Thank you, Blossom, for your help in locating my package. You gave me peace of mind. The tracking system for a shipped package from artverastudio.com seems somewhat vague at times. An exact locat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your team is great to work with! Customer Service is beyond 5 stars!!!!! When I hadn't received my Guardian Angel plaque shipment you always responded promptly with the shipping status. When it did... See more
Company replied
I placed an order which was delivered to the wrong address and was irrecoverable to me. I proceeded to e-mail customer service and came into contact with your representative, Sunny. She was so very ki... See more
Company replied
My order was taking too long to arrive. After so long to come I contacted support area about how long I was waiting and that when tracking package, it seemed to be stuck in Buffalo and Lockport, New... See more
Company replied
3.2
Average
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WHAT MADE MY CUSTOMER SERVICE…
WHAT MADE MY CUSTOMER SERVICE EXPERIANCE MEMORABLE.
TO BE HONEST, CUSTOMER SUPPORT JAMIE.
SHE HAS BEEN THE BEST AND MOST SUPPORTIVE REPRESENTATIVE I HAVE EVER DEALT WITH FROM ANY COMPANY. SHE HAS ADDRESSED THE ISSUE AND SUPPORTED A FAVORABLE OUTCOME.
JAMIE WAS THE BEST AND I APPRECIATE HER INVOLVMENT. EVEN THOUGH I HAVE NOT YET RECEIVED MY ITEMS AS THEY ARE STILL IN TRANSIST, I AM CONFIDENT MY CONCERNS WERE ADDRESSED.
A BIG THANKS TO HER.
20 July 2026
Unprompted review
Reply from Artverastudio
Dear MONTE CARSON
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Terrible response…
There is no customer service phone number to contact Artverastudio. Yes, they reply promptly to emails yet do not deliver on their promises. I have waited over 6 weeks for my order and it has been stuck in “US Destination” for almost 10 days, with no forward movement at all. I have to contact my bank to open a fraud claim as a result. This is been a very difficult and frustrating experience for me. BUYER BEWARE!!!
14 June 2026
Unprompted review
Reply from Artverastudio
Dear Danielle Mazer
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: olivia@clientcare2025.com
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
The products I received were falsely…
The products I received were falsely advertised. I ordered 2 sea glass dolphin ornaments and what I received was a plastic picture of a sea glass dolphin ornament. How can they get away with this. DO NOT buy anything from them. I will be reporting them to the Better Business Bureau.
24 July 2026
Unprompted review
Reply from Artverastudio
Dear Nancy Hinkforth
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
They responded immediately and fixed my…
They responded immediately and fixed my issue with my order. A great company!!
9 July 2026
Unprompted review
Reply from Artverastudio
Dear ELLEN
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Reply from Artverastudio
Dear RP
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Almost two months waiting for my…
Almost two months waiting for my husband’s father day present. I have asked for a refund and nothing. Don’t waste your money. This company obviously doesn’t care about the customers. Oh, expedited shipping is a waste.
3 June 2026
Unprompted review
Reply from Artverastudio
Dear Judy Cox
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
i order 2 of your 4th of July solar…
i order 2 of your 4th of July solar Eagles for my brothers on the 6th of June i paid for them you took the money out of my bank account i have not heard from you are haven't see my eagles i would love a refund or please send me the eagles
6 July 2026
Unprompted review
Reply from Artverastudio
Dear Flo Puckett
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Charlotte-Assistance with an order
I contacted the company because I was having trouble placing my order. Charlotte was such a big help and resolved all my issues. She is responsive, polite and professional. She is a great Customer focused representative for your company. Then I saw my order shipped but the shipment didn’t arrive so I contacted Charlotte and she located my order. Once it arrived one of the items had black marks on it and needed replaced. Charlotte took care of that as well. Again, Charlotte is responsive, patient, professional and very Customer oriented which, in my mind is a differentiator, a competitive advantage for your company. People like Charlotte make customers choose your company over others.
9 July 2026
Unprompted review
Reply from Artverastudio
Dear Ginny Gerhart
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
We ordered the 250th anniversary…
We ordered the 250th anniversary license plate and never received it. Phone number is not valid nor is the email. I think it is a total scam. Run away from this company!! Lost $ 43.59
25 May 2026
Unprompted review
Reply from Artverastudio
Dear Charles Geno
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Hummingbird windchime (Artverastudio.com)
Product came in unfinished and parts were broken, they were issuing a replacement of the same product, it was beautifully done,Mia was very good at helping me to come to a reasonably and fair conclusion
16 July 2026
Unprompted review
Reply from Artverastudio
Dear Customer
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Never received order…
UPDATE - Ordered a 250th license plate in May and never received it. Tried contacting the company by phone and email no luck with either way. Here it is in July. 3 months is a long time. Finally contacted the company and they responded that my package was delivered and for me to contact my post office which I did. The post office responded that most likely the company spammed me since the tracking number they gave me was an address different from mine and the package was delivered to that address. Don't buy from this company!
