Art & Craft Reviews 

I would like to share my exceptional and extremely positive experience as a loyal customer of the HP brand!

I recently bought an HP wireless keyboard and mouse model on the website but unfortunately, I encountered a problem with the keyboard.

Seeking a quick and efficient solution, I contacted HP's customer service and had the opportunity to communicate with Mr. Steven Jouye.

His professionalism and responsiveness were exemplary, and I would like to emphasize the excellence of his help and the information he provided. 💪

Thanks to HP's customer service, I received a brand new keyboard!

Moreover, due to the unavailability of the desired model in stock, I had the privilege of receiving a higher-end model, equipped with advanced features and exceptional build quality!!!

This attention demonstrates HP's commitment to customer satisfaction. 👍👍👍

I would like to express my deepest gratitude to the HP team for their impeccable customer service and their commitment to exceeding their customers expectations. 🙏

This experience not only encourages me to continue shopping with the HP brand but also to warmly recommend it to my acquaintances and anyone looking for high-quality products accompanied by outstanding customer service. 🍀

In short, I am convinced that choosing HP means choosing excellence, both in terms of products and after-sales service.

I am confident that anyone who has had a similar experience to mine will undoubtedly become a loyal customer of the brand 😃

Good customer service, fast delivery, cheapest goods. Couldnt find my TV cheaper at any other place in Europe at the time.

I applied for a refund and I received no reply from Art& Craft regarding the stage of my refund.

Tldr: Super reactive and helpful.
I received an email from them the morning of the day after i bought an article online saying that they took care of sending the package. I was supposed to get news from the delivery service the same day. Still no answers two days after. I contacted Art & Craft around 4pm and I got an answer at 5pm saying that they contacted the delivery service to make my package a priority (clearly, something happened on the delivery service side). My package was on its way the day after.

Very fast support. I had a question about the delayed delivery. Got an answer within an hour and problem was solved.

Communication was good. However delivery date promised on the website is not reliable.

I purchased a fridge on Friday just before 21:00, website indicated it would be delivered next day if bought before 21:00

However, I was given delivery date of Sunday which didn't happen either. Eventually I received on Tuesday. Delay is understandable as fridge is a large item, but more accurate information would be better for customers rather than being too ambitious and end up misleading customers.

Response from email communication was quick though and price was good.

Overall, satisfied with just little disappointment with delays.

I have placed an order with art & craft website today, did a payment successfully. However the site don’t show anything in my orders.

Purchased by amazon. Offer a tablet with the purchase of a soundbar. Advertised but not shipped. They say it was a mistake by Amazon. Amazon says it has no responsibility and that sellers are responsible for such advertising. I was tricked.
I truly believe it was a distraction, and that it was just an unfortunate mistake.
Delivery was fast, good price. Fast and friendly customer support.
I'm not saying I won't buy from this store again directly or via amazon, but of course I'll ask about the promotions first.

Price and website ok.

Suggested additional products to go with main product are not verified to match.
Eg notebook protective sleeve too large.

The items bought together were split in two shipments one of which did not carry my name... was only accidentally recovered. In particular the label syntax was different for both shipments.
Good one = (ok company name ok person name bringme box ok street address) Bad one = (incomplete company name no person name ok street address)

Photo de l'article incorrecte ainsi que sa description. Pied commandé pour écran incurvé 42 pouces et j'ai reçu un pied moniteur pour écran plat 32 pouces.

Summary: unreliable and could not care less about service. Situation: package was not delivered, they confirmed it was a logistical issue. That happens and is usually easily fixed. Not with Art & Craft. Spent a month trying to keep communication open with their customer service, but to no avail. Customer service associates were not at all interested in resolving the situation, sparsely replied to e-mails, remained passive, and did not express once they felt sorry about the situation. Be warned.

Fast delivery, fast response, 100% correct description of product and promos . Fantastic! Thank you.

They are a great company, good service and good prices.

Next day delivery
Perfect price
Recommend this eshop

They did not have stock of the item, and still sent a fake tracking information (which of course got nowhere). They acknowledged to the practice themselves, which is absolutely crazy.

Avoid.

--- EDIT:
I had also purchased the item directly through their website, and after one week of the item not being sent, enquired about the order and received the same justification that I received when ordering through bol.com : a lot of people had supposedly placed an order on the exact same item right before I did, making them unable to fulfil my order.

Receiving the exact same excuse at two weeks interval on two different platforms made me wonder whether they ever had any stock of the item at all, and might just be pocketing the cash until the dispute completes.

It might just be pure bad luck, but this sounds a bit dubious -- and the practice of signalling to the platform bol.com that the shipment has been made when no such thing occurred is a bit shady at best.

Hello, I’ve ordered Sodastream Terra on June 22nd but I haven’t received it (it had to come the next day). The support team answered me after 3 days and then silence again. Its been more than a week and they haven't done anything to solve my case. So I payed nearly 100 EURO not to have my order and not to see my money back. They're thieves do not buy anything there.