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Ascotts Group Limited Reviews 876

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TrustScore 5 out of 5

4.9

Motor vehicle dealer
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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wouldn’t go anywhere else

Wouldn’t go anywhere else. Most decent things in life are a pay up and shut up moment if you want proper service and expertise. I travel nearly 70 miles there and back and I don’t begrudge any of it.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Not my nearest garage

Not my nearest garage , but always give great service and results . Would definitely recommend anyone to use them .
Thank you

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Taxi repair.

I had a problem with my taxi which was diagnosed and rectified the same day which I was very pleased about. The whole team at Ascotts are very friendly and helpful and I was kept informed about what was happening through out the whole process, Ascotts are superb thank you very much.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

look after customer and cab

Absolutely brilliant service from the team at Ascotts! As a longtime taxi driver, I wouldn't trust anyone else with my LEVC. From the welcoming, friendly staff on reception to the expert technicians, they are efficient, knowledgeable, and reliable. Highly recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Second visit to Ascotts

Second visit to Ascotts, 400miles round trip always a warm and friendly experience thank you to Phil, for sorting my problem with my VN5 van well worth the trip for a professional service highly recommend

27 January 2026
Unprompted review
Rated 5 out of 5 stars

PerfectionAscotts is a very professional

Ascotts is a very professional
company with efficient service
from all departments Was made
welcome by the reception girls
plenty room in the waiting area
was kept up to date with work
being carried out on my Taxi
A very pleasant visit and I would
recommend Ascotts to all.
T TREGEAR

23 January 2026
Unprompted review

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