Artforma Reviews 

263
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

The mirror's design is nice, but the functionality falls short of expectations. It doesn’t work as I had hoped, and getting support from Poland HQ has been frustrating - responses take several days.... See more

Rated 4 out of 5 stars

The logistic company delivered the box broken,with one corner visible strong damaged.They were in late,also.Bad logistic company. But.....Artforma has an very smart system for packing,is amazing p... See more

Rated 4 out of 5 stars

Poor communication over delivery. We weren’t sure about one parcel was lost or delayed. The traking notification was about 1 parcel instead of 3, so it wasn’t useful. The email response to our qu... See more

Company replied

Rated 3 out of 5 stars

The mirror was badly damaged. The phone numbers don't work. Barely got a response by mail, but nothing conclusive. Bad experience overall, and still don't have a resolution to my problem, hope I don... See more

Company replied

Company details

  1. Mirror shop
  2. Bathroom Renovator

Information provided by various external sources

Societatea Foram, cunoscută sub brand -ul Artforma, este un producător de frunte de oglinzi cu iluminare LED în Europa. Imbunătățim în mod constant procesul producției și mulți ani de experiență în industrie sunt garanția produsului de cea mai bună calitate, cu posibilități de modificare practic nelimitate.


Contact info

3.3

Average

TrustScore 3.5 out of 5

263 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(263)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

Bad experience

3 labels sticked on the front of mirror, directly on the glass. Not acceptable.

1 June 2022
Artforma logo

Reply from Artforma

Good morning,
Please, take our sincerely apology for that unpleasant situation.
We sent you an email with more details. Can you please check it out?
Best Regards.
Artforma

Rated 4 out of 5 stars

UPS delivery major problem

I have yet to install the mirror but there was a whole ORDEAL with UPS, one of the most unprofessional delivery companies ever. First of all, their policies do not require the drivers to notify you that they have a package, note that on their website, when tracking the package, it was not showing as out for delivery, so I had no way of knowing that it was going to arrive that day. When I called UPS and complained that I specifically asked on your website to be notified 1 hour in advance of the delivery so I could get home, they said it was Artforma's fault for not selecting an option which allows sending SMS/emails regarding package delivery and that either way they don't notify people one hour in advance. It took 3 days and about 8 calls for the package to finally be delivered. You must change to a different delivery company because there is absolutely no way that I will ever deal with UPS again.

13 May 2022
Rated 3 out of 5 stars

I really like the look of the mirror

I really like the look of the mirror, but am disappointed that I can't see the time when the mirror light is on. I also would love to know when the defrost is turned on - I am not sure if I have turned it on or if I need to hit the button again. I am really hoping that there is a solution for the clock because otherwise really what is the point of getting the clock in the mirror?

26 April 2022
Unprompted review
Artforma logo

Reply from Artforma

Good morning.
Would you be so kind and tell us how did you connect this item to the power supply? Did you use a switch on the wall instead on the mirror? When you use the switch on the wall instead the one mounted in your mirror, then you cut the power from the mirror and that is why the clock does not work. Would you be so kind and response to our message on email? We sent you more details.
Best Regards.
Artforma

Rated 3 out of 5 stars

The mirror is of medium quality but not great

The mirror is of medium quality but not great, the price should be a little lower.
Customer care services could improve comunication, at least in Romania.

23 April 2022
Artforma logo

Reply from Artforma

Good morning,
Please, take our apology but would you be so kind and tell us more?
We sent you an email with more details. Would you be so kind and check it out?
Best Regards.
Artforma

Rated 5 out of 5 stars

Satisfied with the choice I've made

I ordered 2 mirrors from this seller. The first arrived harder, with delays probably due to the winter holidays. The second came promptly (five days for international shipping).
Artforma products are well built and finished, it remains to be seen how they will behave over time.

22 February 2022
Rated 1 out of 5 stars

The entire entire mirror is built from…

The entire entire mirror is built from materials poor qualitative, including the power on/ Off Button and the difusor.

I have to touch many times to can power on the light.

18 February 2022
Artforma logo

Reply from Artforma

Good morning,
we're very sorry to hear that. We haven't received any messages from you that you have problems with our product. Please contact us and report a complaint so we can help you.
Kind regards,
ARTFORMA

Rated 5 out of 5 stars

Very nice mirrors

Very nice mirrors, good quality and looking really nice on walls. Unfortunately, the shipping lasted really long...all in all we are happy with our order and recomend the brand.

14 January 2022
Rated 3 out of 5 stars

I can not modify The clock

I can not modify The clock, IT is 2 hours behind my Time, în România, i expect some explicațion, and The mirror, The glue on The part behind The mirror, în some places IT is very visible în front!

10 January 2022
Artforma logo

Reply from Artforma

Good morning,
Please, take our sincerely apology for that unpleasant situation.
Have you seen our email? We sent you the link for the manual and tips how to clean this mirror.
Can you please check it out?
Your satisfaction is very important for us and we would like to help you.
Best Regards.
Artforma

Rated 4 out of 5 stars

Poor communication over delivery

Poor communication over delivery.
We weren’t sure about one parcel was lost or delayed. The traking notification was about 1 parcel instead of 3, so it wasn’t useful.
The email response to our question was in 3 days😌
The courier called us when he was in the front of the house, no sms, no prior phone.

17 December 2021
Artforma logo

Reply from Artforma

Good morning,
We are really sorry for that unpleasant situation.
It should have happened.
Of course, we will report about it to the shipping company to explain it.
Best Regards.
Artforma

Rated 5 out of 5 stars

Great purchase

Easy to order but also very customizable, arrived safe and very carefully packed, looks exacly the way the pictures show, easy to install and a pleasure to use.

7 December 2021

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