ArtToFrames Reviews 182

Terrible ready-made 8x10 and 11x17 frames. They used greasy, uncured black putty to conceal the chips in the corners. It left black streaks on my wall. The frame mat was dirty on the inside of the glass.

They gave me a 50% refund.

I highly do NOT recommend Art to Frames. I specifically ordered from them due to them having backings that allowed for interchangeable photos. I ordered a large order of 7 frames and none of the came with the backing that I ordered (the backing was sealed and the matting was glued to the photo, preventing photos from being interchanged). They admitted this was an error on their end on the site but refused to give me a full refund or send out the correct frames (they gave me a partial refund).

Also, several of the white frames had smudges that could NOT be removed. The “easy to hang” option for frames is also horrible, the sawtooth is in a different spot on every frame so it would be nearly impossible to align them in a straight row. If you just google Art to Frames, you will see countless negative reviews. I only ordered from them due to the nature of the backing I needed, but now need to order new frames from elsewhere.

Paid a lot for a poor quality frame. When it arrived, I followed the instructions for “easy hang” but the quality of the product was questionable and felt incredibly insecure. About an hour or two after item was hung on the wall, it fell off and the frame broke into multiple pieces upon impact. When I emailed customer service to tell them about the situation and ask for a refund, they said they wouldn’t be able to because I broke the item. Overall disappointed. Paid way too much for such a poor quality frame, will not be using again.

After looking at several online solutions for mat boards, I liked the ease of use of the ArtToFrames app as it was more intuitive. It did have a bug in it however, but after trying to fix the bug, they took my order over the phone, and were both professional and generous in their solutions. When I received the mat boards, they were packed in an impressive detailed, meticulous way. When I opened it and saw them, they were perfect, better than I 'd hoped or imagined.

Hi, I’m an artist and I can’t gatekeep Arttoframes because it’s such a great option for artists on a budget! I usually order one of the Off White On Wood ones and it comes with real wood. You can select acid free foam backing and a wire framing kit (important for work being put in a gallery). The customer service is also AMAZING and super understanding if you need the frames by a certain time or make a mistake in sizing (I have a habit of ordering my frames at the last minute before a show lol). I have had so many people ask about my frames thinking that I got them done at an expensive local framing shop but nope! Arttoframes 💯 🫶🔥

Poor quality frame and glass. Return process is very complicated. They make you email them to explain why you are returning the product and they do not respond. You cannot just print a return label and ship it back like most other online sellers.

DO NOT purchase from ArtToFrames their frames are NOT real wood. I purchased a frame from Amazon. Though it says free returns that is a LIE as well you have to pay for the return shipping. It was considerably more than the frame itself to ship it back.

Frame arrived in excellent condition---good packing. Frame quality was as expected--good/decent perhaps not great, but completely acceptable. Low glare plexiglass works well. Size is perfect. Only complaint (minor) was that shipping was a couple days late.

Very disappointed. The film on the plexiglass is a good idea. However, when I pulled it off, I couldn't believe my eyes. The plexiglass was foggy. I wiped it off—no results. I thought there was another film below that. I tried for a few minutes to get the film off what I thought was both sides. There was no film. The plexiglass is so foggy it looks greasy. It's not dirty. It's not a film. It's a POS piece of acrylic plexiglass that they tout as Tru Clear. Anything but. The frame itself seems to be okay, although the set of hanging items is a little anachronistic. Overall, my experience throughout the entire process leads me to believe that I would not purchase from this company again. 2/5. Poor.

My matte and frame arrived this week, looking just as I had hoped, thanks to the website’s ability to insert a photo of my artwork into the selected matte and frame for a preview. The product arrived earlier than their projected delivery date. I’ll be happy to give them my business again in the future.

I pick a frame and purchased it via their check out system, then the next morning they call me asking for additional money for the purchase I had already made, SCAM! I don’t feel I can trust this seller and I highly recommend other artists and collectors avoid Art To Frames, they can’t be trusted.