18 May 2026
Unprompted review
Reply from Artverastudio
Dear Brenda Quinn
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Buyer Beware of the Return Policy
Our experience with this company was extremely frustrating. We purchased a product that arrived that was not functional and attempted to return it. Instead of a straightforward return process, we encountered repeated pushback over the course of about 30 days.
At one point, we were told we could receive a refund only if we shipped the defective item back to China, even though the return label listed a return address in St. Paul, Minnesota. The conflicting information made the process confusing and unnecessarily difficult.
It wasn't until I posted a negative review describing our experience that the company offered to issue a refund if I removed the review. After receiving the refund, I honored my agreement and deleted the original review. I am now posting this review to make other buyers aware of my experience with the company's return process.
The product itself may or may not meet your expectations, but I recommend carefully reviewing the return policy before making a purchase.
23 June 2026
Unprompted review
Reply from Artverastudio
Dear CONNIE CREECH
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Paid for and never received
Ordered the outdoor eagle on June 27th for a 4th of july birthday. Never received the product. They took my money and I received nothing. Possible scam website. Do not buy from here.
27 June 2026
Unprompted review
Reply from Artverastudio
Dear Bella Singer
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Quick to respondCompany is quick to respond to…
Company is quick to respond to questions. I received the wrong size plate and for a small shipping fee, they are sending me a larger size. Haven’t received it yet but have no reason to think I won’t.
7 July 2026
Unprompted review
Reply from Artverastudio
Dear James Bell
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Sorry I didn't check reviews before…
Sorry I didn't check reviews before ordering. Took a full month for product to get here. Quality is very poor. Parts are missing and/or came in pieces. This is junk. Costly but still junk.
17 July 2026
Unprompted review
Reply from Artverastudio
Dear Carolyn Fisher
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
TERRIBLE CUSTOMER SERVICE THEY LIE
back in may 22, 2026. I ordered the 250 Annoversary Licience plate holder. Today 07/17/2026 NO ITEM RECEIVED. I have conatcted them many times in reference to my order. same reply no worries. I kep asking for a full refund. no received. then they stated they shipped it. I could not open there tracking & advie them to please tell where my order is. No worries. I had to file a complaint with my Credit card co to get my money back. I do not recommend this company. I have E-mailed this company bacj many, many times requesting a refund for an item I did not recived. they respond with the BS we are over whelmed be patient, over a month, no REFUBD NO ITEM RECEIVED .
21 May 2026
Unprompted review
Reply from Artverastudio
Dear Ricky
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Excellant Company
The quality of the items is absoulety perfect and made of the highest quality. This company provides the best customer service experience and I would recommend them to everyone I know. Thank you Artverastudio for everything. It is great to have found this company
Harvey
17 July 2026
Unprompted review
Reply from Artverastudio
Dear Harvey
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Great customer service
I ordered a small gift for my sister, but when the package arrived there was a necklace inside for a granddaughter. I contacted customer service via email & received a response within 24 hrs. I sent pictures of shipping label & was notified that my original order was being shipped. It arrived quickly & I am very pleased with the product. The customer service department was wonderful & easy to work with.
15 July 2026
Unprompted review
Reply from Artverastudio
Dear Roseann Kopacz
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Replacement is in the mail...…
One of the items I ordered wasn't quite what I expected and after notifying them of this they offered to let me pick another similar item that they'd ship free of charge plus keep the incorrect item! I will definitely do business with them again as they have lots of sea glass items that my great granddaughter loves! 👍👍👍
10 July 2026
Unprompted review
Reply from Artverastudio
Dear Sally Heavener
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Never received order
I placed an order 4/19/26. I understand it takes a while to come overseas. After several weeks I emailed customer service to get an update. They never responded. I continued to check the tracking every other day and it continued to say "it was delayed". I emailed at least weekly and never received a response. After 2 1/2 months from the day I placed the order, I emailed that I would be getting in touch with my credit card company if I didn't hear anything or receive my order that week. The next day, all of the tracking messages that had said it was delayed were now gone and replaced with information from supposedly 1 1/2 months early giving tracking info and saying it had delivered 3 weeks prior. I emailed again asking why all of a sudden all of the tracking info changed and that I still had never received the order. I work from home so I wouldn't have missed the delivery. I still never heard back. So I opened a case with my credit card company. Artvera immediately answered them and showed them the "fake" tracking information along with a copy of the shipping label with my correct address. So the dispute was denied. Run fast from this company. Don't order anything.
19 April 2026
Unprompted review
Reply from Artverastudio
Dear R Holley
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
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