ARNE - Trafford Centre Reviews 

Keeley was very friendly and helpful, she helped me get the size i want. I will definitely come back and shop again

Service was quick & friendly! Hannah F was lovely and super helpful :)

Fantastic customer service today. Staff were very attentive but not pushy. I needed a different size and I was dealt with quickly. Made the purchase and will definitely be back!

Just visited the store what a great experience . The 2 young ladies in store Kayla and Romey were extremely knowledgeable and more than helpful , Thankyou so much for a great shopping experience will definitely see you soon girls you’re both fantastic at customer service

I had an amazing experience with the support I received from Hannah at ARNE. From the moment I reached out, she was friendly, professional, and genuinely eager to help. She listened carefully to my query and responded quickly with clear, helpful information that made the whole process smooth and stress-free.

What really stood out was her attention to detail and her willingness to go the extra mile to ensure everything was resolved perfectly. She kept me updated throughout and made me feel valued as a customer, which is rare to find these days.

Excellent for teenage boys, very good quality.
Abit pricey but great clothes and service

Love this brand so much. Amazing clothes and no logo. The staff at Trafford in the changing rooms not so great asked them for something and all she did was pull faces and look put out.

Thank you Femi. I had an issue with an item which needed exchanging. Femi was polite, calm, professional and very helpful. We had bought the item a couple of weeks ago and dod not have the receipt. Femi contacted his manager to sort it. In the meantime he said there was a location in Liverpool which is closer to our home we could have returned the item to. This was nice to know as we didn't know there was a shop in Liverpool. Great service.

Good quality items at a reasonable price.

Great service in store, generally shop online but Arne is a quality brand that delivers exceptional service.

Friendly and professional staff who made the buying process an absolute pleasure. The quality of the products is exceptional and the price points are really good. Overall, fantastic quality products at a sensible price sold by great people. No wonder the shop was so busy.

A clean and clear website provides a easy experience. I've had to return a few items due to size issues with teenage lads - returns couldn't have been easier.

I also like the fact you feel as if the brothers who own the business are still very involved. Its not a soulless interaction as big brands can often be.

Dear Arne Team,

I wanted to take a moment to share some feedback following recent purchases and in-store experiences with the Arne brand.

I have purchased two jackets and two pairs of shoes online, and I am absolutely delighted with the quality, fit, and overall look of all four items. The craftsmanship and styling are excellent, and the pieces have quickly become favourites in my wardrobe. Based on this experience, I will also be looking to purchase some chino-style trousers and T-shirts in due course.

I did, however, want to share some constructive feedback regarding the in-store experience, as I genuinely feel the brand deserves better representation.

At the pop-up store ( Trafford Centre), I was hoping to purchase the two pairs of shoes that I eventually bought online. Unfortunately, my size was not available in either of the styles I wanted. While I appreciate that stock availability can be limited, I was disappointed that no attempt was made by the staff member to assist further — for example, by offering to place the order online for me in-store. I was effectively left to walk away, and I very nearly ended up purchasing shoes from a different brand and retailer altogether.

My experience at the Arne concession in Selfridges ( Trafford Centre)was even more disappointing. I sat on the bench near the Arne shoe section for some time without any assistance, and my wife eventually had to approach the male staff member on my behalf. Unfortunately, he appeared very disinterested. When he went to check my size, rather than returning to us, he simply shouted from the stockroom doorway that there were no shoes available in my size. Overall, the service felt dismissive and unengaged.

I genuinely believe neither of these store experiences reflects the quality of the Arne brand or the products themselves. The clothing and footwear are excellent, and I feel the in-store service should match that standard.

Unfortunately I will still need to visit a store again to try on the trousers and T-shirts I am interested in, in order to ensure the correct fit. Once I have established my sizing, I fully expect to continue purchasing online going forward.

Thank you for taking the time to read my feedback. I hope it is received in the constructive spirit intended, as I truly rate the brand and want to see it represented at its best.

Kind regards,
Neil Anderson

Excellent service and amazing quality at affordable prices.

Ordered 2 jackets, great quality and rapid delivery time. Will definitely be ordering again :)

Fab staff, friendly and efficient. Reasonable prices for quality products. Would like to see a range of sizes. Only size M available on some lines. Products suitable for a wide range of ages. My children (16 and 18 yrs old) and myself and my husband (in our forties) all wear this brand. It’s going to go far!