ArtistWorks Reviews 

683
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Took the 7 day free trial and thought it had promise. Made a so-called placement video as I am not a rank beginner and was unsure of where to start. But now I find out that getting feedback from vid... See more

Rated 5 out of 5 stars

I’m on my second year of Mandolin lessons at ArtistWorks. First year I pretty much completed Sierra Hull’s course. Even though I’m intermediate, she likes students to start with the beginner lesso... See more

Rated 3 out of 5 stars

Don't get wrong other's complaints about Artistworks. People who have trouble with automatic renewal, must be very upset so they can't give 5 star here. Regardless their service and renewal system, le... See more

Company replied

Rated 1 out of 5 stars

Watched a promotional webinar and was interested in taking a course. I received a 50% off promotional email, so spent a couple of days checking out the instructors. (You have to pick a course be... See more

Company details

  1. Education & Training

Information provided by various external sources

ArtistWorks is dedicated to providing anyone, anywhere in the world with affordable, interactive access to some of the greatest music teachers in the world. Our mission is to "Teach the World Music". ArtistWorks' patented Video Exchange® Learning Platform connects master teachers with enthusiastic players in an industry unique social online learning environment where each interaction becomes a learning experience for all.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

683 reviews

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2.5

All reviews

(683)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

ArtistWorks fills a much needed niche…

ArtistWorks fills a much needed niche for busy adult learners to take music lessons for a variety of instruments and styles at their own pace, with the opportunity to share their progress with their teacher and other learners, and receive personal video feedback from their teacher.

20 December 2018
Unprompted review
Rated 1 out of 5 stars

Good lessons...bad business practice.

The lessons were good but the payment policy is a bit shady in my opinion. They will automatically withdraw a full price payment from your account with no notice & no option to cancel the payment. If you look at your account it will be stated that it is an automatic withdrawal but the whole thing is a pretty underhanded. I would have stayed with them as a regular customer if they were in a little classier in their business practice.

20 December 2018
Unprompted review
ArtistWorks logo

Reply from ArtistWorks

Hello Mike,

We are sorry to hear that you had trouble with your billing account with us. I apologize for any miscommunication regarding the automatic renewal of your subscription. We do everything we can to clearly communicate the details of the recurring charge during our checkout process and sending the email notification, before the charge will process. We value you as part of our musical community. I will email you directly so we can solve all concerns with the billing features on our site. We are always happy to help resolve account issues promptly. I look forward to helping you, as soon as possible.

Kind regards,

Rachel

Rated 1 out of 5 stars

VERY unpleasant experience

I signed up for a promo an artist advertised on Instagram. Unfortunately artistworks decided to keep my account info and draft my account after the 3 month promo expired. It went unnoticed by me and when I politely asked for a refund for a website and product I haven’t been using, I was told it was “impossible”, and transferred through a phone chain for an hour and a half. I was extremely disappointed by this weird underhanded business practice and I can’t recommend the product anymore. I hope you guys start to utilize more empathic business practices in the future.

20 December 2018
Unprompted review
ArtistWorks logo

Reply from ArtistWorks

Hi Jackson,

I apologize for the billing experience you had with us, since we try to resolve all concerns quickly. We appreciate your feedback to help us improve in the future and I will reach out to your directly to get any concerns solved quickly. We want all of our students to have a great experience, with their billing account, and we strive to provide fast resolutions to all account questions. We look forward to resolving this for you, since we value you as part of our community.

Kind regards,

Rachel

Rated 5 out of 5 stars

Rejoice and Sing

The instruction in the Michael Daves vocal school is well thought out with each lesson building on the previous one. Not only is it a vocal school but you get to brush up on guitar skills as well. His lessons, without wasted talk, put the student right to work. The extra videos and interviews with musicians are an appreciated added bonus. Michael clearly has a grasp of what is needed to be an educator.

20 December 2018
Unprompted review
Rated 5 out of 5 stars

Great lessons

Great lessons. My only concern is the price—fair for what you get, but multi-instrumentalists will find that things can add up quickly. An ALL-ACCESS plan would be great!

20 December 2018
Unprompted review
Rated 1 out of 5 stars

Billing run amok

Billing run amok, watch out...

20 December 2018
Unprompted review
ArtistWorks logo

Reply from ArtistWorks

Hello Ellen,

I wanted to apologize on behalf of ArtistWorks for the billing experience you had in the past. We have updated our website and hope that you will join again in the future! We are always happy to help with all billing questions or concerns directly in Customer Service. I will email you directly to see if we can help resolve any questions you have regarding your past account. Thank you for your feedback so we can help improve our site.

Sincerely,

Rachel

Rated 1 out of 5 stars

The artists were great but Customer Service was NOT!!!

The artists were great. The customer service people were the most abusive customer service people I have ever dealt with. They have multiple guitarists and they won't let you switch. It is nearly impossible to find where on the webpage to cancel your subscription. When I tried to either cancel my subscription,or at least switch to another instructor, instead of support I got lectured. At this point, I would not even accept a free subscription. Again, Chuck Loeb and Martin Taylor were amazing. It was the company's customer service people that will cause me to never go back.

20 December 2018
Unprompted review
ArtistWorks logo

Reply from ArtistWorks

Hi C.R,

We are very sorry that you had this experience regarding a school switch. We always strive for excellent customer service and approve a school switch into another active instructor school. We have emailed you directly and hope that we can resolve this issue for you quickly. Please respond to the email we've sent so we can get this taken care of as soon as possible.

Sincerely,

Rachel

Rated 1 out of 5 stars

Would not recommend at all

If you ever forget to cancel the re-occuring payment they will NEVER refund your money.

Brian Sutton is amazing, but this website is just a money hungry corporation.

19 December 2018
Unprompted review
ArtistWorks logo

Reply from ArtistWorks

Hello Steven,

Thank you for your feedback although we are sorry to hear that the refund process took longer for you. We know how frustrating this can be and always try to expedite all student refunds as quickly as possible. I see that you have been issued a refund on December 17, 2018 and we greatly appreciate your patience during the approval process. We value you as a member of our site. I have sent you a direct email with more information regarding your refund in your account. We are always striving to have excellent customer service while resolving all account questions.

Sincerely,

Rachel

Rated 5 out of 5 stars

Highly recommended.

Very well done. Surprisingly effective material if you are interested in learning on your own. First-rate musicians. The course material itself (I've taken 5 at various times) is well organized.

19 December 2018
Unprompted review
Rated 5 out of 5 stars

Go for it!

Solid curriculum, excellent teachers, and an active vibrant community hooked on learning. I love it!

19 December 2018
Unprompted review

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