Arrow Motor Company Reviews 

209
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Outstanding Customer Service. I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time... See more

Rated 5 out of 5 stars

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... See more

Company replied

Rated 5 out of 5 stars

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... See more

Company replied

Rated 5 out of 5 stars

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... See more

Company replied

Company details

  1. Used car dealer

Written by the company

Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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4.8

All reviews

(209)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Service

Great car sales service, Ryan made the experience easy and stress free, the car I found being a Golf GTD and having just arrived and unprepared, I was given a 30 minutes test drive WOW, deposit was left and any small issues I noticed on first viewing we're resolved before officially purchasing, the wheels needed refurbing and he even asked me what colour I wanted them, fabulous service at arrow motors.

4 April 2023
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Deion, thanks so much for your 5 Star Review. We are so pleased you enjoyed your experience with us, we like to personalise every experience as best we can! We do hope to see you back in the future. From the Whole Team @ Arrow Motor Company

Rated 5 out of 5 stars

Excellent motor company

We recently bought a Hyundai ix20 from Arrow Motor Company. Having dealt with Main Dealers most of our lives we were a little sceptical buying from Arrow. Our worries were unfounded as we found the service we got from Ryan exemplary so much better than Main Dealers.
Will definitely buy from again

28 April 2023
Unprompted review
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Reply from Arrow Motor Company

Bob, Caroline, thanks so much for your 5 Star Review. We are so pleased you found comfort in our style of dealing. We hope to see you both in the future. From the Ryan & Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Amazing company!

I purchased my first car from Arrow Motor Company and was very pleased with the experience! Thanks to Matthew for his friendly service, showing us around the car and allowing us to take it for a test drive. Such a fast and easy process when buying the car, would highly recommend this company to anyone! Very pleased with the car, thank you all again :)

21 April 2023
Unprompted review
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Reply from Arrow Motor Company

Thanks Lucy, Thank you so much for your Review, your 5 Star Rating means so much to us! We are pleased you enjoyed the experience, and glad I met the whole family, we hope to see you in the future. From the Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Amazing company! Top class service!

We purchased our new car from arrow motor company and we couldn’t have asked for a better experience from start to finish! Thanks to Ryan for showing us around the car and letting us take it for a test drive even letting us put the baby seat in to make sure it fits and so we could take our little boy on the test drive and thanks to Matthew for the handover on the day we picked the car up. Very friendly and accommodating lads, a lovely clean, tidy and professional showroom and such a simple, easy buying process :) would recommend this company to anybody and will be telling all my family and friends!

Thanks again guys!

1 April 2023
Unprompted review
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Reply from Arrow Motor Company

Thank you so much for leaving us this 5 Star Review James and Jess (and Jaxx) We are all so pleased you enjoyed the process and are enjoying your new car! We look forward to seeing you back in the future, from all of us at Arrow Motor Company

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Ryan was great and didn't push the sale. Good trade in price for my car, sale was handled quick and hassle free . Excellent customer service, including a follow up call to check everything was going well.
Would buy again from this company.

22 February 2023
Unprompted review
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Reply from Arrow Motor Company

Thanks Jackie, your 5 Star Review means so much to us! We are pleased you enjoyed the experience, and we hope to see you in the future when it is time to change. From the Whole Team @ Arrow Motor Company

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from Mathew. Everything fully explained, always kept updated. All features shown in car. Very happy with the service.

13 March 2023
Unprompted review
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Reply from Arrow Motor Company

Paul, thanks so much for you 5 Star Review. We are so pleased you enjoyed your experience and hope to welcome you back in the future! Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Finding the right car and being given the right information you need to make the purchase

We bought our Audi RS5 our dream car from Arrow in Darlington from start to finish the staff gave us all the information we needed with a high level of knowledge of the car the background information and everything we needed to make the decision to purchase our dream car we highly recommend Arrow to anyone looking to purchase a car thank-you for our amazing experience could not be happier

7 March 2023
Unprompted review
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Reply from Arrow Motor Company

Thank you so much for taking the time to leave us a 5 Star Review Jacqueline. We are glad that we answered all your questions and helped you get that dream car! We do hope that you will return in the future, Arrow Motor Company

Rated 5 out of 5 stars

Everyone was very helpful with any…

Everyone was very helpful with any questions which I had about the car or anything else, I would 100% recommend to anyone I know who’s looking for a car as the service from everyone was great

28 January 2023
Unprompted review
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Reply from Arrow Motor Company

Thank you so much for taking the time to leave us a 5 Star Review Billy. We are glad that you had such a straight forward experience, and we hope that you will return in the future when it's time to change! Arrow Motor Company

Rated 5 out of 5 stars

First class service

First class service from Matthew and Ryan, who were extremely helpful, informative and straightforward to deal with. Really pleased with the car too which was in fantastic condition. Would highly recommend Arrow Motor Company.

