Armstrong Cheshire Reviews 

1,078
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service received, noting the helpful and polite staff who provide good communication throughout the process. Many appreciate the smooth ordering process and the quality of the products, which often arrive in excellent condition. Reviewers also commend the delivery drivers for their politeness and willingness to assist. However, some people mentioned experiencing delays with delivery dates, which sometimes led to project setbacks. A few other people also felt that products occasionally arrived damaged or that incorrect items were sent. Additionally, some customers reported difficulties with communication, such as unanswered calls or lack of order updates.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as orders never... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the quality of... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and helpfulness from... See more

Quality

Reviewers highlight positive aspects of quality, with many customers delighted with the product's condition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Pallets finally arrived and look OK but not yet laid. Ordered a few weeks back and delivery date later than expected (and advertised) but sorted relatively easily but one star deducted as a result. Co... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more


Company details

  1. #43 of 43 best companies in Building materials store
  2. #4 of 4 best companies in Dry Wall Supply Shop
  3. #26 of 27 best companies in Insulation Materials Shop
  4. #65 of 67 best companies in Landscaping Supply Shop
  5. #9 of 9 best companies in Plywood supplier
  6. #30 of 30 best companies in Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(1,078)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Have a look at the 1 star reviews and…

Have a look at the 1 star reviews and make your own mind up......but don't forget that if you order from them and they mess it up (Which they will) don't say you haven't been warned!!!!

I will NEVER and I repeat NEVER EVER use this grossly incompetent lot ever again!!!!

Update - I repeat NEVER use this lot....they are great liars and the order went to a disability charity...not to me, I only go on Trustpilot when I get sent an e mail recommending I do one.

Maybe Armstrong Cheshire should stop being so incompetent that people have to do 1 star reviews????

Remember, if you order from this lot and it goes wrong, it's down to you - They won't care, just put up a snotty review and they'll answer within minutes lol

3 June 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

It is disappointing that for some customers, whatever we do is not acceptable. The goods were delivered late but a full refund was given, the goods were kept with the claim that they would be given to a local disabled charity.

One of the two previous reviews on the same subject was removed by Mr Coombs following a conversation. Then a day later a change of mood on his part and another negative review.

Of the 10 Trustpilot reviews posted by Mr Coombs, 9 are 1 star. Either a lot of bad luck with suppliers or perhaps someone's perspective on life is a negative one.

Our overall Trustpilot Score and positive reviews suggests we get it right more often than not, and when things go wrong, which in life they do, we do our very best to fix them.

We thank the thousands of customers who appreciate the efforts of the Armstrong Cheshire team, to keep them in jobs paying taxes and contributing to society.

Rated 5 out of 5 stars

Cathedral Patio Circle

Just received and installed the Patio Cathedral Circle slabs. Delivered in 10 days and fitted today. Looks lovely! Would recommend this product.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed that I ordered a top…

Very disappointed that I ordered a top up of pickets to complete a job and they were completely different standard to the first delivery. Different shape with square edges and not rounded at the top- in fact they look like the apprentice cut them on a Friday afternoon after 5 pints. To top it off they where mouldier than a block of Stilton cheese.

3 June 2025
Armstrong Cheshire logo

Reply from Armstrong Cheshire

We were low on stock from our regular supplier so we sourced from elsewhere as a temporary measure. I agree 100% with the customer that the batch supplied wasn't good enough quality and have made appropriate recompense. We are very sorry. Lesson learned.

Rated 5 out of 5 stars

i ordered some 18mm 8 x 4 osb board

i ordered some 18mm 8 x 4 osb board, the delivery driver was so helpful, he asked me where i wanted him to leave the boards and he carried them to the spot i wanted them.
A few days later i had a call from Armstrong supplies asking if everything was ok, they asked if any of the boards had been damaged as they would replace them if they were. fantastic delivery and excellent customer service, if i need anything else building wise, i would use again in a heartbeat.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

excellent delivery service

Order arrived early in morning, delivery staff were excellent and able to place order as close as possible to where I required it. excellent communication through out delivery and after delivery.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great product.
Delivery was very speedy and items was delivered professionally by a very helpful driver. Would highly recommend.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from a great company

Ordered 2T of midnight blue slate chipping (2 pallets of 50 bags each)
Very nice product at a great price.
Contacted quickly after order to arrange a suitable delivery date.
Delivery was as arranged.
Customer service is excellent including follow up call to ensure everything went well. All in all I would highly recommend Armstrong Cheshire.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero stars

I would give zero stars , terrible service , still awaiting my goods despite 2 failed delivery’s 15th may and 27th may , don’t use this supplier also told b@q not to use them as a supplier , you can’t contact them by phone if ordered through b@q

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Excellent After Sales Service

Armstrong Cheshire's after sales service was excellent: Fred was extremely helpful and assisted me in ensuring my order was completed satisfactorily. Alan.

15 May 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for the feedback. I will pass your comments onto Fred

Rated 5 out of 5 stars

Great customer relations

Due to a mistake in communication
( mostly my mistake) the first delivery of bulk aggregate went to an address I used to live at. After asking to have a replacement delivery to the correct address Armstrong Cheshire re-scheduled the delivery within 3 days and with fantastic customer relations. I cannot recommend this company enough.

20 May 2025
Unprompted review

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