Outstanding Customer Service. I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time... See more
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Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... See more
Company replied
Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... See more
Company replied
I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... See more
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Company details
Written by the company
Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?
Contact info
Unit F7-F8 Morton Park Way, DL1 4PQ, Darlington, United Kingdom
- 01325467333
- info@arrowmotorcompany.co.uk
- arrowmotorcompany.co.uk
4.8
Excellent
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Simply amazing
What can I say from the first phone call from the last handshake Ryan made buying a car effortless and stress free even picking me up from the station so all I had to do was put pen to paper will 100% be coming back in the future.
15 October 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us this 5 Star review! We really appreciate you trusting us to purchase your new car, after travelling all the way from London. We know you will enjoy this car, and when you feel like its time for a change - just let us know!
Great staff no pushy sales tactics just…
Great staff no pushy sales tactics just real genuine people ,this is my second car from here within 2 years and i will most likely be back
12 September 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 Star Review Sam (And Family). It is always fantastic to see customers returning to us for their next car, so thank you once again! We look forward to definitely welcoming you back in the future! Matthew and Ryan @ Arrow Motor Company
5 Stars
Recently bought an Audi Q3 from arrow motors and I’m very happy with the car. I was also very happy with the part ex offer I was given on my old car. The customer service was spot on and everyone there was super helpful. Would definitely recommend to others.
30 August 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 Star Review Jack. We do believe customer satisfaction should always be the most important part of the process. Although we like to represent fantastic value also! We look forward to welcoming you back in the future! Matthew and Ryan @ Arrow Motor Company
A professional and friendly dealer
A professional and friendly dealer. Apart from a couple of minor teething problems which were resolved quickly by Matthew, an overall positive experience.
18 August 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 Star Review. We are so pleased that the teething issues got resolved quickly. Thank you for the recommendation, we will keep an eye out for your friends! We look forward to welcoming you back in the future! Matthew @ Arrow Motor Company
We were very happy with our experience…
We were very happy with our experience at Arrow. Matt was very helpful both with the car itself and the obtaining of finance. We would highly recommend Arrow Motor Company.
13 August 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 Star Review! Customer experience is something that we really focus on here at Arrow Motor Company, and we are pleased this showed. Thank you again for your kind words, don't forget to send your friends! We look forward to welcoming you back in the future. Matthew @ Arrow Motor Company
Brilliant
Brilliant. Very pleased with the service from the get go! Mathew and Ryan were extremely helpful and I had total confidence all the way through the process. Had a couple of minor issues after purchase which were dealt with immediately and efficiently.
Many thanks guys!
9 August 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 Star Review Gerard! Aftersales experience is just as important as your first impression of us, and we pride ourselves on focusing on all aspects of your purchase here at Arrow Motor Company. Thank you again for your kind words, don't forget to send your friends! We look forward to welcoming you back in the future.
I recently purchased a BMW 435d from…
I recently purchased a BMW 435d from Matthew in Arrow Motor Company and would definitely recommend them to anyone. We are from Northern Ireland so it was a distance sale. Matthew did a very thorough video walk through of the vehicle. You could tell he was very knowledgeable about his stock which was nice to see as some dealers hardly know the colour of the vehicle you are calling about! Pleasure to do business with.
2 July 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for trusting us with your new car purchase. We are thrilled that you enjoyed your buying experience with ourselves, and look forward to future dealings. Enjoy your new car!
Very happy with the service I received…
Very happy with the service I received from Matthew at the Arrow Motor Company.Professional and friendly staff who have great knowledge on all vehicles in stock.Would definitely recommend!
20 June 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!
Excellent service resulting in a very happy customer.
Very happy with the service I received from Ryan and Arrow Motor Company. I got in touch with my needs and he sourced me what I was looking for in a matter of weeks. I will be back in the future for my next car. The process was professional, quick and stress free.
8 June 2022
Unprompted review
Reply from Arrow Motor Company
Thank you very much for leaving us a 5 Star Review! We know this car ticks all of your boxes, and we look forward to welcoming you back, when you decide the time is right for a new car. Thank you again, for your business.
Great service altogether
Great service altogether. Having seen the car we wanted to try online, it was quick & simple to be able to go on a test drive. When it came to buying the car, all of our questions were answered & anything they weren’t sure of, they took away & came back to me ASAP. The car was due it’s service & the tyres needed the tracking checking & this was all organised for me. I just needed to turn up with the car & they dropped me back off at work & picked me up when it was ready, which was really appreciated since I’m pregnant & the walk would of taken me twice as long as it should of!
20 May 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for your kind words in your review.
We are so pleased to hear you found the car buying process so easy.
Wishing you and your family many years of happy motoring and thank you again for choosing Arrow Motor Company.
