ArtToFrames Reviews 183

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality of the products, often noting that frames arrive in excellent condition and are well-made, enhancing their artwork beautifully. Many appreciate the variety of frame choices and accessory options, finding the ordering process easy and straightforward, especially with helpful tools like image previews. The pricing is frequently highlighted as affordable, offering a great alternative to more expensive local framing shops, and delivery is often described as fast and well-packaged. However, some people experienced issues with delivery, including delays or orders being sent to incorrect addresses, and a few noted problems with product quality, such as cracks, scratches, or frames breaking after a short time. There were also mentions of mats being cut badly or arriving in the wrong color, and some customers felt the quality did not match the price paid, particularly regarding materials advertised as wood that appeared to be composite.

What people talk about most

Product

People report positive experiences with product, often praising the quality, customization options, and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made frames, their ability... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising prompt and fast shipping, often... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Frame arrived in excellent condition---good packing. Frame quality was as expected--good/decent perhaps not great, but completely acceptable. Low glare plexiglass works well. Size is perfect. Onl... See more

Rated 5 out of 5 stars

Ordering was a success! I love that they offer an explanation on what to measure to ensure you get the right size frame. This made ordering for my artwork easy and it ensured I received the exact fram... See more

Company replied

Rated 5 out of 5 stars

I've ordered numerous frames from ArtToFrames and I'm impressed with the quality of the product and the detail and care in packaging. All items received have been perfect, but the most recent order c... See more

Company replied


Company details

  1. Picture framing shop
  2. Decoration and Interior Design Store
  3. Poster Shop

Information provided by various external sources

Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.


Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Printed and framed

Printed one of our engage
Ent photos and had it framed, it was very reasonable, arrived quickly, was packaged up safely when the framed picture arrived. I plan to use this service again for our wedding pictures in a few months!

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful frame

Beautiful frame, excellent turnaround time, and exceptional customer service. Love these guys! Will definitely be buying again.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Paintings and favorite photographs…

Paintings and favorite photographs don't always come in standard sizes, and budgets don't always stretch to afford a custom frame by a master crafts-person.

That's why ArtToFrames is such a wonderful find. So long as you know the dimensions of your desired image, and have a good eye for color, ATF makes it simple to choose the colour and size of your frame and mat, and the type of glass you want (or none at, all).

The frames I have ordered from ATF have always exceeded my expectations.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Delighted first-time customer

I spent what may well have been hours searching for weathered-looking wood frames for two matted prints. Found some cheaper options but ended up ordering here because of the vast selection of choices and detailed product information. it was a seamless experience. Got exactly what I wanted, delivered in just a few days, and the finished product looks fantastic.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

I made two custom-size frames

I made two custom-size frames. Overall they exceeded my expectations. Choices of details are impressive, and easy to order online without any help. Prices are unbeatable. Delivery was within a few days. I have zero negative comments.

4 April 2023
Unprompted review
Rated 1 out of 5 stars

Deceiving

We put in a $1500 custom canvas order with white frames. The frames arrived in a beige, yellowish sand color. Absolutely not white frames. They have done nothing to correct the situation aside from telling us we could pay for shipping to return these enormous items. We wasted our time and money and did not get what we thought we ordered. If your frames are not white, do not offer the white option! Very upsetting!

21 March 2023
Unprompted review
Rated 1 out of 5 stars

Bad quality and overpriced

Upon arrival I saw the frame was poor quality for what you pay for. Now wishing I would have just paid a hundred more and went with a better quality customized frame. Feel ripped off.

2 April 2023
Unprompted review
Rated 1 out of 5 stars

I have used Art to Frames for years

I have used Art to Frames for years. I have always loved their products and service. I recently purchased a frame that I thought would fit the tile project I am working on. It was the wrong size and I didn’t realize it until 2 weeks after the return window, because … life got in the way. It wasn’t a year later or even a month later. They refuse to exchange it. It is not a custom size. I never took it out of the packaging. I don’t want to return it, just to exchange it for the right size. Then they sent me a request to write a review. So here we are. From 5 stars for years to zero stars due to absolutely terrible customer service.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

I honestly wasn't sure how our order was going to go

I honestly wasn't sure how our order was going to go. I saw their website and it felt a little clunky and their prices seemed maybe a little too good to be true. Boy was I pleasantly surprised. When I got the frames, they came unharmed and very well packaged. My wife and I were very impressed with the quality for the price. Thanks for the great experience!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Unique Frame Sizes!

I needed a really unique frame size for a poster and ArtToFrames had it! Not only that, it was at an affordable price and shipping didn’t cost an arm and a leg considering the size and weight of the frame. It looks amazing! Would 100% buy frames here again in the future.

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful pink frame!

Great experience all around! My custom frame arrived quickly and it was perfect. I am an artist and needed specific dimensions/style to work with my large prints. I was able to design a mauve/pink frame and it is beautiful! I will be ordering again for sure!

21 January 2023
Unprompted review
Rated 5 out of 5 stars

Good prices, great quality, and dependable customer support

Pricing is really reasonable, and quality is very good. My order arrived really quickly, though one frame was damaged from shipping. The customer service agent I spoke with about the damaged item was so helpful and kind and offered multiple options to resolve the issue- which I really appreciated. Would absolutely recommend ArttoFrames to others!

1 February 2023
Unprompted review
Rated 5 out of 5 stars

I will purchase from Art to Frames again.

Art To Frames was my first online frame purchase. After a hiatus, I began drawing wildlife again. I needed frames for my drawings and stumbled on Art to Frames. I was drawn to their many options and precise sizing. My first order was just beautiful and made my drawing pop. I ordered another frame for another drawing and was equally pleased with the item. For health reasons I have not completed another drawing, but when I do it will have an Art to Frames frame!

23 February 2023
Unprompted review
Rated 5 out of 5 stars

I will purchase frames from Art to Frames again!

Art To Frames was my first online frame purchase. After a hiatus, I began drawing wildlife again. I needed frames for my drawings and stumbled on Art to Frames. I was drawn to their many options and precise sizing. My first order was just beautiful and made my drawing pop. I ordered another frame for another drawing and was equally pleased with the item. For health reasons I have not completed another drawing, but when I do it will have an Art to Frames frame!

23 February 2023
Unprompted review
Rated 1 out of 5 stars

They ridiculously overcharged for cheap Chinese products

They ridiculously overcharge for this product. I paid close to $80 for a frame and picked one of their standard sizes. I went with the cheaper options (acrylic not glass, the wood didn't have an option). It's a total piece of garbage for the price. You're better off ordering from amazon if it's simple. They don't attach the required parts to hang the frame and the screws they provided were longer than the frame is thick and would have ruined the product. It's just this quality was the quality of a cheap $20 frame from china. Not 4x the price. If you have nice artwork take it to a professional and spend the money to have it done right. If you are just looking for a cheap frame you will get one from them but it will be way overpriced

10 February 2023
Unprompted review

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