Artisan Escapes  Reviews 135

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the friendly, helpful staff who go above and beyond to assist with holiday planning. Many highlight the personalized approach, noting that the team takes time to find the best options and ensures everything is organized seamlessly for their trips. People appreciate the peace of mind that comes from knowing their holidays are in safe hands, with many returning customers who wouldn't consider using other travel agents. Reviewers frequently mention that all arrangements, including flights, transfers, and hotels, are perfectly managed, leading to unforgettable and stress-free holidays. The professional and well-informed advice provided by the staff is also highly valued, ensuring that customer needs are met every time.

What people talk about most

Service

Users describe positive interactions with service, highlighting the personal and professional approach that... See more

Staff

People report positive experiences with staff, consistently highlighting their knowledge, helpfulness, and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Artisan Travel for years and genuinely wouldn’t go anywhere else. Their prices are always spot on, and the team are incredibly knowledgeable and helpful from start to finish. What reall... See more

Rated 5 out of 5 stars

We have used Artisan Escapes on a number of occasions. Excellent service from all the team. Expertly sourced the best hotels for location and budget for our recent Canada/US trip, 'stitching together'... See more

Rated 5 out of 5 stars

Just recently returned back from a holiday to Majorca booked with Artisan Escapes. We were a party of 14 & it couldn’t have been better. Thanks to Ann & Jo for all their help with booking & keeping us... See more

Company replied

Rated 5 out of 5 stars

We had our holiday canceleld due to the war 10 days before we were due to leave. Joanne and Ann came to the rescue, advised on options, searched for alternatives at short notice and organized everyth... See more


Company details

  1. Travel agent

Written by the company

With over 25 years of travel experience, our goal is to help you plan your travel arrangements. We do this by listening to your requirements and then share our collective knowledge to give you ideas/create itineraries using our partnered tour operators, cruise lines , villa specialists etc . We have access to hundreds of specialist tour operators who know their destinations intimately , you usually don’t pay any difference booking with us or direct with the tour operator. Matched with complete financial protection and customer service , we really do care about your holiday as much as you do .


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Once again Ann and her team at Artisan…

Once again Ann and her team at Artisan Escapes planned and delivered a fantasy holiday for us in New York. Thanks again Jeanette & Jeff

5 December 2023
Unprompted review
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Reply from Artisan Escapes

Thank you for your very kind review . Im so pleased you had a wonderful trip to New York !! We hope to help you with your travel plans in the near future.

Rated 5 out of 5 stars

Wow amazing

Wow , theses guys are just amazing ! Fantastic recommendations!
Fantastic service !
Would book with anyone else

14 December 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much for your lovely review Donna. We're so pleased you enjoyed your celebratory trip ! We look forward to helping you with the next one !

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from the team at Artisan travel, from the moment I made the enquiry through to a call a few days before the holiday.
Offered a number of options to choose and add on such as transfers.

12 December 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much for your lovely review . Were delighted you had a lovely holiday. We look forward to helping you with your next escape !

Rated 5 out of 5 stars

Amazing Lapland experience!

We recently went on a last minute trip to Lapland and Artisan Escapes were nothing short of fantastic. Great communication and incredible value. All the staff are wonderful and friendly. They went above and beyond to make our trip extra special. We’ll definitely use Artisan Escapes again in future.

5 December 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Luke for your kind review. Were so pleased you had such a magical time in Lapland and experience booking with us. We look forward to helping you with your next adventure . Thank you

Rated 5 out of 5 stars

Excellent service from star to finish…

Excellent service from star to finish from Joanne at Artisan Escapes.
We booked a last minute trip to Lapland and I was kept informed all the way through, nothing was too much trouble.
Thanks so much and we will definitely use you again.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

What a wonderful team

What a wonderful team, knowledgeable, helpful and efficient. Can’t recommend them enough- oh, I do!

17 November 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much for your lovely review Ruth . We hope you have had a lovely holiday.

Rated 5 out of 5 stars

Great holiday and travel experience.

What a great holiday and a big thank you to Artisan Escapes and Megan their travel adviser. Nothing was any trouble and they planned the perfect holiday for us on Gran Canaria in the beautiful Puerto Mogan at the Raddison Blu. Full itinerary, transfers and more. Updated us and provided timely reminders before, during and even a welcome home. Not the first time we've used Artisan Escapes and certainly won't be the last. This is what service should be and delivered by a team that genuinely care about you and giving you the very best holiday and travel experience.

2 November 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much for your lovely review Dale . We're so pleased you enjoyed your holiday experience with us. Megan will be delighted to hear your comments . We look forward to helping you with your future travel plans .

Rated 5 out of 5 stars

Excellent and knowledgeable service

We have booked with Artisan before and always found their service amazing.

We have just returned from a fantastic trip to New York! Ann was so helpful, nothing too much trouble for the team at all!
We were advised from visas to passes and have had the best time!
We will be booking again!

10 September 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Sharon for your lovely review . Were so pleased you enjoyed New York and your holiday experience with us . We look forward to helping you with your future travel plans .

