I wouldn’t even give 1 star ! I ordered a jacket in September and paid £51 - never received it . Sent numerous emails it no response!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
TOTAL SCAM. Paid $180 got nothing. Sent endless emails to customer service with zero response. DO NOT ORDER FROM THIS WEBSITE!!!!!
Ash & Grey have a beautiful range of simple, stylish & good quality home furnishings. All the bits I have bought are so gorgeous & look effortlessly stylish in my house! I was really impressed with th... See more
I ordered something after seeing and Instagram post. The item never arrived. I've contacted their customer service 3 times now and have gotten no response.
Company details
Information provided by various external sources
An online store of contemporary homewares to provide you with the inspiration to style your home beautifully.
Contact info
21 Sandringham avenue, BS16 6NQ, Bristol, United Kingdom
- 07811644831
- bec@ashandgrey.co.uk
- ashandgrey.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wouldn’t even give 1 star
I wouldn’t even give 1 star ! I ordered a jacket in September and paid £51 - never received it . Sent numerous emails it no response!!
I ordered a dress that never arrived
I ordered a dress that never arrived. Sent more than a dozen emails to customer service, I think this is a fake company and will be looking into ways to report
DO NOT DO NOT BUT ANYTHING FROM…
DO NOT DO NOT BUY ANYTHING FROM THEM. YOU WONT GET THE ITEM IR YOUR MONEY BACK
I ordered this bodysuit and was told by…
I ordered this bodysuit and was told by shop that it delivered but I got nothing! I’m trying to get ahold of them but nobody is responding and now I just went to my bank. I’m so upset!
TOTAL SCAM
TOTAL SCAM. Paid $180 got nothing. Sent endless emails to customer service with zero response. DO NOT ORDER FROM THIS WEBSITE!!!!!
NEVER GOT ORDER, NO RESPONSE FROM CUSTOMER SERVICE
I ordered something after seeing and Instagram post. The item never arrived. I've contacted their customer service 3 times now and have gotten no response.
Love Ash and Grey
This is the second product I have bought from Ash and Grey. Both times I have received excellent service and the items were delivered very quickly. I love the Phuket black platter and Calcot pine cone which is a lovely addition for Christmas this year. I will keep an eye out for more beautiful items for my home.
Excellent product with quick and…ceiling lamp
Excellent product with quick and efficient service
Gorgeous throw 💕
Such a Gorgeous throw, arrived very quickly , I would definitely order again with Ash & Grey . Thankyou
Excellent item
Excellent item. Super fast delivery. I will be ordering from Ash and Gray again.
It was perfect!!!
It was perfect!!!!
I bought a light fitting from Ash & Grey, the description and the photos were spot on. It’s arrived quickly and I wasn’t expecting the great packaging too!!
Beautiful products
Beautiful products, have loved everything I have bought so far. Everything comes beautifully packaged and the service has been excellent when I have had questions about products. Thank you Ash and Grey x
Dinner set
The dinner plates are simply stunning and the rest of the set is just equally stunning. The service and aftercare I received from Ash & Grey was lovely and I’ve felt like a valued customer. I look forward to shopping for many years with you.
Stylish black tray
The black tray was a lovely present which looked very stylish on my window sill. I have also used it for antipasto and cheese at a dinner party and is now used to display three little cacti.
Excellent!
Gorgeous, quality pieces for your home. I have bought the grey mugs and champagne glasses, which are both stunning. Cannot wait to buy more - I highly recommend!
I recently bought a light from Ash &…
I recently bought a light from Ash & Grey and i was so impressed with the customer service and how quickly it arrived. I absolutely love the light I choose and it was exactly as it was pictured and of excellent quality. I would highly recommend Ash & Grey
Exceptional service and great quality…
Exceptional service and great quality home furnishings. Extremely happy with my purchases and website images are true to product. I would highly recommend.
Gorgeous products and great customer service
Gorgeous products and great customer service. Will definitely be purchasing more items soon. Thank you.
Great product and exceptional service....
I initially made contact with Ash&Grey customer service to enquire about a particular product, in which I then placed an order.
I found the whole experiencing brilliant. The customer service was first class and very helpful. I received the order within a matter of days.
We absolutely love our light and will be back to shop again!
beautiful, stylish & good quality!
Ash & Grey have a beautiful range of simple, stylish & good quality home furnishings. All the bits I have bought are so gorgeous & look effortlessly stylish in my house! I was really impressed with the packaging & fast delivery.. all round a great new company that I’ll be using again & again x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







