Artgrid Reviews 

DO NOT TRY THIS WEBSITE UNLESS YOU ARE WILLING TO LIGHT $360 ON FIRE BECAUSE YOU CAN'T TRY IT OUT FOR 14 DAYS TO SEE HOW WELL THE DOWNLOADS LOOK IN 4K, YOU CAN ONLY LOOK AT CLIPS FOR 14 DAYS...WHICH YOU CAN DO REGARDLESS OF THE SUBSCRIPTION. SO SCAMMY!
Some of the downloads never even came through to my email either and I had to download several times. I will not stop until I get my money back because this is ridiculous. I've contacted my bank Goldman Sachs an hopefully they can get the money returned to me.

Basically I tried for a year, went through the song and dance of having to try and cancel my subscription through their support. Because I just needed it for a few months. They confirmed it was cancelled. Because you can't do it online. They still billed me this year and then didn't answer any of my emails. It's currently in a charge back with my bank to try and get my money back.

Footage looks good, but it's a small library. Biggest complaint is how hard it is to cancel. You can't do it yourself. You have to deal with customer service which to me means, they are intentionally trying to make it difficult to get your money. Super scammy vibes.

Good Quality Clips - Terrible User Interface

The user interface is the most painful thing I've ever experienced. It takes over 60 seconds and three different pages to download each individual clip!

The footage is great, but the platform itself is terrible.

Also, their other platform Artlist is a giant collection of the worst, most unusable music I've ever heard.

They will never be as a good as storyblocks, where you can download each clip in one click.

This company makes you sign up to a yearly subscription and then they don't send you reminders about renewals and they don't even give you the option to cancel the subscription!

The only way to cancel the subscription is to email them directly and ask for it, and if you forget to do it (very easily done), you only have 14 days to let them know via email otherwise you're stuffed.

I ended up paying one extra year accidentally with this company and had to go through the hassle of exchanging emails with them in order to cancel my subscription instead of simply clicking a button like in every other site.

It's a real shame this company engages in this kind of dishonest behavior as their footage is actually really nice, however I given their shady tactics, I'd strong suggest staying away from them and also all other products from their parent company for that matter.

Lost our royalties to Artlist. We paid over $600 in licensing fees. We created audio and visual products, paid for the licenses, only to receive a copyright strike from Artlist. We provided our licenses and they never responded to us. They stole our royalties and never cancelled our business subscription. We had to report them for Fraud to our bank. Horrible, deceptive company. I hope they get a class action lawsuit against them.

Support takes 2-3 weeks to reply. Cancelation is almost impossible. After I finally managed to cancel, the subscription was renewed anyways. I don't recommend using this service if you can even call it "service"!

Cancelling your subscription is not easy. If you didn't sign up with PayPal, you have to contact the support. Good luck with that.

I've contacted the support 11 days ago. No answer yet. Today, I've contacted them for the third time, and the automatic response included: "It could take up to 3 business days for us to reply."

Worst customer service ever.

I am very disappointed with the management of MotionArray. They change the payment rules without caring what their contributors think. I will stop uploading new content. And if nothing changes I will delete my portfolio Thank you so much.

Money over ethics and people. 'Artlist Ltd' purchased Motions Array and has reduced artist pay by up to 75%. Money Money Money, but only for Artlist Ltd.

Outrageous! Artlist management has ripped off Motion Array contributors in two large sweeps. Introduced new scheme that would halve contributors income and maximize Artlist's profits. Congratulations for being the most hated company in 2022.

Ruined MA by stealing money from authors good job

We have been able to upgrade the level of our content massively by using the services. Also we experienced first hand great handling of our support requests. Great value for money!

BOTTOMFEEDERS DOES NOT EVEN OFFER A 'CANCEL SUBSCRIPTION' ON THEIR WEBSITE YOU HAVE TO E-MAIL THEM TO CANCEL THE SUBSCRIPTION AND THEY DON'T EVEN ANSWER

The music/ footage artlist and also artgrid provides is wonderful, beautiful and an excellent way of improving one's videos... BUT I just have leave 3 stars because the interface is HORRIBLE!!!! Yeah that's right it's the most annoying thing ever... the interface is just made to look beautiful but it's absolutely unpractical. There are also a s*** ton of JS Scripts being loaded, everything has to be animated, you can't really work with tabs or baths download videos and then there the shopping cart... I mean, WHY??? what's the point of that? Shutterstock or iStock have a really simple, not the best looking, but practical interface... the interface should be built to support the search for music and make it easy and fast and not a pain in the ass!

As a designer for a small company, saw this ad on a video and thought it would be another great free stock photo site like Pexels, however these images are NOT free at all. It functions almost exactly like Alamy: you have to pay for everything. Which I'm fine with as a rule, people have every right to charge for their images. But it's deceiving to advertise a site as free when it isn't. There are other sites out there with amazing stock images that are actually free (no cost & no attribution req), so I encourage people to look into those instead. Only gave 2 stars cuz the images are very nice quality. Could be good for much larger companies who have the money to spend.

Fake landing telling me that everything is free while it's not.

Ad was super cool. They claimed it was free however that is incorrect. I made an account and tried to download a cool photo that didn't download.

Sad

Cancellation is very hard. Bad service