it added to the confusion of whether they were actioning the order or not.

Would use again as it all got sorted in the end but that was more down to me chasing than proactive efforts of AC.

9 September 2025
Rated 3 out of 5 stars

The ordering was easy and the delivery was fine communication on the other end very poor indeed…

The ordering was easy and the deliveries that I had were fine. The delivery drivers were also fine communication because the delivery was late was very very poor when I spoke to customer service they didn’t like what I had to say that everything that you’ve got in your exclusions for getting out of responsibility goes in your favour and not the customers as soon as there’s a problem you go back to. We expect you to be in all day this night and the other basically you don’t care what the customer has to go through. It’s all about getting you out of a tight spot.

4 September 2025
Rated 1 out of 5 stars

Ordered some Insulation on the 2nd of…

Ordered some Insulation on the 2nd of September, tried for a couple of days to phone to get information on delivery time, eventually got through to find out it would take to the next week, cancelled the order, and yet they still tried to deliver the order despite me sending emails, very bad at customer service

2 September 2025
Rated 4 out of 5 stars

Hyload Permabit DPC

Product competitively priced but with being a non stocked item delivery was delayed by approximately 3weeks beyond advertised delivery which caused a delay in the project the only negative really might be worth amending the delivery it was chased up a few times by the staff but worth the wait in the end

28 August 2025
Rated 5 out of 5 stars

When i rang to arrange a delivery

When i rang to arrange a delivery, i was told there was a delay, to which i said i wasnt told that when i ordered! However, the chap Peter said he would have a look and see what he could do. He managed to bring delivery forward which was great. Delivery driver was polite but there was 1 broken concrete sleeper and 2 that were missng its other half. On phoning up, i was advised 3 replacements would be sent out. Im happy to report they actually sent 5, which was more than acceptable! Would recommend Armstrong Bowland. A happy customer🙂

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Armstrong Cheshire Supplies provided…

Armstrong Cheshire Supplies provided excellent service. The delivery was earlier than scheduled, but that certainly wasn’t a problem. The delivery driver was very polite and helpful. I honestly, as far as my experience goes, cannot think of anything I would change. Once again, excellent service.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

First class product, good price, and excellent service. Having bought from Armstrong Cheshire before, I was confident of the quality of product and service I would receive. I was not disappointed. I would certainly use them again, and recommend this excellent company.

19 August 2025
Rated 1 out of 5 stars

Never received goods

Never received goods, delivery company got turned away after being told the product was no longer needed, phone calls, voicemail and emails all ignored! Wouldn't bother placing any more orders if that's the kind of experience I'm going to get!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quick to find product and place order and then received call to advise item not in stock but alternative had been found. Handler went and checked that sizes were the same and messaged to confirm before finalising order. Excellent service

4 September 2025
Unprompted review
Rated 4 out of 5 stars

Marine Ply Boards

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the issue was looked into and swiftly rectified with the other 3 boards sent with in a few days. Was kept updated through the process. Quality product and great customer service. Thanks Fred

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Top quality product

Top quality product, excellent communication and arrived ahead of schedule. Would definitely use again.

20 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look