Artisan Deli Market Reviews 

1,433
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the company for its excellent product selection, offering a wide range of high-quality items that allow for personalized gift choices. Customers find the ordering process straightforward and easy, often highlighting the helpful and proactive customer service which ensures a smooth experience. Many people appreciate the reliable and timely delivery, with frequent updates and careful packaging ensuring gifts arrive as expected and beautifully presented. However, some customers also noted issues with delivery, specifically experiencing delays where orders arrived later than the selected date, which was particularly problematic for perishable items or time-sensitive gifts.

What people talk about most

Product

Clients share positive opinions on product, highlighting the excellent selection and quality of items... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that their orders arrived on... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products and... See more

Service

Customers consistently note positive experiences with service, describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

I really enjoyed choosing the gifts for my hamper to make it special and individual and the choice of items was excellent: Ordering and sorting delivery dates was very easy and I was kept informe... See more


Company details

  1. #123 of 374 best companies in Gift shop
  2. #23 of 69 best companies in Corporate gift supplier
  3. #4 of 12 best companies in Food, Beverages & Tobacco
  4. #12 of 59 best companies in Food products supplier
  5. #4 of 17 best companies in Gift basket shop

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,433)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect present

Lovely products and great for a gift to say Thank You.
This is my 6th order with Artisan Deli Market and I will be back!!
Very easy to order on-line, delivery arrived in good time.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

This company offered a range of…

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted with Artisan Deli.
The company was also very prompt in fixing an address error which I greatly appreciated.
Communication was very good.
I was kept informed about the progress of the hamper and it was delivered as requested.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My Go To gift now...

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister's family one last year which was very well received

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful hampers reliable delivery courteous service

The whole team at artisan hampers were extremely conscientious and kind and helped me to get hampers delivered as party favours. We discussed what would be most suitable delivery given busy dates around the time of the party and they recommended that we have them delivered sooner rather than later. In retrospect I think was exactly the right decision to take and it was a pleasure dealing with everyone. Of equal importance everything was delivered reliably on time and the hampers themselves are beautifully packed presented and I don't yet know whether they're delicious because the party isn't until tomorrow although the ingredients look fantastic

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection to personalise your…

Great selection to personalise your hamper! I love the locally sourced items and ability to choose exactly what you want across savoury, sweet, drinks and seasonal items, Delivery was on the stated date which as an anniversary present meant a lot!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully Curated Hampers at Great Prices

I recently ordered a hamper for a close friend and I was extremely impressed! The selection of hampers was superb, such a great variety at really reasonable prices. The service was excellent too, and delivery was incredibly quick. My friend was absolutely thrilled with her gift. Highly recommended, and I’ll definitely be buying from here again!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service! Sent a hamper to my friend for her birthday and needed next day delivery. The hamper arrived as requested and I was informed of progress along the way. I also liked that I could choose my own products (I wanted a Spanish themed gift). Highly recommend this company.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Hamper arrived 3 days late

I recently ordered a cheese & charcuterie hamper as a birthday gift for a relative.
The hamper didn’t arrive until 3 days after the selected date despite the order saying it would be delivered using a 24hr courier because of the perishable food.
I then had to deal with their hapless customer services who were completely useless in resolving the issue, offering a quite frankly pathetic £9.70 refund on an £80 hamper where most of the food ended up in the bin.
For me, the sign of a good company is how they handle situations when things go wrong. Artisan Deli Market is utterly clueless in this regard. The right thing to do would have been to send a replacement hamper with a more reliable courier, but they wouldn’t do this.
Spare yourself the grief and shop elsewhere.

3 October 2025
Unprompted review
Rated 2 out of 5 stars

Use at your peril

The first time I used this company, I was really impressed, so was very happy to use them again. However, having done so, I had some concerns about how long it was taking to deliver my parcel, but was sent a very unhelpful, disinterested, insincere response to my email. My parcel (a birthday present) was eventually delivered its recipient, damaged and soaking wet. I couldn’t be bothered to take it any further, given their initial unhelpful response, as I knew I wouldn’t get anywhere, so just decided never to use them again. Wouldn’t recommend.

8 October 2024
Rated 5 out of 5 stars

What I got was better

I stayed with friends and wanted to give a special thank you gift. I took quite a while to find a cheese and chocolate supplier that was sourcing from high quality procurers. Artisan deli looked the best and was easy to use. It was delivered next day and my friends were really delighted and touched by the quality. Only downside is I am 600 miles away and won't get to try any. Sometimes what you get is better than what you see on the net. This is one of those rare occasions. Enjoy.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I wanted a hamper that I could bespoke…

I wanted a hamper that I could bespoke to the recipient's needs and food likes. This site gives you the flexibility to order products of your own choice and hamper size.
The recipient was delighted with their gift and is loving the food!
It was easy to order and track delivery

27 September 2025
Unprompted review
Rated 3 out of 5 stars

Good quality supplies let down by delivery issues…

Good quality supplies let down by delivery service.
The choice of items is good, and was well packed.
Sadly, the delivery parcel was left in a car parking space outside in the pooring rain. There was no attempt to deliver to the door, or contact the recipient to inform them the parcel had arrived.

4 October 2024

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