Ascend Properties Reviews 233

I would AVOID Ascend as they will try and steal your deposit!!
I had the displeasure of dealing with Kit Dickson who sent a long list of damages to the house - which were already there and visible on our initial inventory! When I informed him of this he agreed to look at the inventory (why hadn’t he already!?) and took 3 weeks to get back to us with a random charge, but didn’t tell us what it was for. It took 6 emails to get a list of charges, but no itemised costs! After 2 more emails I finally got a breakdown but this was different to what he’d originally said! He still continued to refuse to acknowledge the photos from the inventory and so I had to dispute with TDS!
We didn’t choose them, our estate agents changed partway through our tenancy and we had zero warning or notice whatsoever
Would strongly recommend avoiding this greedy useless company

Olivia and Christine have both been amazing and so helpful, the process has been made so easy and stress free! We havent moved into the property yet, but all the front end admin stuff and booking viewings/applications etc has been spot on!!!

This was the smoothest, stress free and helpful process we have been through! We were kept up to date with every part of the process and all our questions were answered in a timely manner! Louise the referencing coordinator was absolutely incredible, I felt comfortable and confident when asking her anything and she always covered everything for us! Also Olivia M was amazing when we called to advise we are interested in a property we viewed she was quick in sending over all required documents and was keen to help! Tom also at the Leeds branch who I spoke to first was fantastic and knowledgeable! Great group of people would and will be recommending friends and family!

Thank you

I would highly recommend ascend. The rev the lady that was dealing with with me. Is amazing helped me out loads. Would say from my experience if you deal with her you will be happy Cant thank her enough

Stay away!
As soon as we had left the property they still try and take your deposit, even after admitting the dozens of visits by contractors caused extra damage to walls, bed, floor, flooding, and more.

Keep well away from their rental team and especially the head of property management.

They lie constantly and fabricate the initial Inventory with your photos pretending to have done a professional job at the start of the tenancy compared with the original poor inventory they supply.

Keep away! They only care about getting paid from the Landlords and not carrying out the maintenance tasks.

VERY misleading photos online. Showing images of a completely different house which does not reflect actual condition. Property misdescriptions act ! Avoid

We've dealt with Ascend for several years now and have always been very pleased with their excellent service. We have been dealing with Faye Newton for some time now and we have found her to be very efficient in her role; always replying promptly and always trying her best to help us out when needed.

Issues with nightmare tenants, then Ascend don't care, The managers/staff are just in it for the money, their reputation is negative and ignore you if you ask for help. The properties are also full of issues. Forget Ascend, move on to someone else.

Started enquiring about a property a month ago, visited the same week. Communication has been virtually non existent, and I was mixed up with another client on at least one occasion

Faye Newton is fabulous. She is very responsive to my needs and is proactive in managing my property. Everything is handled very quickly and professionally. She goes the extra mile too - just recently for example she took the initiative and found a way to recover some funds from a previous tenant that I did not know were even possible to recover!

Thank you Faye. You are a star :)

Faye Newton has been very helpful on complex matters relating to council tax/business rates supprot as well as dealing with a difficult tenancy issue.

Supportive and professional!

The experience is really great, as they helped me with everything from the beginning, from renting my flat to any problem that I am facing. Special thanks to Faye Newton, who is my dedicated property manager, always ready to help and always replying and responding quickly. Special thanks as well to Olivia; she helped me with everything until I moved to my new flat.

Great company and professional service. Used twice always been great from the letting agent Olivia, admin team and surveyor Simon. If anything is ever wrong it’s sorted quickly.

Rev was amazing from start to finish. On viewing the property Rev was friendly and very knowledgeable about the processes and the properties themselves.

Throughout the entire referencing process Rev was very reassuring and went above and beyond in times were I was unsure whether the rental was going to go through.

Rev is an asset to your company and made the entire moving process a great experience, Thank you so much for everything Rev x

She returns emails within an hour .Gets problems solved without me chasing her. A great property manager.

Working with Rev to find my rental was such a smooth and stress-free experience. She was always super quick to respond, answered all my (many) questions with patience, and made sure I felt informed and comfortable throughout the whole process. It honestly felt like she was in my corner the entire time, which made a huge difference.

What I really appreciated was how genuine and down-to-earth she is. She didn’t just treat me like another client—she really cared about helping me find the right place and made the whole thing feel easy. I’m so grateful for her support and would 100% recommend her to anyone looking for a rental.

We had an amazing experience from start to finish Rev Uppal was nothing but amazing to us, she made our dream come true, answered more then enough questions we had to ask, spent more time that she definitely should have with us. Professional through out and soo friendly, We are soo excited to move into our home and that’s all thanks to Rev.

For over 3 weeks now i have been messaging and trying to call to get more details of a property and arrange a viewing, no reply to any form of communication. If you are listing a property stay away as buyers aren't able to make contact!!

STAY AWAY!!

Ascend Properties offices are in Deansgate and Sale!!! KEEP CLEAR!!!!

You have only got yourselves to blame if you go with Ascend Properties and their incompetent management.

For very simple maintenance issues, Ascend seem to extend the process out with dozens of organized visits, for jobs that are then made worse on many occasions.

Ascend were warned twice by the council to complete these simple tasks and they just did enough to stop the council from taking further action.

This seemed to tickle the head of property management at Ascend making her think this was a victory of Ascends incompetence.

Follow the procedure of reporting to the council and then take Ascend to court. I am well on my way to my court hearing and I look forward to presenting the hundreds of pages of evidence.

Even now after so many warnings the head of the management team at Ascend still carry on with no regard to tenants and seem to take pleasure in seeing the tenants problems not get resolved.

Landlords - KEEP AWAY, or you will get dragged into the issues and could end up in court for Ascend property managements actions.

Prospective tenants - KEEP AWAY.

Ascend are awful, horrible and manipulative, always blaming someone else......

It will cost you in time, money and you will lose your freedom of your rented space.

Great experience with the referencing team at Ascend, always prompt, professional and helpful. Emma in particular, has made what could have been a stressful situation; navigating viewings and the renting process, straightforward and simple.