Art & Craft Reviews 

Ordered a Samsung 65Q70A .. The feet do not fit the TV!!!

Top!top!top!

Great service, swift shipping.
I recomment.

I bought JBL earbuds via bol_com from them.
Now I have sent it to their store for repair service under warranty. They informed me that this model is no longer available in stock and no longer supplied by the manufacturer. They offered me ONLY a voucher code in their webshop.

Very nicely packed and quickly delivered!!

Perfect service en snelle levering.
Top !!!

Update: I had an issue with my order but Art and Craft customer service were very responsive and helpful. They resolved it quickly and satisfactorily and I have amended my rating.

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Ordered a washing machine through Bol.com, where it said the machine would be delivered for free up to the 3rd floor. When it arrived, the delivery guys refused to bring it upstairs because I didn't order a 'full service'. There was no indication that this was necessary or how to do it anywhere in the process of buying or any of the emails I received afterwards. Now I have a washing machine on the ground floor that I can't use and can't bring up the stairs myself.

Diverse high end audio producten gekocht.
Van Teac cassette speler tot Audiolab DAC.
Altijd alles perfect geleverd en afrekenen via klarna top.

Perfect dank u

Ordered on Saturday afternoon, received the order on Monday morning. From registration, ordering and receiving confirmation and status updates, everything went very smooth. Quite impressed by the journey. Thanks

It was very accessible and easy to follow-up.

I wrote 3 emails and still got no answer! I have paid but they don't have stock and don't know when to send the product to me. I have to cancel my order, still waiting for their reply.

You promised to deliver next day but you failed to do. It’s your responsibility to do your promise. You should have made good choices to your delivery agents and to confirm with them that they will do their work correctly, but you failed to do. Your delivery agent did not deliver on the next day.

A sad experience. On January 7 I ordered a Sony 70-200mm lens from Art & Craft paying 3000 euros for this item.Three days later I receive another lens from them, not the one I ordered, an older version of the lens, 500 euros cheaper.After many emails and phone calls, they delivered the wright product, without the invoice, even though I asked them to include it in the box. Their lack of professionalism, incompetence and negligence cost me a week's delay in purchasing the product and a lost half working day being forced to be home at the time the courier made the delivery, the courier company not having an office to go to pick up the package and deliver the wrong product shipped or not giving me the possibility to have the delivery after my working hours. Who paid the price for all this mess? Me as consumer who made the mistake of using their services.

I received a mail today to give a review about a product that I already should have received.
I ordered the product at 13 december 2021 (as a Christmas present) but still didn't received it on 3 January 2022.
When I ordered it there was a remark that I would receive the product next day.
After ordering, paying and mailing a few times I received a message that the delivery will take several weeks.
So I am still waiting on the delivery....

Update: received product at 12 januari 2022.

tried to buy a television on black friday. after 2 days they delivered only the wall mount but no television. the television was not in stock anymore and they canceld the order. i could buy the television for the full price if i wanted to. afther a call, and some messenges they said they where going to propose a alternative. they get back to their alternatives every time. we will never buy anything again at art & Craft. bad customerservice!

Had issue with a TV order via bol.com. Bol.com ignored/did very little - however seller resolved the issue within a few hours. Recommended.