30 January 2023
Unprompted review
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Reply from Arrow Motor Company

Steve, thank you so much for your 5 Star Review. We are glad that you found the experience straightforward, we also really appreciate you travelled from such a distance away to collect the vehicle! We hope that you will return in the future when it's time to change! Arrow Motor Company

Rated 5 out of 5 stars

Matthew has been spot on and very…

Matthew has been spot on and very approachable.He has made the whole process easy and very understanding,made me feel at ease.

26 January 2023
Unprompted review
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Reply from Arrow Motor Company

Thanks so much for your 5 Star Review Steven! We are so happy you found the process easy and straight forward. We look forward to welcoming you back in the future! Arrow Motor Company

Rated 5 out of 5 stars

These guys are brilliant

These guys are brilliant, would recommend to anyone and everyone. Great bunch of blokes especially Matt. Thanks again guys so happy with my new car

7 January 2023
Unprompted review
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Reply from Arrow Motor Company

Thanks so much for your 5 Star Review Dwaine! We are so glad that you are happy with everything and enjoying the new car. We look forward to welcoming you back in the future! Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Great car sales company

Great car sales company, none of the usual used car BS, just honest and comprehensive information.
Would definitely recommend.

17 December 2022
Unprompted review
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Reply from Arrow Motor Company

Thank you for taking the time to leave us this 5 Star Review Paul. We are great believers in being as straight forward and honest as possible, so appreciate your kind words. We look forward to hopefully welcoming you back in the future. Arrow Motor Company

Rated 5 out of 5 stars

Positive and transparent company!

Arrow Motor Company has been a fantastic company! Matthew put me at ease in buying my first car, and has been transparent and positive. Would highly recommend Arrow Motor Company to anyone look for their next car.

Thank you so much!!

25 August 2022
Unprompted review
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Reply from Arrow Motor Company

Zoe, It was a pleasure dealing with you and Melissa. I am glad you enjoyed your experience and hope you have got some quality driving in the new car! We look forward to welcoming you back in the future. Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Bought an Audi A4 s line black edition…

Bought an Audi A4 s line black edition 2 weeks ago Matthew dealt with the process in a very professional way and couldn't have been more helpful Would deffo recommend this Company very highly

14 November 2022
Unprompted review
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Reply from Arrow Motor Company

Thank you for taking the time to leave us this 5 Star Review! Customer experience is something that we really focus on here at Arrow Motor Company, and we are pleased this showed. Thank you again for your kind words, don't forget to send your friends! We look forward to welcoming you back in the future. Matthew @ Arrow Motor Company

Rated 5 out of 5 stars

Trustworthy, reliable and professional.

My entire experience at Arrow Motor Company was exemplary. Throughout the process of buying my car, I was given high quality information, treated with respect and made to feel at ease.
The employees at this company are trustworthy, kind and above all else completely professional.
I could not fault their service and quality of vehicles.
Thank you so much!

25 October 2022
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this 5 Star Review Hollie. I'm glad you were happy with the process, we find honesty and integrity has helped us welcome many customers back, so we are really pleased you agree. Thank you again for your kind words, don't forget to send your friends! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

100% recommended

Bought my BMW M240i here. It was an excellent experience! No hard sell, the staff are friendly and knowledgeable. Would definitely recommend and will be seeing what they have in the next time I'm looking.

11 November 2022
Unprompted review
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Reply from Arrow Motor Company

Thanks so much for your 5 Star Review Matthew, we are so glad that you are happy with the way we do business. We look forward to welcoming you back when you decide its time for another car! Matthew and Ryan @ Arrow Motor Company

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The team went the extra mile to source a service invoice document after the sale of the vehicle. I would highly recommend. Thank you!

16 November 2022
Unprompted review
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Reply from Arrow Motor Company

We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!

Rated 5 out of 5 stars

One satisfied customer

My first time dealing with this company & have to say the customer service was 2nd to none, dealt with in a timely manner & fulfilled everything they said they would an enjoyable experience start to finish. I would totally recommend. One happy customer. Thank you Ryan & Georgina!

5 November 2022
Unprompted review
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Reply from Arrow Motor Company

Thank you for leaving us a review. We are so glad that you are happy with the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future!

Rated 5 out of 5 stars

Fantastic service before during and…

Fantastic service before during and after . Ryan even ordered at his expense a tow bar for me as I needed it the next day . Sorted out the part ex , tax and exchange of ownership for me . 5 star service fully recommend Thank you Ryan at arrow motors we will be back

29 September 2022
Unprompted review
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Reply from Arrow Motor Company

Thank you for your lovely feedback! We really appreciate you recommending ourselves, and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great customer service

Great customer service from Ryan, after been let down by another car dealership, and been very disappointed, we were reluctant to purchase a vehicle from a dealer we had not heard a lot about before, but after reading other customer reviews and speaking to Ryan, we were put at ease, and we would Definitely recommend Arrow motor company to friends and family. Really happy with our new car.

25 September 2022
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Clint, thank you for taking the time to leave us this review. We are so pleased that your experience exceeded your expectations, having been let down previously. Enjoy this car, and when you think it's time for a change, we would be more than happy to help you again.

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