Art & Soul Reviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the secure, careful packaging used for fragile items. Many people also highlight the wide selection of beautiful, high-quality handmade products and artwork available on the site. Shoppers consistently mention that the online ordering process is completely straightforward, seamless, and very easy to navigate. Consumers warmly appreciate the helpful communication, friendly staff members, and efficient handling of their purchases from start to finish. Buyers express great satisfaction and state that they would definitely recommend and purchase gifts from this business again.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the range of items and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the exceptional materials and... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Order

Users describe satisfaction with their order experiences, highlighting that the online ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely shop! We were buying online and were delighted with the range of arts and crafts to choose from. Lovely website and fast delivery of our chosen item, which was fragile but packed careful... See more

Company replied

Rated 5 out of 5 stars

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absol... See more

Company replied

Rated 5 out of 5 stars

This is the second year I've ordered vouchers for an elderly relative. I say this because I've made the same mistake twice and ordered a digital card which they can't use. It was all sorted for me wit... See more

Company replied

Rated 5 out of 5 stars

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for bot... See more

Company replied


Company details

  1. #55 of 372 best companies in Gift shop
  2. #5 of 25 best companies in Art Handcraft
  3. #5 of 16 best companies in Shopping outlet

Written by the company

Art & Soul offers a diverse range of Art & Photography, Gifts, Jewellery, Home Fragrance, Greeting Cards, Prints, Bath & Body, Homeware & Stationary for shoppers to buy. By providing permanent, shared retail spaces for artists & makers to display and sell their work in high street locations we provide a unique shopping experience for visitors to our stores in Leeds, Beverley & Hull, Yorkshire. Art & Soul is a growing community of over 300 resident artists and 20,000+ products where shoppers can find something very different to other high street locations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(420)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous handwash

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absolutely wonderful! Thank you Art & Soul.

8 September 2025
Unprompted review
Art & Soul logo

Reply from Art & Soul

Thank you for such a lovely review! We'll be sure to pass on the feedback to the maker of the handwashes, they will be so pleased to hear you love them. Thanks for choosing to shop with us, we hope we can accommodate you again!

Rated 5 out of 5 stars

Beautiful product

Beautiful product, fast delivery and safely packaged

30 August 2025
Art & Soul logo

Reply from Art & Soul

It's great to hear your order arrived safe and quickly. We're pleased to be able to provide you with great quality service alongside beautiful products! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great product and service

Great product and service

6 September 2025
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Reply from Art & Soul

Thank you for the 5 stars! We are so pleased we could provide you with a great product selection as well as excellent service.

Rated 5 out of 5 stars

Lovely products efficiently dispatched…

Lovely products efficiently dispatched thank you

3 September 2025
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Reply from Art & Soul

We are so happy to hear that you think our products and service are five stars! We are very grateful to stock so many beautiful handmade products from so many artists and small businesses. Thanks for leaving a review and we hope we can accommodate you again soon!

Rated 5 out of 5 stars

Beautiful selection of locally made…

Beautiful selection of locally made items to buy. Very easy to order online and delivery is quick. A couple of items I ordered were not in stock but I received an email from Art & Soul with alternative suggestions or the offer of a refund. I would definitely order online again.

30 August 2025
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Reply from Art & Soul

Thank you so much for your thoughtful review! We’re so glad you enjoyed the selection of locally made pieces and found ordering online nice and easy. We're grateful to stock so many lovely products from so many amazing artists and we’re happy our team could quickly help with alternatives. It’s wonderful to know you’d order from us again, we look forward to sending more beautiful things your way in the future!

Rated 5 out of 5 stars

I love my new tapes which arrived very…

I love my new tapes which arrived very quickly and have already started using them. The tapes are not only beautiful but very high quality. Thank you :)

28 August 2025
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Reply from Art & Soul

We're delighted to hear your tapes arrived quickly and that you’ve already started enjoying them! It makes us happy to know you find them both beautiful and high quality, we will be sure to pass on the lovely feedback to the artist. Wishing you lots of joy and inspiration in all the amazing projects you’ll create with them, thank you for the review!

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, very well packaged and as described.

27 August 2025
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Reply from Art & Soul

Thank you for taking the time to leave a great review! We're so pleased your order reached you quickly and safely, it means a lot to know it arrived just as you’d hoped. We truly appreciate your support and hope your purchase brings you lots of joy.

Rated 5 out of 5 stars

Swift delivery

17 August 2025
Art & Soul logo

Reply from Art & Soul

It's great to hear that you received your order safe and quickly, thank you for the review!

