Artisan Deli Market Reviews 

1,435
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the company for its excellent product selection, offering a wide range of high-quality items that allow for personalized gift choices. Customers find the ordering process straightforward and easy, often highlighting the helpful and proactive customer service which ensures a smooth experience. Many people appreciate the reliable and timely delivery, with frequent updates and careful packaging ensuring gifts arrive as expected and beautifully presented. However, some customers also noted issues with delivery, specifically experiencing delays where orders arrived later than the selected date, which was particularly problematic for perishable items or time-sensitive gifts.

What people talk about most

Product

Clients share positive opinions on product, highlighting the excellent selection and quality of items... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that their orders arrived on... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products and... See more

Service

Customers consistently note positive experiences with service, describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

I really enjoyed choosing the gifts for my hamper to make it special and individual and the choice of items was excellent: Ordering and sorting delivery dates was very easy and I was kept informe... See more


Company details

  1. #123 of 371 best companies in Gift shop
  2. #23 of 71 best companies in Corporate gift supplier
  3. #4 of 11 best companies in Food, Beverages & Tobacco
  4. #12 of 59 best companies in Food products supplier
  5. #4 of 18 best companies in Gift basket shop

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,435)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and good service

I sent the hamper as a gift and I believe it was well received. It arrived exactly when expected, the product range was great, and much more resonantly priced than other pre-made hampers I’ve looked at. I also somehow missed putting a message in the card, and someone reached out to me to ask if I’d like to add a message the next morning, resolving it with no delays to the delivery! Very grateful for that.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class….

Create your own Hamper, pick exactly what you like. Good selection, reasonable price, attractively packaged. Delivered swiftly, securely, and excellent communication. First Class.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing personalised hampers

I’ve used Artisan Deli several times now and have always been offered fantastic products that are beautifully packaged with timely delivery - I especially like the way the website splits the products into different categories (savoury, sweet, drinks etc) so your hamper can always be personalised to your own needs - would fully recommend!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

A Pic-N-Mix Hamper of Quality!

Using Artisan Deli Market is a bit like the pic-n-mix sweet counters where you could choose all your favourites, rather than having someone else make the selection. Just like the sweets, it can easily go over budget because the range and quality of the items on offer is so good! However, the growing price of your selection is clear from the start, including the inevitable cost of the hamper itself, which is often hidden with other suppliers. This was backed by excellent customer service. The hamper was a gift and the recipients said "it looks amazing" and that it was "packed full of treats, wine, snacks and ingredients - such a great selection of things to enjoy, use and well…enjoy some more!"

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Realised as soon as I had placed the order I had put the billing address as the delivery address! Reached out via email and got a reply the next day saying this could be changed right away no hassle! Great customer service and the hamper was brilliant!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I inadvertently had to correct an address and they promptly answered my email, corrected the error I had made for me, kept me informed throughout the entire delivery service and delivered an extremely high quality product. I was informed by the delivery service when my gift was picked up, where it was in the delivery process and when it was delivered. The recipient loved the gift and there were so many high quality items to choose from that anyone and everyone would truly enjoy a gift from this shop!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully presented gift box

Beautifully presented gift box. It was a great surprise for a foodie friend going through surgery recovery, definitely made their day! Very happy with final product and delivery, DHL service was excellent! Thank you!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I loved the option of creating a custom hamper. The recipient was very happy with it. I contacted customer care with a query about delivery times and they were very responsive and helpful.

27 May 2025
Unprompted review

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