Ascotts Group Limited Reviews 876

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Outstanding service from Ascot’s Taxi — especially Wayne.

I had an issue with my taxi that needed repairing, and Wayne went completely above and beyond. After speaking with him yesterday, he offered to personally collect my vehicle from my home, take it in for repair, and return it to me the very next day.

True to his word, he picked it up last night and delivered it back today. That level of dedication and customer service is rare, especially when your vehicle is your livelihood.

Reliable, professional, and genuinely cares about his customers — I can’t thank Wayne enough.

Highly recommend Ascot’s Taxi.

— Wally James

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free experience

Hassle free experience. Repairs carried out in good time. I travel from Barnet to use Ascots which is an 80 mile round trip around the M25. It’s still quicker than going to Holloway and waiting around all day for servicing and repairs.Cab booked in at 10am. Rear discs and pads changed and I was home in Barnet for 12:05. Great service.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Good family business

Good family business, great affiliations to the trade..
I have been going there for 30 years.. very professional and personable and the staff never seem to change.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The whole staff led by Matt

The whole staff led by Matt, are always friendly & attentive , from Lily, Carol & Sally on reception, to Wayne , Dave & all the team on the service side.
I recently ordered a new cab & was impressed how the sales team dealt with me.

25 February 2026
Unprompted review

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