Rated 5 out of 5 stars

Great quality and super fast shipping!

Really lovely car accessory, and came super super fast!

14 August 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the kind words! It's fantastic to hear that you love the quality of your car accessory and that you received great service. We hope we can accommodate you again soon!

Rated 5 out of 5 stars

We have our 55th wedding anniversary…

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for both of us as he has always loved flowers.

13 August 2025
Art & Soul logo

Reply from Art & Soul

Thank you so much for sharing such a personal story with us, and congratulations on your 55th wedding anniversary, what a truly special milestone. We are so pleased that we could help you find a painting that will be cherished by the both of you.

Rated 5 out of 5 stars

Having now ordered twice from Art &…

Having now ordered twice from Art & Soul on line, I found the process straight forward. Delivery was very quick and efficient with items packed appropriately for glass items. Would definitely use again and recommend.

10 August 2025
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Reply from Art & Soul

Thank you so much for the lovely review and the repeat custom! We're so glad that your items arrived safe and sound and that you had a smooth, stress-free shopping experience. Thanks for the recommendation, we can't wait to see what you order next!

Rated 5 out of 5 stars

Excellent service from this shop

Excellent service from this shop, beautiful items and great choice. Fast delivery and really well wrapped.

7 August 2025
Art & Soul logo

Reply from Art & Soul

Thank you for your purchase! We're thrilled to hear that the quality of our service was excellent and the delivery was fast. We will be sure to pass on the lovely feedback to our team. We hope you shop again with us soon.

Rated 5 out of 5 stars

Always fantastic service and great gift…

Always fantastic service and great gift items to select from!

15 July 2025
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Reply from Art & Soul

Thank you for shopping with us! I'm so glad to hear that you have received fantastic service, we pride ourselves on having a wide range of great gifts for everyone and we're glad you agree. We hope to see you back soon.

Rated 5 out of 5 stars

Star service ✨

Quick delivery, beautifully packaged, perfect product. Thank you Art and Soul Team 😊

6 July 2025
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Reply from Art & Soul

Thank you for the 5-star review! We're so happy to hear that you found your perfect product with us and that you also loved the packaging. We hope to see you again soon!

Rated 5 out of 5 stars

Great to find some gem earrings that…

Great to find some gem earrings that match my massive pendant.
I always want to get things from the UK so very happy to find them not too far from me too.
A good price and packaged safely.
Happy to check that place again,for fab jewellery etc.

30 June 2025
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Reply from Art & Soul

We're thrilled you found the perfect gem earrings to match your pendant — that sounds like a stunning combo! It’s lovely to hear that shopping locally in the UK is important to you, we are very grateful we get to showcase the work of so many local artists and small businesses. Thank you for the wonderful review, we'd love to welcome you back anytime.

Rated 5 out of 5 stars

Art work - Beverley Pubs

I was born and raised in Beverley, but moved away 30 years ago for work. All my family still live in and around the town. The picture of Beverley pubs I purchased raised a smile as I reminisced about my youth ( only the corner house had a different name back then :( ) I love that I have an on line shop to go to now for cool artworks relating to my home town.
The quality of the paper used is excellent. Price was reasonable and delivery quick. I will absolutely use this retailer again.

25 June 2025
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Reply from Art & Soul

Thank you so much for your lovely review! It's great to hear that the Beverley pubs artwork brought back fond memories of your youth — we’re so glad it made you smile. It’s fantastic to know you’ve found a little piece of home through our collection. We will be sure to pass on your kind words about the quality of the artwork to the artist.

Rated 5 out of 5 stars

Lovely pictures

Lovely pictures, just as described, quick delivery.

12 June 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the 5 stars! It's great to hear that you are happy with the pictures you ordered, and that everything arrived just as described. We aim to deliver a smooth and satisfying experience.

Rated 5 out of 5 stars

Lovely colourful jewellery designs ..

Bought some lovely Sweet Tilda 'dangly' earrings from Hull city centre. Liked them so much looked online and found a good range of their jewellery. Ordered 2 more pairs of earrings which arrived very quickly. Beautiful colourful designs and the longer lengths that I love. Packaged well with little gift bags and info cards. Very impressed with the jewellery and service..

14 June 2025
Art & Soul logo

Reply from Art & Soul

Thank you so much for your wonderful review.
We're delighted that the Sweet Tilda earrings caught your eye and even more so that you discovered our wider collection online. It's lovely to hear you're enjoying the bold colours and longer styles. We’re also pleased the packaging and service met your expectations. Thank you again for your support — it means a great deal.

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