Artisan Deli Market Reviews 

1,428
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the extensive selection of high-quality products, allowing for personalized hampers that recipients truly appreciate. The ordering process is consistently described as easy and efficient, with many people highlighting the flexibility to customize gifts. Reviewers also praise the excellent communication regarding order progress and the reliable, on-time delivery service, often noting careful packaging. The overall service is highly regarded, with many expressing satisfaction and a strong intent to order again. However, some customers also noted concerns regarding delivery, with several experiencing delays where perishable items spoiled or gifts arrived damaged. Others reported instances of packages being left in an insecure location, leading to loss, or deliveries occurring on the wrong date, either too early or too late for the intended recipient.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and variety of items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and... See more

Order

Users describe positive interactions with order, highlighting the ease and accessibility of the ordering... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a build your own box as a gift for my Auntie. She was greatly impressed with the product, and I was of the selection. All communication was great I knew exactly when it had been prepared a... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more


Company details

  1. #124 of 375 best companies in Gift shop
  2. #23 of 69 best companies in Corporate gift supplier
  3. #4 of 12 best companies in Food, Beverages & Tobacco
  4. #12 of 59 best companies in Food products supplier
  5. #4 of 17 best companies in Gift basket shop

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,428)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent 😀

Able to customise what you wanted in the hamper and was delivered when they said it would be with proof of delivery. Excellent service and would use them again !

11 December 2025
Unprompted review
Rated 5 out of 5 stars

They were thrilled with this hamper

This was a Christmas gift for my elderly Aunt and Uncle and I know it arrived safely, tracking was excellent and really helpful. I know they were both thrilled with it and quickly stored the fresh food in the fridge. This is my third year of ordering from this company and I made an error this time but it was swiftly rectified by the customer services team.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Simple order process

Simple order process, and great selection of products. I had to order for family with specific dietary requirements, and the process couldn’t have been more pleasurable.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful hamper

Ease of order, ease and response time of the support team when I added an incorrect address. Variety and quality of product

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good products, but delivered a day early (the recipient works M-Fri) so I requested a Saturday delivery. Fortunately the box arrived quite late on Friday afternoon (DHL) and the recipient was home. They were delighted with the contents, so I am pleased. Thank you for your overall service.

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Middling product and a bad checkout experience

If you're planning to order from these people be EXTRA careful with your delivery options around Christmas! I placed an order for delivery on December 23rd but because their checkout defaults to the faster delivery date it was delivered at the beginning of December.

I contacted customer service to ask why, and was given a stroppy response that they "had told me twice" that the delivery would be quicker than I wanted. It turned out that during checkout you have to specifically select the more expensive option to choose a set date rather than accepting the default option which will overwrite whatever date you chose.

Sloppy website aside, the product isn't special. Most of the goods in it can be found at Waitrose, M&S or the Selfridge's food hall - there's nothing particularly artisan here. It's handy for branding options and for putting a number of different products in one hamper without having to shop around but this experience will absolutely be my last.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect present

Lovely products and great for a gift to say Thank You.
This is my 6th order with Artisan Deli Market and I will be back!!
Very easy to order on-line, delivery arrived in good time.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

This company offered a range of…

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted with Artisan Deli.
The company was also very prompt in fixing an address error which I greatly appreciated.
Communication was very good.
I was kept informed about the progress of the hamper and it was delivered as requested.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My Go To gift now...

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister's family one last year which was very well received

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look