Ascend Properties Reviews 233

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the overall service experience smooth and stress-free. Many people appreciate the personalized approach and how readily the team addresses inquiries and issues, often going above and beyond expectations. However, some people were dissatisfied with the company's handling of deposits, citing slow response times and difficulties in resolving issues related to deposit returns. A few other people also felt that the company focused more on landlords than on tenants, particularly regarding maintenance tasks.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and professionalism.... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and efficient handling of... See more

Response time

People report positive experiences with response times. Many customers praise the quick assistance and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and responsive staff who... See more

Location

Reviewers mention ambiguous feedback about location. Some customers appreciated that properties were lined up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the land... See more

Company replied

Rated 5 out of 5 stars

Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Prope... See more

Company replied

Rated 5 out of 5 stars

Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure.... See more

Company replied


Company details

  1. Estate Agent

Written by the company

We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.


Contact info

4.0

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Seamless and effortless

Have found Ascend extremely easy to work with and they do a great job managing our property portfolio across many cities. Mark Lewin is a great manager who provides a seamless and effortless experience which is important for us as we are located internationally.

30 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thanks for leaving this great review Robert, we have passed on your compliments to Mark too!

Rated 5 out of 5 stars

Mark Lewin

Mark Lewin was very helpful in all aspects of the rental of my flat . Email where responded the same day and the same with phone calls

30 June 2023
Unprompted review
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Reply from Ascend Properties

Thanks for leaving us a great review!

Rated 5 out of 5 stars

Brilliant service :)

Rebecca was extremely helpful in us getting the property we wanted, brilliant service and helpful throughout the referencing process we can’t wait to move into our new home

30 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thank you Jake, we have passed on your kind words to Rebecca!

Rated 5 out of 5 stars

Ascend/Rebecca Review

The whole experience with Ascend has been brilliant, Rebecca has been really helpful from the moment we shown our interest and has supported us with all our enquiries. The viewing also went great Laura was really polite and made us feel at ease while viewing the home, thankyou for all your support throughout this process it’s been highly appreciated!

29 June 2023
Unprompted review
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Reply from Ascend Properties

Hi Mathew,

We really appreciate this lovely review, we have passed on your compliments to Rebecca and Laura too!

Rated 5 out of 5 stars

Rebecca was very helpful in arranging a…

Rebecca was very helpful in arranging a viewing for an apartment and for assisting me with the application.

29 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thanks for your kind words, we're delighted Rebecca was able to assist you with the whole process!

Rated 5 out of 5 stars

I’m always up to date with all the info…

I’m always up to date with all the info I need- regular emails and easy online access.
If I need personal contact -Mark will always be available to speak with us.

29 June 2023
Unprompted review
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Reply from Ascend Properties

Thank you Richard!

Rated 5 out of 5 stars

Thankyou Rebecca/Ascend!

For my first time renting a property and finding the right estate agency I can honestly say I’m pleased with the help I have received from the staff at Acsend. Especially Rebecca Evans who I’ve been most in contact with over the last week. She has been so helpful and lovely answering any questions I’ve had and making me feel at ease with the viewings/information of the property. Also, any communication from her has been at a fast pace and has gone smoothly. Just want to say thanks so much Rebecca for your patience and help we’re very appreciative.

29 June 2023
Unprompted review
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Reply from Ascend Properties

Hi Molly,

Thank you for this amazing review! We have passed on your lovely comments to Rebecca too.

Rated 5 out of 5 stars

As ever fantastic service

As ever fantastic service , every thing done with no troubles, mark was wonderful highly recommended

29 June 2023
Unprompted review
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Reply from Ascend Properties

Thanks for this great review John!

Rated 5 out of 5 stars

Exceptional Service....

I would like to take this opportunity to thank Mark Lewin for his dedication, help & support in managing my property portfolio. His professional approach & sound advice is definitely commended, easily contactable, efficient, reliable & very knowledgeable. As a landlord, I am delighted to be working with the team at Ascend Properties, dealing with experts who I can truly trust; it gives me a peace of mind & confidence working with professional agents in handling my property affairs – definitely highly recommended!!

28 June 2023
Unprompted review
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Reply from Ascend Properties

Hi Suzanna,

We're over the moon that as a landlord of ours, you are very happy with our service, and in particular Mark your Portfolio Manager!

Thanks for taking the time to leave this review, we have passed on your kind comments to the team.

Rated 4 out of 5 stars

The flat is very nice and cosy

The flat is very nice and cosy. The Agency, specially Louise, was always very quick in responding to my queries and problems.

28 June 2023
Unprompted review
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Reply from Ascend Properties

Thanks for leaving us a review, we're glad you love the property and the service from Louise!

Rated 5 out of 5 stars

Positive communication from Liam

Liam maintained good communication, polite and clear responses.
Even when difficulties arose Liam maintained professionalism throughout.

28 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thanks for the lovely review, Adele - we have passed on your kind words to Liam too!

Rated 5 out of 5 stars

Friendly and responsive

Staff are always helpful and reply quickly, friendly atmosphere and offer support with any and all issues. We have been in contact with Aleaya mostly who has always been professional and responsive when helping with our requests.

28 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thank you for a great review!

Rated 4 out of 5 stars

Better and Prompt Service

Of late the service is much more satisfactory. When before we didn’t know who is our point of contact now the replies and responses have been more prompt.

27 June 2023
Unprompted review
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Reply from Ascend Properties

Thank you, Revina!

Rated 5 out of 5 stars

Professional Staff and a Professional Management Company

Our portfolio is looked after by Lora Barker at Ascend who is always on the ball, supportive and very helpful.
I've always found all of the Ascend staff to be very professional and I have no hesitation in recommending them to manage any size of property portfolio.

28 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thank you for taking the time to leave us this excellent feedback! We have passed on your kind words to Lora and the team too.

Rated 4 out of 5 stars

Quick and clear responses to queries

Quick and clear responses to queries. Helpful with any questions answered simply which I always find best
They are also very responsive to any issues repairs at the property I rent.
An excellent and well mannered professional I dealt with today.

27 June 2023
Unprompted review
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Reply from Ascend Properties

Thank you very much Darren!

Rated 5 out of 5 stars

Mark Lewin has been managing our…

Mark Lewin has been managing our property for some years now and we have always had brilliant service without exception. Friendly & informative, Mark ensures we are up to date on developments or any issues & always responds to queries promptly. Mark’s expertise has made being a landlord hassle free - we know our property is in good hands.

27 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thanks for the great review Debra, and we will be sure to pass on your lovely comments to Mark too!

Rated 5 out of 5 stars

The team at Ascend have long looked…

The team at Ascend have long looked after my rental; Mark specifically is great - solution orientated, proactive and focussed - a genuine pleasure to work with!

27 June 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Thank you Rob!

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