Asetek Racing Reviews 

669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent finish, durability, and top-tier performance for sim racing. Many also highlight the exceptional customer service, describing it as fast, effective, and very responsive, with staff being helpful and knowledgeable. Reviewers frequently mention the fast shipping and secure packaging, ensuring products arrive quickly and in perfect condition. However, some people mentioned issues with product defects, such as non-working buttons or power supplies, and in a few instances, difficulties with tuning or the feel of certain pedals. A small number of customers also experienced delays in delivery or found some product instructions lacking clarity.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-end materials, stellar build,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the extremely fast... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the speed and effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, I've owned forte wheel and base since '23 had some hardware/software issues they shipped and returned the product within a few weeks from Canada to Denmark and back. Also took... See more

Company replied

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to se... See more

Company replied


Company details

  1. Electronics manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(669)

308 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company that is for the consumer…

A company that is for the consumer first . They are quick to reply to or answer any questions . Beside being one of the top sim racing companies out there , the products are just awesome .

11 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 4 out of 5 stars

Abit disappointing for my 1st Asetek experience

Not the best experience for my 1st DD wheel, My wheel turned up with a rattling noise inside, and it turned out to be the bottom wheelbase mount screws had made it inside the wheelbase freely somehow (thankfully the wheelbase was functioning ok, customer service said this was normal) My brake cell pedals were broken/malfunctioning, and was told this was a graphical issue inside the calibration software and not my pedals (they are still broken) the cost for customs was £157, and i would have thought for the amount i paid for everything, my parcel would have been handled with care better (which it obviously wasn't) So for me not the best experience

10 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

The service has been phenomenal

The service has been phenomenal. I purchased the invicta pedals and will be buying the invicta wheel base. By far the best sim gear in the market

1 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Excellent customer service for RMA

Excellent customer service for RMA. Even though my specific unit has an issue the build quality is second to none. You can't appreciate an Asetek product until it's in you hands. The La Prima I bought is light years ahead of my outgoing Fanatec. Props to Danni!

19 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great product

Great product, great assistance.

26 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 1 out of 5 stars

I have been waiting for a refund on the…

I have been waiting for a refund on the 2 items I sent back to your company almost 30 days ago. You confirmed you received the items and then you said you will be working on a refund. It's been almost 25 days and still no refund... My email is omardd98@hotmailcom

11 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and providing detailed feedback. Also, I would like to apologize for any inconvenience.

We found that an error had occurred in your case, which caused some difficulties getting the transaction to go through. 

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Incredible support

Incredible support. I needed help with purchase and their response was really quick.

24 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Amazing service

Amazing service, I had an issue with my wheel base and within 8 days it was sent back under warranty to Denmark and returned fixed to the uk. Could not ask for more.

18 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek Review

Good Support and Service! Fast shipping and good Quality of the products

1 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

The best in the game!

The best in the game!
We have multiple rigs all equipped with asetek echo system.
Never tried any other brands and I don't see a single reason to do so.
Looking forward for the shifter and hand brake.

26 May 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

One email fix from Asetek!

I had an issue and sent an email asking if they had any idea of a solution. The solution? They sent an email saying they felt it was an interior cable, and had already sent a replacement with instructions on how to replace it. Took me about ten minutes (I went slow to be sure not to create more problems) and now everything works perfect. Possibly the best customer service over ever had.

3 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

La Prima Bundle

Bought the La Prima Bundle. Quick delivery, top quality products. Especially build quality is top notch.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you very much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

I Love asetek

Everything arrived very quickly. I am extremely pleased with the quality of the product. Every thing is extremely well built, engineered perfectly. Sometimes i just sit at my setup to feel the wheel and play with the shifters. I love how it looks industrial grade, built to last forever. I came from a g29 and I am blown away at the quality. I cant describe in words how good the ffb feels, just that I had no idea that it could be like this. I feel like i have entered a different dimension. Grabbing this during the sim racing expo sale was the best purchase i have ever made in my life.
Andre and everyone at the sim racing division at company is doing a fantastic job. I look forward to buying more asetek products. The GT button box with the comfort+ wheel, and the psu upgrade for my la prima wheelbase are on my list of next upgrades.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you for taking the time to place a review!

We appreciate your feedback. Thank you! 

Best, Asetek SimSports

Rated 5 out of 5 stars

Everything perfect

High quality and fast shipping. Everything perfect.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Brilliant, recommended

I bought the La Prima bundle and found the ordering process easy. The delivery to the UK was quick and everything arrive in perfect condition. I’m delighted with the equipment’s performance and quality. It’s an easy recommendation.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Very good seller !!

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

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