Artforma Reviews 357

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

After almost 3k spent we originally loved our purchase. 6 months later the LED strip inside fell out of the original placing making it visible through the glasss. I contacted customer support and di... See more

Rated 2 out of 5 stars

Very low quality mirror for the price paid. Resembles a school design/tech project. Plastic electrical trunking stuck to the back to give it the raised profile. Poorly designed hanging method puts add... See more

Rated 4 out of 5 stars

Artforma did correct job , first mirror delivery by DHL never arrived, even no info on request with tracking number , probably stolen Artforma acted correctly and send new mirror with UPS who a... See more

Rated 5 out of 5 stars

Ordered Mirror on Nov 28th Order Confirmed Nov 29th Notified order shipped Dec 9th from Poland Arrived Columbus Ohio USA Dec 13th before noon...WOW!!!! Won't be installed until mid Fe... See more

Company details

  1. Mirror shop
  2. Cabinet Shop

Written by the company

Brand Artforma, is the leading manufacturer of LED illuminated bathroom mirrors. Constantly developing production process along with vast experience in the market guarantee high-end quality products with unlimited potential of modification to customer’s needs.


Contact info

3.1

Average

TrustScore 3 out of 5

357 reviews

5-star
4-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Mirror doesn’t connect to remote or to wifi.

The google chrome mirror screen is unable to pair with the remote and unable to connect to WiFi. I’ve spent over a year trying to connect it, and all the customer service does at artforma is tell me the same misinformation over and over. It doesn’t work, but they don’t seem to care. I’ve given them ample opportunity to help me connect the screen, but customer service simply does not care to help you.

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Great

The mirror is amazing, very good designed and worked out 👍, it was here very quickly and the packaging was save and well. We definitely recommend artforma and would order again anytime.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great

Nice mirror
My wife loves the extra light for makeup
Wish it was a bit easier to hang, maybe a couple different options for hanging
But other than that it’s awesome

8 December 2024
Rated 1 out of 5 stars

Crap right out of the box

I wouldn’t buy Artforma mirrors if I were you.

I ordered one, then had to put my bathroom project on hold. When I got around to finishing it I put in the mirror.

I was disappointed when the small tv in the mirror had white light bleeding in from the right side. This was just 30 minutes or so of turning it on.

You can take your chances or waste $1,300 on this. I will be looking to just throw it in the trash as the warranty period is over.

18 December 2024
Unprompted review
Artforma logo

Reply from Artforma

Good morning,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with the situation.

We understand your frustration with the mirror and the fact that it malfunctioned after the warranty period. As a gesture of goodwill, we offered you a discount on the purchase of a new mirror. We understand that this may not be the resolution you were hoping for, but we hope you will appreciate our effort to find a solution that is satisfactory for you.

Kind regards,
Olga Tomys
ARTFORMA

Rated 5 out of 5 stars

Beautiful back lit mirror

Beautiful back lit mirror that really enhance my space , Great speedy service and well packaged for delivery. Good quality product, I’m very happy with it. I’ve had previous with another Illuminated mirror company who weren’t so good to deal with so this was a very pleasant experience. Happy to recommend.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Mirror is damaged and claim filed but…

Mirror is damaged and claim filed but not resolved....still pending. Have not been able to get the systems on the mirror to work yet and having difficulty locating a customer service rep to talk with.

30 October 2024
Artforma logo

Reply from Artforma

Good morning,

After reviewing the situation, we can see that our customer service team is handling your complaint and remains in ongoing email contact with you to find a mutual solution. We are currently waiting for your response.

We hope to resolve the reported issue as quickly and effectively as possible.

Kind regards,
Martyna Ruta
ARTFORMA

Rated 1 out of 5 stars

Terrible company

Terrible company to deal with… I bought a oval mirror to hang horizontally but the hooks only allow it to hang vertically… I asked if they would send new hooks and they said I need to pay for them and I automatically lose my warranty… this is ludicrous and no returns are allowed which was not mentioned when I placed the order… also for the price the mirror is not even that nice, bang average… avoid

18 October 2024
Unprompted review
Artforma logo

Reply from Artforma

Dear Lisa,

Thank you for sharing your feedback. We're truly sorry to hear about your disappointment.