Amazing company
We purchased a Nissan Juke from arrow motor company. The help and advice we received from Georgina and Ryan was great, there was no pressure to take the car straightaway and any questions we had were answered. The car was in amazing condition with full MOT and valeting. It was such an easy transaction and we would highly recommend arrow motor company.
2 May 2022
Unprompted review
Reply from Arrow Motor Company
Hi Chris, thank you for leaving us such a fantastic review. We really appreciate the feedback and also you being able to recommend us. Enjoy your new car!
Best dealership I've been to
Was after a bigger family car as my young ones are getting bigger and going to be teenagers soon. Often go away so wanted plenty of room and comfort in the car.
Was greeted with a huge smile from the general manager Matthew who helped every step of the way.
Showed me all the stock available, and was blown away at some of the cars they have. Had 2 kia sportages to choose from, which were an ideal solution. Gave me pros and cons of both cars, let me test drive, whole family included to see what they thought of it too. By far the easiest dealership I have ever gone to. Stress free, pleasant, wasn't rushed and the coffee was on point! Having previously gone to main dealers such as BNW and Nissan, you always get the pushy sales people giving you tonnes of information overload looking for that sale, and you end up leaving with a headache but Arrow Motor Company were honestly fab. Felt like he was more of an advisor than a salesman and can't thank Matthew enough.
Traded in my old car at a higher rate that we buy an car were offering, and the whole process was very very quick. I had found the car, and 2 days later it was fully valeted, documents signed and I drove it away. Faultless smooth and will definitely be returning when the kids are gone and we are ready to get our next car!
28 April 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this extensive review Lee (and Family). We can never spend enough time with you reviewing options on cars, it’s the least we can do for what is a huge purchase for anybody, customer experience is something that we really focus on here at Arrow Motor Company, and we are pleased this showed. Thank you again for your kind words, don't forget to send your friends! We look forward to welcoming you back in the future.
Bought a stunning BMW tourer from Ryan…
Bought a stunning BMW tourer from Ryan at Arrow Cars.
The whole experience was first class from start to finish, Ryan even called me a few days later to confirm everything was okay.
I don’t normally like car dealers, but without doubt my next car will be coming from Arrow Cars.
Thanks to Ryan and his staff I genuinely can’t recommend them enough 👏
25 April 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this review. We are thrilled that you decided to choose us for your new car! Customer experience is something that we really focus on, here at Arrow Motor Company and I am glad this showed. Thank you for recommending us, we look forward to welcoming you back in the future.
A Dealer You Can Trust
Great service and good communication.Travelled 80 miles for my car.Ryan,the owner, even picked me up from the train station....thanks Ryan. On arrival at the car showroom the car was outside waiting for me to test drive. Car as described. Very pleased with my car and well worth the journey. I would recommend this car dealer. Thanks again Ryan.
19 March 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us such a fantastic review Andrew! We really enjoyed selling you the car, and are thrilled that you would recommend us here at Arrow Motor Company. If you need anything in the future, please just let us know.
Friendly and approachable car garage
I cannot fault the service I received from start to finish. They went above and beyond to help me with my enquiries and to source my new car for me. Very friendly and approachable and will definitely use again in the future!
25 February 2022
Unprompted review
Reply from Arrow Motor Company
Hi Ellie, thank you for taking the time to leave us this review, we really appreciate it! We are thrilled that you would recommend us, and I know you will do this to anyone you know looking to buy a car. If you need anything at all in the future, please just let me know. Enjoy your new car!
Great service
Great service, very friendly and got everything sorted nice and quickly.
22 February 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!
Excellent experience at Arrow Ryan and…
Excellent experience at Arrow Ryan and his team very professional and relaxed. I have purchase many cars over the years but this was by far the most relaxed and professional.
14 February 2022
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us this 5 star review. We are thrilled that you would recommend ourselves, and look forward to doing more sales in the future.
Peugeot 208 GTI
Had a fantastic experience purchasing my 208 GTI through Arrow Motor Company, process was made quick and easy. My new car came with a year's MOT as well as new having new shock absorbers fitted. Very happy and would recommend Arrow Motor Company to anyone looking for a new car.
20 November 2021
Unprompted review
Reply from Arrow Motor Company
Thank you for taking the time to leave us this 5 star review. We know you will enjoy this car, but when you feel it is time to change, please just let us know.
Faultless from start to finish
Faultless from start to finish. We had a great experience buying our car from Arrow. Ryan is a very approachable professional who delivers a great service! We would highly recommend! Thanks again Arrow Motor Company!
7 November 2021
Unprompted review
Reply from Arrow Motor Company
Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!
Outstanding service
Outstanding service.
I have bought many cars and motorbikes from many places but I’ve never had, such excellent customer service.
Outstanding. Thank you.
27 October 2021
Unprompted review
Reply from Arrow Motor Company
Thank you for the 5 Star review, we are very pleased you enjoyed buying your new car from ourselves. Enjoy it!
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