asgoodasnew electronics GmbH Reviews 

12,629
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered a 'as new' mb pro 14 inch 2021, was 110 EUR less than new, and that price was already about 100 EUR less than other sellers, device has no scratches and original packing, 25 cycles. Can't co... See more

Rated 1 out of 5 stars

Stay away from this company. This company sold me a defective item (Shark Robot Vacuum). It wouldn't map my house so I requested a return. It was approved, but I had to pay the postage. And when I g... See more

Rated 5 out of 5 stars

After two days with the phone, I’m genuinely impressed. It arrived in excellent condition, just as described. The screen is flawless, and the housing is nearly perfect, with only a few tiny marks—... See more

Rated 5 out of 5 stars

Second time I bought from this shop. Never disappointed. I feel sufficiently safe to continue buying here because I trust their judgement on the state of the product. Besides, the 30 months warrant... See more

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4.3

Excellent

TrustScore 4.5 out of 5

13k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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4.3

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(12,629)

1,555 reviews in the last 12 months

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Rated 5 out of 5 stars

Why I love asgoodasnew:

Why I love asgoodasnew:
- Best shop for new and used devices.
- The devices constantly exceed my expectations.
- Customer service available in multiple languages.
- Delivery is fast.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

30 Month Warranty 💩 BS

I ordered a camera lens and Airpods pro from AsGoodAsNew and had problems with both of them.
For the Lens within the first year and for the Airpods 3 Days after the first year ended.

For the Lens, they blamed me for the problem and wanted me to pay the shipping fees, even though two independent Camera Lens Dealers confirmed it was a Production Malfunction.
The Airpods Apple said I would have to go to the Dealer and they would right away exchange them since the problem falls under the Dealer Warranty. AsGoodAsNew flat-out refused looking at them and told I first have to prove I didn't damage the Product.

All that said AsGoodAsNew is really the f* worst online retailer I ever bought something at. Dont buy there!

16 February 2024
Unprompted review
asgoodasnew electronics GmbH logo

Reply from asgoodasnew electronics GmbH

Dear customer,

We regret to learn that your experience did not meet your expectations and that you rated us with one star. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced. It was never our intention to upset you, and we are truly sorry for any shortcomings on our part.

Best regards,
Your asgoodasnew Team

Rated 5 out of 5 stars

The best and most reliable company.

The best and most reliable company.
with best prices and fast delivery.( 2-3 days to Austria)
and don't forget that there is a 30-days testing and refund time!
My Favorite online phone/tablet shop all around.
Fully recommended it.
Thank you

9 February 2024
Unprompted review
Rated 1 out of 5 stars

These people are scammers and don't…

These people are scammers and don't honour guarantees. Do not buy from them at all costs!

1 February 2024
Unprompted review
asgoodasnew electronics GmbH logo

Reply from asgoodasnew electronics GmbH

Dear customer,

We regret to learn that your experience did not meet your expectations and that you rated us with one star. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced. It was never our intention to upset you, and we are truly sorry for any shortcomings on our part.

Best regards,
Your asgoodasnew Team

Rated 2 out of 5 stars

I got paid for 4 out of 6 sales.

I sold 6 phones in September which they received and paid for except that the bank account refused and returned the transfers, so no problem I send them new bank details,

we received the first payment with my friend on September 29, then the other 2 on October 18, then another on November 1,

what is a shame about these payments is that we had to restart them several times including the days discrepancies, they certified that they had not received the return in the meantime,

tomorrow we are in February 2024 and I still have 2 missing payments of more than 1000 Euros, supposedly to pay on the day of the sale and since then the transfers have not have not been returned to them. (supposedly lol) This story is fishy. Why did I get paid 4 out of 6 payments, where did the other 2 payments go? in nature?

Their versions are not very credible, I have many friends who use their services and they are very reliable. But my story leaves me with doubts.

Fachrurazy Ishak.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

No delivery and poor customer service

No delivery and poor customer service.
The delivery disappeared, and after 17 days of being sent, they still refuse to contact the delivery company. The customer service takes 2 to 3 days to respond, if they actually answer

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. What a scam

I bought a OnePlus pone in a "very good" shape. But when I received it, it was not able to phone (no sound went through to the other person) and the back screen was loose.
I returned it after the rules of the company and got at "task in their system". I returned it in july 2023 and I'm still waiting to get my money refunded, but they closed the task in my "customer-webprofile".

10 July 2023
Unprompted review
Rated 1 out of 5 stars

No delivery and extremely poor customer service

I ordered an IPhone, it was shipped but tracking then stopped. I waited 7 days (general transit time is stated at 1-2 days, in busy times 3-4), still no movement - it's clearly lost/stolen. Still, the company refuses to initiate a lost item claim with DHL. Also, it takes 3! days to get a reply via Email from customer service. Company refuses to resend my order. I am left without the money and the purchase.
Absolute nightmare service !

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Scam

They say they received an empty package when it's not true, they haven't responded to emails since November 23rd

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Wrong MacBook

I ordered a MacBook Pro from 2020 and I got the wrong one (2019). In the “about your Mac” section you couldn’t see the Year (which you normally can) so someone must have deleted it.

If I hadn’t known the difference between the MacBook Pro from 2019 and 2020 I wouldn’t (couldn’t) have noticed that they sent me the wrong laptop.
I hope it was a mistake. The communication afterwards was good, I got my money back. They didn’t sent me the right MacBook tho, which was quite disappointing. Not going to order again.

7 November 2023
Unprompted review
Rated 1 out of 5 stars

As new condition phone broke after 2 days

Bought a phone that was advertised as excellent condition, phone stopped working after 2 days of use. No replacement offered, no reimbursement offered, I paid almost €900, for that kind of money that is extremely disappointing!
For almost 1 MONTH ( shipping, refund ) I did not have my money or the phone!

9 October 2023
Unprompted review
asgoodasnew electronics GmbH logo

Reply from asgoodasnew electronics GmbH

Hello,

We received your return on 30.10.2023. The repayment was made on 1 November 2023, so your information here is incorrect.

We apologise for the quality of the article.

Kind regards
Your asgoodasnew team

Rated 1 out of 5 stars

Canceled order of about 1300 Eur never reimbursed

I would give zero stars if that was possible.
I ordered a camera in June 2023 and immediately canceled the order, before it was shipped.
The company wrote to acknowledge the order had been canceled and they would reimburse it rapidly. Five months later and after multiple requests I still haven't been reimbursed. Moreover, the company's multiple replies sound like they might be in bad faith, which I had never experienced before with any online commerce platforms. I will stay away from it and cannot recommend it to anyone. I attached a screenshot of last June's email, for the company to see.

29 June 2023
Unprompted review

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