DO NOT BUY FROM THEM!!! CHEAPLY MADE AND NO RETURNS!!! THEY DO NOT PROVIDE RETURN LABLE AND CLAIM THAT THIER FRAMES ARE FROM REAL WOOD EVEN THOUGH ITS CHEAPLY LOOKING MVP!!! YOU WILL LOOSE MONEY TRUST ME

I just happened to find you guys when looking for custom mats for my drawing. I was never SO pleased with this company! I ordered a custom frame and it arrived promptly. It's beautiful and is perfect for my artwork. I just ordered 2 more already made frames from Amazon 2 days ago, not realizing they're from this company, also. They have already been shipped and should be here tomorrow. I highly recommend this company!!

Do not bother. I knew these frames were inexpensive and likely not be great quality. Unfortunately, they didn’t even rise to meet my very low expectations. Frames and matting does not even rival target frames. Very poorly made. They feel like they will fall apart and the mat is thin and of very low quality.

Well built, high quality frames and mats in so many great colors! Ships incredibly fast and is packed very nicely. Highly recommend!!

I recently ordered a matted frame from ArtToFrames. While I did not order a print of the artwork, as part of the order I uploaded a scan of it. The scanned image is 7 x 9, but the mat they sent was 8 x 10. I contacted their customer service department and reported thei error. They sent me a rather convoluted response about their return policy. None of their options were convenient, all of them were a hassle, and none of them acknowledged their error. What they should have done is send me the correctly formatted mat. I declined their convoluted options, and I responded that I would be taking my business elsewhere.

I can’t say enough good things about ArtToFrame.com! I recently ordered a custom frame for a family photo, and the entire experience was seamless. The website is super easy to navigate, with tons of customization options that allowed me to pick the exact frame style, size, and mat color I wanted. I was also impressed with how they showed a preview of my photo in the frame before ordering – it really helped me visualize the final product.

When the frame arrived (so quickly, by the way!), I was blown away by the quality. The craftsmanship is top-notch, and it looks even better than I expected. It’s clear that they care about the details, and everything was packaged securely, so it arrived in perfect condition. Now, my family photo has gone from a regular picture to a stunning centerpiece in our living room.

I also love that they offer eco-friendly packaging and fast turnaround times. It’s such a relief to find a company that combines excellent service, beautiful products, and a touch of sustainability. I’m already planning my next order for a gallery wall project I’ve been dreaming about. Thank you, Art To Frame – you’ve got a customer for life!

I would leave a photo but don't think I can on this website

Most companies provide good products and customer service everyday. The true test of how good a company is when a mistake is made. I had a unique special custom order request that was not made correctly. ArtToFrames investigated the error and provided me with the correct product. I buy a lot of collage frames and ArtToFrames has the best and most comprehensive collection of frames, mats, and glasses. It is very easy to customize your order.

Fake web site? 2 weeks no updates on what looks to be a fake tracking number. click on the live chat and nothing works....

DO NOT trust this business with your deadlines or your money.

I ordered a custom sized UV plexiglass for a piece of art for a show. It was ordered was to be delivered by September 27 and was needed for a deadline.

It has not been scanned by the shipper since it left the first shipping facility on September 24th. Today is September 30th so this is day six with no shipping scans. By all indications, it is lost in transit.

I contacted Art to Frames to request a re-make and cancellation of the current order since it is lost in shipping. I told them I need to have a new plexiglass made with rush shipping at this point because theirs is lost in transit. They refused and stated I have to wait an undetermined length of time to see if it shows up and if it does, I can pay to mail the item back to them and re-order a new one if I choose - which would be FAR too late for my deadline.
I told them that will not work and I needed to order a replacement immediately with overnight shipping and further that I would not pay to ship it back. The agent did not respond. I asked how I was to get a refund if it never arrives (which seems likely at this point) and they did not respond.

I have spoken with two different customer service representatives today at Art to Frames (when someone can be reached and the call is not put on endless hold until it goes to voice mail). Neither agent would refund the purchase price for the item not received. I requested a call back from a manager and nobody has responded.

The vendor shipped the item via Amazon shipping and I am unable to contact them directly, so there is no answer as to where the piece may be. Again, by all indications it is lost, so I have to provide cover and pay another vendor and rush shipping to get a replacement ASAP.
This is a nightmare. It's laughable that their hold message markets to professional artists and photographers and even offers drop shipping to clients. NO THANK YOU. My clients want to actually receive their products.