Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the land... See more
Company replied
Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Prope... See more
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Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure.... See more
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Company details
Written by the company
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Contact info
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, United Kingdom
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4.0
Great
233 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent was really helpful in finding me…
Agent was really helpful in finding me a good place, been communicative through out and sorted any issues as and when. Think he was called Adam Fairhurst
5 January 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
We’re delighted to hear that Adam was so helpful in finding you a great place and that he kept communication clear throughout the process. It’s wonderful to know he was able to address any issues promptly.
We’ll be sure to pass your kind feedback on to Adam. Thank you again for sharing your experience!
Still waiting after 5 weeks for someone…
Still waiting after 5 weeks for someone to come out to sort electrics out. We have reported this so many times followed the correct procedure, promised someone would be in contact. Said it had been through as an emergency. ?!
Electrics keep tripping. The dishwasher works then stops half way through. The cooker, lights, boiler, fridge/freezer and lights and sockets in the back 2 bedrooms are also connected to the circuit??
This is a family household and with the cost of rent the service isn't acceptable!
30 January 2026
Unprompted review
Property health check
Sean attended today to carry out my property inspection.
He is polite, professional and respectful.
27 February 2026
Unprompted review
Sean was quite friendly when he came…
Sean was quite friendly when he came for the house inspection and he made it an easy process.
27 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your feedback.
We’re pleased to hear that Sean was friendly and made your house inspection an easy and straightforward process. We’ll be sure to pass your kind comments on to him.
Thank you again for taking the time to leave a review!
Had a wonderful stay.
Prompt service
Clear instructions
Easy troubleshooting
26 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
Great experience
Great experience with Alexander.He was quick to answer any concerns I had and was always willing to go above and beyond for us.
24 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
We’re really pleased to hear that you had a great experience and that Alexander was quick to respond to your concerns and willing to go above and beyond to help. Providing helpful and responsive support is something we always aim for.
We’ll be sure to pass your kind feedback on to Alexander. Thank you again for sharing your experience.
Great company all staff are amazing…
Great company all staff are amazing especially Adam friendly helpful and nothing to much trouble
Would highly recommend 😊
2 January 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
Faye was courteous
Faye was courteous, responsive and concise as always.
Thank you.
25 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
I have been a tenant with Ascend…
I have been a tenant with Ascend letting agents for over two years under the care of Faye Newton, I have had three occasions to report faults and they have been resolved quickly and without fuss. The contractors used by Ascend have been excellent and Faye ensured permission to commence the fixes was quickly obtained and that I was kept informed of progress.
25 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave such a lovely review and for being a resident with us for over two years.
We’re really pleased to hear that your experience with Ascend has been a positive one and that any maintenance issues you’ve reported have been resolved quickly and smoothly. It’s also great to know that the contractors provided a high standard of work and that you felt well informed throughout the process.
We’ll be sure to pass your kind feedback on to Faye, who will be delighted to hear your comments. Thank you again for sharing your experience
My experience with ascend properties…
My experience with ascend properties has been great. In particular, Alexander Keane has been brilliant, addressing all maintenance issues promptly and offering great services and in depth updates throughout the entire process. he’s been a pleasure to correspond with and overall I’m very happy with the service received.
4 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear that you’ve had such a positive experience with Ascend and that the service you’ve received has been a great one. It’s especially nice to hear your feedback about Alexander. Providing clear updates and resolving maintenance issues as quickly as possible is something we always aim for, so it’s great to know this made a difference to your experience.
We’ll be sure to pass your kind comments on to Alexander. Thanks again for your review.
Great home inspection.
Great home inspection.
Sean arrived on time, and was very professional and respectful during the visit.
23 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review.
We’re really pleased to hear that you had a positive experience during your recent home inspection. It’s great to know that Sean arrived on time and carried out the visit in a professional and respectful manner.
We’ll be sure to pass your kind feedback on to him. Thanks again for sharing your experience.
Property well maintained
Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Property inspection is very fast as well max 10mins or less.
Ascend Properties do take care of their residents from summer ice cream to dinners which is absolutely free. If you think of renting then think Ascend. I extremely happy renting with Ascend. I have been with Ascend for 3 years and honestly its the best renting experience.
20 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing such a detailed and positive review.
We’re delighted to hear that you’ve had such a great renting experience with Ascend over the past three years. It’s wonderful to know that property maintenance is prompt, inspections are thorough yet efficient, and that the community events and extras, like ice cream and dinners, make a difference. Your recommendation means a lot, and we’re thrilled to have you as a resident!
Reply from Ascend Properties
Thank you for leaving us a 5* review - The Ascend Team
yearly property check
Had our yearly property check today. Sean is quick and efficient at his job he is always polite and respectful of our home. Very pleased with him. Highly recommended
20 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your feedback.
We’re delighted to hear that Sean carried out your property check efficiently while being polite and respectful of your home. It’s great to know his professionalism continues to make a positive impression. We’ll be sure to pass your kind words on to Sean.
Ryan really responsive
Ryan really responsive, every time there is an issue.
19 February 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for sharing your experience.
- The Ascend Team
Ascent
We came to the area to rent a property due to my husbands work.
From moving in to date, Ashton and the team at ascend have been so helpful and supportive.
It’s so nice to know that real humans who care are there to help with any issues.
As we moved to a new build, ‘ teething problems’ are going to happen.
Any issues we had, all it took was an email to Ashton and her team, then it was sorted. Even the contractors, they’re all decent people. It’s good to know that people are there to support families like us. As we’re NHS staff
(A&E) appointments are always accommodated as we work shifts.
Thank you Ashton and the team at ascent. 🤗
19 February 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for sharing your experience.
We’re delighted to hear that Ashton and the Ascend team have been so supportive since you moved in. Knowing that families like yours feel cared for and supported, especially with the challenges of a new build and shift work in the NHS, really means a lot to us. It’s wonderful to hear that any issues were resolved quickly and smoothly, and that our contractors were professional and approachable as well.
We’ll be sure to pass your kind words on to Ashton and the team, they’ll be thrilled to hear them. Thank you for trusting Ascend!
Great experience and help today from
Great experience and help today from
Ashton. Always replies promptly and gave perfect help of how to get our issue resolved. Thanks so much Ashton.
18 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Sean was really nice person
Sean was really nice person . He only spend 5 minutes . Thanks for been so polite at the visit .
18 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Have lived here for 3 years:
Have lived here for 3 years:
Never had a problem that wasn't fixed. Easy staff, Sean in particular always been great with us
18 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
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