ArtToFrames Reviews 182

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality of the products, often noting that frames arrive in excellent condition and are well-made, enhancing their artwork beautifully. Many appreciate the variety of frame choices and accessory options, finding the ordering process easy and straightforward, especially with helpful tools like image previews. The pricing is frequently highlighted as affordable, offering a great alternative to more expensive local framing shops, and delivery is often described as fast and well-packaged. However, some people experienced issues with delivery, including delays or orders being sent to incorrect addresses, and a few noted problems with product quality, such as cracks, scratches, or frames breaking after a short time. There were also mentions of mats being cut badly or arriving in the wrong color, and some customers felt the quality did not match the price paid, particularly regarding materials advertised as wood that appeared to be composite.

What people talk about most

Product

People report positive experiences with product, often praising the quality, customization options, and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made frames, their ability... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising prompt and fast shipping, often... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Frame arrived in excellent condition---good packing. Frame quality was as expected--good/decent perhaps not great, but completely acceptable. Low glare plexiglass works well. Size is perfect. Onl... See more

Rated 5 out of 5 stars

Ordering was a success! I love that they offer an explanation on what to measure to ensure you get the right size frame. This made ordering for my artwork easy and it ensured I received the exact fram... See more

Company replied

Rated 5 out of 5 stars

I've ordered numerous frames from ArtToFrames and I'm impressed with the quality of the product and the detail and care in packaging. All items received have been perfect, but the most recent order c... See more

Company replied


Company details

  1. Picture framing shop
  2. Decoration and Interior Design Store
  3. Poster Shop

Information provided by various external sources

Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.


Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

Non-existent communication and incorrect shipping!

I ordered a custom frame and was promised a tracking number when it shipped. I didn't receive one after some time, so looked into my order online.
The tracking number associated with my order "didn't belong to me" and I found out my frame was delivered to an address in another state!

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Very cheap frame

Very cheap frame. Please note this has a piece of plexiglass and not real glass. The backing is a thin piece of cardboard. Extremely cheaply made product.

30 May 2026
Rated 5 out of 5 stars

Frames were well made

Frames were well made, delivered promptly, good plain black which are my style, and have already made it into two shows. I could have used a bit deeper rabbit as I like to back my watercolors with foamcore, but I made it work and will order again. Thank you!
CMW

12 February 2026
Rated 5 out of 5 stars

Art to Frames Delivers

I’ve ordered frames from Art to Frames several times and they are shipped within a couple of days. The quality and the price are great. I would recommend them.

12 February 2026
Rated 5 out of 5 stars

Great products and dependable service

I’ve never been disappointed by any of the frames I’ve ordered from Art to Frames. They do a beautiful job of creating the frames, they’re delivery is prompt, and the packaging always protects the frames. I have ordered multiple times from this company and will again, I’m certain.

8 February 2026
Rated 5 out of 5 stars

Quality and value!

Easy to use site with excellent instructions for providing measurements, mat and frame preferences, and a great selection of frame options. ArtToFrames is my go-to for custome frames at affordable prices.

8 February 2026
Rated 5 out of 5 stars

We Love our new Frames

We Love our new Frames.

Beautiful frames.

Thank you for assisting us!

6 February 2026
ArtToFrames logo

Reply from ArtToFrames

We are so glad you love your new frames! We appreciate your kind words and positive feedback.

Rated 1 out of 5 stars

Did not receive

28 April 2026
ArtToFrames logo

Reply from ArtToFrames

We are sorry to hear that your order has not arrived yet. Please reach out to our customer service team a call at 718-788-6200 with your order number for further assistance.

Rated 1 out of 5 stars

Terrible company

Terrible company. My first order was sent to another address and they said they'd make another order if I paid the shipping again. I did and it STILL didn't come to my address even though I clarified several times. Awful service and since I haven't seen my artwork I can't comment on that.

11 April 2026
ArtToFrames logo

Reply from ArtToFrames

We are truly sorry to hear about the repeated issues with your orders and the frustration this has caused. We are actively investigating these delivery problems to help prevent future occurrences. Should you decide to give us another opportunity to provide a frame for you, please reach out to our customer service team, and they will be happy to assist you with placing the order.

Rated 1 out of 5 stars

I have not received my picture frame…

I have not received my picture frame which I need by June 12. Please respond asap. Thank you.

21 May 2026
ArtToFrames logo

Reply from ArtToFrames

We understand your urgency and are terribly sorry that you have not received your order yet. Please give our customer service team a call at 718-788-6200 with your order number so they can look into the status of your frame and assist you further.

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