Artemis Muse Reviews 32

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The kimonos were shipped very quickly and I was thrilled with my order. The colors and the embroidery are simply wonderful. But now my girlfriend is very sad because unfortunately my kimonos don't f... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and beautiful products. I ordered two kimonos both perfect. The free scarf was also extremely welcome and lovely. I will be wearing them all frequently and obviously will be ordering mo... See more

Rated 3 out of 5 stars

One item was missing, it was replaced but arrived to late. The bag was lovely but the recipient (it was a gift), felt it was too big for her. Both items have been returned, Royal Mail will probably t... See more

Rated 5 out of 5 stars

Beautiful long kimono Really happy with the high quality fabric. Very substantial because it’s lined. Has a very luxurious feel. Also happy with the price.

Company replied

Company details

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London based artisanal accessories brand, specialising in kimonos


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4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 3 out of 5 stars

Customer Service was good

One item was missing, it was replaced but arrived to late. The bag was lovely but the recipient (it was a gift), felt it was too big for her.
Both items have been returned, Royal Mail will probably take an age to deliver back!

23 April 2026
Rated 5 out of 5 stars

First class service

First class service

15 December 2025
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Reply from Artemis Muse

Thank you so much for taking the time to write a review -it means a lot to us as a small business!

Rated 5 out of 5 stars

Beautiful handbag

Beautiful handbag, exactly as advertised, well made

9 December 2025
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Reply from Artemis Muse

That is wonderful to hear! Thanks for taking the time to review us, we appreciate it.

Rated 5 out of 5 stars

Fantastic kimonos

The kimonos were shipped very quickly and I was thrilled with my order.
The colors and the embroidery are simply wonderful.
But now my girlfriend is very sad because unfortunately my kimonos don't fit her; she would be very happy if you perhaps offered larger sizes, maybe up to size 24.

3 November 2025
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Reply from Artemis Muse

That is such a lovely message and review. Thanks so much for taking the time to leave it. I am sure in the next few seasons we will look to expand our sizing. We are a small brand so it's step by step with growing.

Rated 5 out of 5 stars

Beautiful Kimono

Easy ordering, good communication on progress of order and prompt delivery.
Delighted with my kimono, good quality, design and exactly as described when ordering. Well done!

3 November 2025
Rated 5 out of 5 stars

Beautiful kimono and the black…

Beautiful kimono and the black butterfly’s against the red is stunning.

29 September 2025
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Reply from Artemis Muse

Thanks so much for your kind review, we're so pleased that you love the colour palette of this kimono and hope you enjoy wearing it.

Rated 5 out of 5 stars

Amazing 🤩✨can’t wait to wear it!

Very nice kimono and amazing embroidery, it’s a really different and beautiful style, something unique! Can’t wait to wear it!

9 September 2025
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Reply from Artemis Muse

So pleased to hear you like it! Thanks for the positive review!

Rated 5 out of 5 stars

Very luxurious kimono

Beautiful long kimono Really happy with the high quality fabric. Very substantial because it’s lined. Has a very luxurious feel. Also happy with the price.

21 August 2025
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Reply from Artemis Muse

I am thrilled to read your positive review!
Thanks,
Emma

Rated 5 out of 5 stars

Great design and fabric

Great design , fabric really good quality and received quickly from order time

Love the embroidery on the kimono !!!!

Would definitely recommend

26 August 2025
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Reply from Artemis Muse

Thanks so much for taking the time to leave this positive review. It is very appreciated.

Rated 5 out of 5 stars

An ethical and beautiful item

A really beautiful, ethically made bag. Prompt delivery. I am thrilled.

15 August 2025
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Reply from Artemis Muse

Hi Rosie,
I am so pleased to hear you love your bag! Thanks for taking the time to leave a review.
Warm regards,
Emma

Rated 3 out of 5 stars

Delayed

I ordered a bag for an event paid for 48h tracking, parcel was delayed. I had to chase and ask why it hadn't arrived although customer service was good overall experience was disappointing parcel will now had to be returned and event has been and gone

19 August 2025
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Reply from Artemis Muse

I am sorry to hear that Royal Mail didn't deliver in the time frame they are supposed to. I understand your frustration. I am pleased to hear we handled the follow up well and I hope next time you shop with us that Royal Mail don't let us down.
Thanks for the feedback
Emma

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