Bromleys Art Supplies Reviews 

207
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product range, noting that they can always easily find wonderful art materials and specialist items for all their creative projects. Shoppers also highlight the very reasonable prices, friendly support, and overall value, making it a reliable destination for creative supplies. Buyers consistently mention that online orders are dispatched very promptly and arrive safely thanks to the wonderfully secure and careful packaging provided. However, some customers also noted occasional delivery drawbacks, mentioning that outer boxes sometimes sustained minor damage during transit or delivery drivers left parcels on doorsteps.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and noting... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure handling of orders.... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive rates on a... See more

Order

Reviewers highlight positive aspects of order processes, describing them as exceptionally seamless, reliable,... See more

Service

Clients share positive opinions on service, frequently highlighting the rapid delivery and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... See more

Rated 5 out of 5 stars

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... See more

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... See more


Company details

  1. Art supply shop

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, extremely professional on all accounts. Good, easy to navigate website, good, competitive prices, prompt delivery, proper invoice, well packaged and, the best bit of all this company includes a comprehensive good, 'old-fashioned' printed catalogue! On-line is great, but nothing beats being able to browse through a catalogue.
Highly recommended company for all art supplies.

19 February 2021
Unprompted review
Rated 5 out of 5 stars

A Golden service!

I am so glad I found this company. They have been great! I have found everything I want on their website and at really competitive prices. I love Golden art products which are not cheap and KBAS keep a really good range at affordable prices. I have found that if I order over the weekend (Sunday) the goods usually arrive by Wednesday morning - brilliant service. I can't recommend this company highly enough.

27 January 2021
Unprompted review
Rated 1 out of 5 stars

Orderd online for my wife for…

Thank you for your reply. I have no emails in my spam . I am afraid we only have wifi and no airtime as we are not going out at all. I do not know why the emails are not coming through. If you could please try email again I do not like these platforms but you can understand our frustration.
Regards
Greg

15 January 2021
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi Greg, I actually replied to your email on the 5th Jan with a returns form for you to fill out to return the paint. I then resent that email yesterday when you emailed to say you hadn't heard from us. I also sent another email this morning. Maybe they are getting caught in your spam folder? You can always phone on 01204 690 114

I have resent the emails, so hopefully they will come through to either of the two email addresses. Also, you can download the returns from from our website and just follow the instructions for returning goods: https://www.artsupplies.co.uk/info-returns.htm You can miss out the returns number if you do not get the emails I sent.

Rated 5 out of 5 stars

Hassle free

My order - a large acrylic paint pad, arrived within a couple of days. It was very well packaged so no damage. Would recommend.

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Have now ordered from them twice (various art supplies), and delivery was prompt despite pandemic.
Order packaged with great care, so no dents or breakages. Very pleased.

1 August 2020
Unprompted review
Rated 5 out of 5 stars

very good service!

super easy to order and shipped very promptly! my artist friend loves her present and will definitely order again

21 July 2020
Unprompted review
Rated 5 out of 5 stars

Good products, good service

Order many times from this supplier without any issues. Prices seem comparable with other suppliers. All purchases (Oil paint, brushes, canvas) have arrived promptly and well packaged. Would recommend.

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Had problems with other's websites and ordering systems. Great tracking. Next day delivery arrived, no problems. Other company's have not been as organised or reliable. Products received are great, dearer than other companies but worth the hassle free system...

What's not to like.

21 December 2019
Unprompted review
Rated 1 out of 5 stars

I ordered 10 tablets of a high quality…

I ordered 10 tablets of a high quality pastel paper made in England I have used for years. What they sent me was a very cheap imitation. I absolutely would never use this company again. If you do use this company there is a good chance you are buying cheap imitation goods from China.

JO

27 August 2019
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi, I have only just seen this review here so this is a late reply...
We would just like to reiterate what we already told the customer when he complained of this issue directly to us...
We buy all our products directly from manufacturers, or reputable wholesalers. In this instance, the pastel paper in question was made by Daler Rowney and bought by us, directly from Daler Rowney. It is possible that the paper may have changed since the customer last bought some - products do undergo updates/redesigns etc from time to time. However, in no way was it a 'cheap imitation'.
We replied to the customer to say all this and ask for further information as to exactly what was wrong with the paper, but we never received a reply.
Our returns policy states that you are able to return goods at your expense, if you are unhappy with them. If they are faulty we will always refund or replace free of charge.

Rated 2 out of 5 stars

I have bought art supplies for a few…

I have bought art supplies for a few years from Ken Bromley. Until now I have not had any reason to complain. Roughly six months I bought a few tubes of Ken Bromley's 14ml "artist quality" watercolor paint. Last week I needed to open one of these tubes as I had finished the old one. This was Cadmium Red 86111. I have to say over 50% of what came out of the tube was just binder, absolute waste of my money. I tried the other tubes and they are a little better but there is too much binder in the tube. I asked Ken Bromley to replace the tube but have not received a definitive answer yet, just an e mail stating that "it was some time ago", doesn't matter, I have had tubes in my box unopened for ages before and they are all right. In future I will stick to my usual paints, a bit dearer but the quality is always consistent. Ken Bromley's are by no means the only art company for me.

12 June 2019
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi, I have only just seen this review, so this is a late reply. I have just checked on this particular order and can see that we sent out a replacement paint on the 13th June after the customer had emailed us. Sometimes the pigment and binder separate a bit (it happens more with certain pigments) but often, it is just a little bit at the beginning of the tube, which is why we asked if you were able to mix it in. However, sometimes it can just be a faulty tube or paint and we will always refund or replace any faulty items. In this case it was 6 months after the paint was purchased.

There was a small delay in our reply to the customer to let him know we were sending out a replacement and he was very happy with the service in the end. Unfortunately, this review had been written before then.

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