Armstrong Cheshire Reviews 

1,078
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service received, noting the helpful and polite staff who provide good communication throughout the process. Many appreciate the smooth ordering process and the quality of the products, which often arrive in excellent condition. Reviewers also commend the delivery drivers for their politeness and willingness to assist. However, some people mentioned experiencing delays with delivery dates, which sometimes led to project setbacks. A few other people also felt that products occasionally arrived damaged or that incorrect items were sent. Additionally, some customers reported difficulties with communication, such as unanswered calls or lack of order updates.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as orders never... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the quality of... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and helpfulness from... See more

Quality

Reviewers highlight positive aspects of quality, with many customers delighted with the product's condition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Pallets finally arrived and look OK but not yet laid. Ordered a few weeks back and delivery date later than expected (and advertised) but sorted relatively easily but one star deducted as a result. Co... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more


Company details

  1. #43 of 43 best companies in Building materials store
  2. #4 of 4 best companies in Dry Wall Supply Shop
  3. #26 of 27 best companies in Insulation Materials Shop
  4. #65 of 67 best companies in Landscaping Supply Shop
  5. #9 of 9 best companies in Plywood supplier
  6. #30 of 30 best companies in Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(1,078)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

We kept getting messages in my email…

We kept getting messages in my email that the order wasn't completed! We tried phoning and messaged you, but not response. We finally got through but they didn't know anything about our order! We finally got an Email confirming that the order had been despatched!

10 July 2025
Rated 5 out of 5 stars

A First-Class Service

We were very impressed with the excellent communication throughout and everything was conscientiously carried out by Armstrong Cheshire who offer a First-Class Service and were thorough and meticulous each step of the way. I would recommend them wholeheartedly. Thank you!

15 July 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for your kind words, we hope to see you again soon

Rated 5 out of 5 stars

Great speedy service

Great speedy service. OSB boards arrived 1 week ahead of schedule. Driver asked where he could unload rather than just unload. Would definitely recommend.

10 July 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you Anthony, I'm pleased that you liked our service

Rated 3 out of 5 stars

The day before my delivery I inquired…

The day before my delivery I inquired as to whether my delivery would be AM or PM. Was told I would not know this until the day!
As you can imagine, like everyone else I have a busy life managing a work/lifestyle balance. I feel a notification would allow me to plan around it, not waiting until the day of delivery.

9 July 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for your feedback. With the paving that you ordered we don't currently have the ability to offer an AM/PM option but we will review this in future discussions with our courier service

Rated 5 out of 5 stars

cutting service is absolutely fantastic…

cutting service is absolutely fantastic nothing is to much to ask even when i got my own order brilliant. !!! especially after thankyou
Roland Rae

4 July 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for your feedback. We've just invested in a new panel saw which enables us to provide crisper cuts and faster turnaraound times

Rated 5 out of 5 stars

What attracted me to the site was the…

What attracted me to the site was the price of the wood l was after. I needed 50 lengths and viewing other sites the costs were more than a could afford. They were delivered in 4 days and the quality was excellent.

3 July 2025
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for your feeback. I'm pleased that you liked the quality as well as the price

Rated 5 out of 5 stars

Missing Shipment

I ordered some fencing material from B&Q, but it was shipped directly from Armstrongsupplies. The consignment went missing and Fred at Armstrong went out of his way to track it down and to rearrange delivery. Throughout the process he kept me fully informed, and I received the replacement shipment within just a couple of days. Great customer service 👍

25 June 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thanks for the Feedback, Fred was pleased to get a positive mention!

Rated 5 out of 5 stars

Ultra fast delivery

Ultra fast delivery, technically superlative company, their products are light years ahead of all others. Unbelievable prices. I have been in construction for nearly 70 years now and am still working every day. This company is why I keep getting up in a morning. Thank you dear sirs/ Madam for making life easier

16 June 2025
Unprompted review
Rated 3 out of 5 stars

Delivery time

Ordered and expected delivery within a time frame, it wasn’t delivered and there was poor communication with no agreed time, many hours and phone calls later we got the lintel delivered with the help of Fred on the phone, they need to improve the way customers when they have have an issue are able to deal with it easier.

20 June 2025
Unprompted review
Armstrong Cheshire logo

Reply from Armstrong Cheshire

Thank you for your feedback, we will discuss as a team how we can learn from your experience. I see that you have given us two reviews on the same subject. If you could remove the earlier one please.

Rated 5 out of 5 stars

Excellent service

Excellent service. I actually ordered through B & Q and was very surprised at how well I was kept informed of the progress of my order. It was despatched well before the estimated date provided and the logistic company that delivered the product could not have been more helpful. I actually ordered paving slabs which were excellently packaged and no breakages. They even called up after the delivery to check I was happy and had no problems with the product. Would use them again and strongly recommend them.

19 June 2025
Unprompted review

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