Regarding the hanging issue, we do offer the option to mount our oval mirrors both vertically and horizontally, but it's important to specify your preferred orientation when placing the order. We would be happy to assist with additional hooks for horizontal mounting, but please understand that installation adjustments made after delivery can indeed impact the warranty, as specified in our terms.

In relation to returns, all the details about our return policy are available on our website, and we’re sorry if this wasn’t clear during your order process.

We appreciate your feedback and will continue to work on improving our customer service and products.

Kind regards,
ARTFORMA Team

Rated 5 out of 5 stars

Super Nice Mirror Experience

I am completely satisfied with my new custom-made mirror. It fits perfectly in the spot I needed it for.

The product offers a wide range of configuration options, and the mirror itself is spotless and of extremely high quality. The packaging was very well-protected, and the production and delivery were impressively fast.

I contacted customer support several times via WhatsApp. The responses were incredibly helpful and very friendly.

Just keep in mind the return policy and be sure about the size and the configuration. It is a custom made product. Just for you!

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Refundable

I get that mirrors are nonrefundable, but this is a terrible business strategy. I ordered the wrong size, and that's on me, but to not accept an unopened return for a $1,000 mirror to swap for another size is a terrible thing to do to your customers

28 August 2024
Artforma logo

Reply from Artforma

Dear Brandon,

Thank you for sharing your feedback, and we sincerely apologize for any frustration caused. We understand that ordering the wrong size can be disappointing, and we genuinely regret that we were unable to accommodate a return in this case.

As our mirrors are custom-made to order based on the specifications provided, we are unable to accept returns once production has started, even if the item remains unopened. This policy helps ensure the quality and uniqueness of each product, but we understand how it can feel limiting in situations like this.

We truly value your business and appreciate your understanding. Should you have any further questions or need assistance with anything else, please don’t hesitate to reach out.

Kind regards,
TEAM ARTFORMA

Rated 1 out of 5 stars

Cheap looking, barely lights up, no returns

Absolute scam! I bought one of their battery operated LED mirrors which states on their product page you could use the light to shave or apply makeup. The light is so dim it's barely ambient and the quality of the mirror is atrocious. For £135 I didn't expect the mirror to look like the clearance section of a pound store. They claim the mirror is custom made to order even though no customisation was made and it's a standard product in their range that they are presumably drop shipping. As such they do not accept any returns. Now I'm stuck with a hideous mirror that doesn't work as advertised and I'm £135 out of pocket.

16 September 2024
Unprompted review
Artforma logo

Reply from Artforma

Dear Alison,
Thank you for sharing your feedback, and we are truly sorry to hear that our product did not meet your expectations. We strive to ensure all our mirrors meet high-quality standards, and it's disappointing to hear that you are unsatisfied with your purchase.
Our battery-operated mirrors are designed to provide ambient lighting, and we apologize if this wasn't clear on the product page. However, we understand that expectations can vary, and we regret that the brightness did not meet your needs for tasks such as shaving or makeup application.
Regarding returns, we do make our mirrors to order, and as a result, they are considered custom products, which is why we are unable to accept returns. However, this information is visible while you made an order on our website.
We greatly value your input and appreciate the opportunity to address these concerns.
Kind regards,
ARTFORMA TEAM

Rated 1 out of 5 stars

Deceptively low quality / replacement needed after 2.5 years

Deceptively low quality. Stay away! Our very expensive mirror started rusting after 2.5 years, conveniently out of their 2 year warranty. They offered me 10% off a replacement purchase (5% is offered on the website anyways). This is complete robbery - they sell low quality products and are happy to charge a premium for it. Imagine having to replace your mirror every two years? STAY WELL AWAY OF THIS COMPANY!

13 September 2024
Unprompted review
Artforma logo

Reply from Artforma

Good morning,

We would very much like to look into this matter, but we currently have no record of your order in our system. Please provide us with additional information to help us identify your order.

Kind regards,

ARTFORMA TEAM

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