Rated 5 out of 5 stars

We’ve just returned from a fantastic…

We’ve just returned from a fantastic holiday, made possible by Artisan Escapes. This was planned for a couple of years and due to unforeseen circumstances we had to rearrange twice. The team were so helpful, sensitive and supportive in rearranging for us in the easiest possible way. Fantastic customer service

18 August 2023
Unprompted review
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Reply from Artisan Escapes

Thank you for your lovely review Nicola. Were so pleased you enjoyed your holiday . We look forward to helping you arrange your next trip.

Rated 5 out of 5 stars

Artisan Escapes are second to none!

We have used Artisan Escapes numerous times over the last few years and have never been disappointed. They helped us choose a hotel and location (and I ask lots of questions!) and can sort everything including check in if you want them to, and even managed to get us the best jet2 price.
Ann and the team are second to none and we would highly recommend them. In fact have already made lots of recommendations to our friends to use them. Now just to book our next trip!

5 August 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Joanne for your fabulous review . Much appreciated . We look forward to helping you with your next escape !!

Rated 5 out of 5 stars

Fabulous service from Artisan

Great experience with Artisan from start to finish. Ann and her team are friendly, helpful and make the booking of a holiday with great ease. Ann even rang me the day before and helped me book special assistance due to a recent illness. Top class service. This is appx the 5th holiday booked with them and will be booking another very soon.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from start to…

Wonderful experience from start to finish! Annabelle and team have been so helpful. All enquiries and queries dealt with super fast and with great efficiency.
I had lots of questions and changes last minute which were all handled very well. A kind friendly and personal booking experience. Thank you!

4 June 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much Salma for taking the time to write a lovely review. We're so pleased you had such a memorable trip, we look forward to helping you with your next holiday very soon.

Rated 5 out of 5 stars

Great customer service

Great customer service, good prices and very helpful and polite. Will definitley be using again!

30 May 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Sam for your kind review , we look forward to helping you with your travel plans in the near future.

Rated 5 out of 5 stars

Megan ensured that we got exactly the…

Megan ensured that we got exactly the holiday we were looking for on our 25th Wedding Anniversary! The flights, hotel and transfers were seamless and we didn't have to worry about anything. Will definitely use the services again!

13 May 2023
Unprompted review
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Reply from Artisan Escapes

Happy Anniversary to you both and Thank you for your kind review . We look forward to helping you with your future holidays.

Rated 5 out of 5 stars

Fabulous service and team

I have used Artisan Escapes for my last 3 holidays, and used for others that subsequently got cancelled due to covid. Have received excellent service from all at Artisan, for each of my bookings. I will be contacting again soon to start looking for my next holiday. Thanks Ann and team.

4 April 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Karen for your kind review , were so pleased you had a lovely time . We look forward to helping you again in the near future.

Rated 5 out of 5 stars

Great Team

Nothing was too much trouble. They are a great team. We couldn’t book online as a group so Ann did it for us and sorted everything out. We struggled when it came to checking in online and so I just emailed pictures of our passports and they did it all for us. Had the best Hen Party in Benidorm. Wish I could do it all again.

3 April 2023
Unprompted review
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Reply from Artisan Escapes

Thank you Emily for your fabulous review . Im so pleased you all such a great time . We look forward to helping you with your future holiday plans.

Rated 5 out of 5 stars

Exceptional

Quality holiday organised by a quality company,…. thank you Ann

28 March 2023
Unprompted review
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Reply from Artisan Escapes

Thank you David for your lovely review. We look forward to helping you again in the near furture.

Rated 5 out of 5 stars

Happy to help ….. always

Just returned from a lovely short break in Tenerife booked through the team at Artsian. Nothing is ever too much trouble and I am terrible for keep asking more questions and changing my dates but it’s never an issue. Ann and the team always come back with the foods and a smile and so for the last 4/5 years always book through them and they offer great value for any end of the budget.
Looking forward to me next trip - already booked through artisan!

25 February 2023
Unprompted review
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Reply from Artisan Escapes

Thank you for your kind review Jo. We dont mind all the questions we just want to make sure we find you the right holiday . Im so pleased you both had a lovely time.

Rated 5 out of 5 stars

Northern Lights in the Yukon

Thank you Artisan Escapes of Whalley for organising our trip to see the Northern Lights in the Yukon. The dates and flights didn’t originally quite suit us but Artisan Escapes spent a lot of time and effort to make sure we got exactly what we wanted. They also organised our cold weather gear, husky sledding and accommodation in both Whitehorse and Vancouver (The Listel - great hotel). What would have been a very bitty and complicated holiday to organise by yourself was made so easy by Ann and her team. We’ll certainly be using you again.

Many thanks for such a memorable holiday

M and G
Wimbledon, SW19

15 January 2023
Unprompted review
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Reply from Artisan Escapes

Thank you so much for your lovely review . We're delighted you both had such a lovely trip , it was a wonderful itinerary . We look forward to helping you with future escapes !

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