Ashtons Legal Reviews 

81
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I would not recommend this solicitors company My case is stucked for more than 2 years with them Maybe year ago i give them witness statement and now they ask me again for same things over aga... See more

Rated 5 out of 5 stars

Jemma Ramsey has been absolutely brilliant throughout the process of my traffic accident, from organising medical appointments to just checking in to see how treatment is going. I have felt very suppo... See more

Rated 5 out of 5 stars

Would like the thank James Wilkin for his customer service, support and advice over the last year. Non fault road traffic injury claim. Had a few hiccups along the way with the defendant insurers but... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Mandy, she handled my case sensitively, efficiently and professionally and I could not of wished for better representation. While going through this process Mandy has kept me... See more

Company replied

Company details

  1. Legal Services & Government

Written by the company

Ashtons Legal lawyers is a full service law firm covering business, individual and injury legal claims, acting for clients throughout East Anglia and beyond


Contact info

3.6

Average

TrustScore 3.5 out of 5

81 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(81)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Amie handled my claim from start to…

Amie handled my claim from start to finish in a professional manner. I appreciate all the support from Ashtons Legal throughout the process.

12 April 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your review. We appreciate the positive feedback you have given us.

Rated 5 out of 5 stars

They’re a great team & are much help…

They’re a great team & are much help when you’re in the unknown.

I can’t thank Amie O’Donnell enough, she was amazing throughout the process.

Once again, thank you!

6 March 2024
Unprompted review
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Reply from Ashtons Legal

Thank you very much for the five star review.

Rated 5 out of 5 stars

Great assistance from Ahtons

Great assistance from Ali at Ashtons Legal. Helpful advice and we only chose not to proceed because we are based in Scotland.

4 March 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your kind words and review. We're glad we could be of assistance.

Rated 5 out of 5 stars

Extremely happy with service from…

Extremely happy with service from Ashtons, in particular Kaitlin Spurling. She was extremely responsive and keen to resolve the matter for our client. Great to work with and would absolutely recommend.

23 February 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your feedback and five star review.

Rated 5 out of 5 stars

"Bethanie exemplifies professionalism…

"Bethanie exemplifies professionalism and expertise in her field. Her knowledge and dedication exceeded my expectations. She went above and beyond by answering calls even outside regular hours, showcasing her hardworking nature. I highly recommend Bethanie for her exceptional service."

18 January 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your feedback and five star review.

Rated 5 out of 5 stars

Kaitlin Spurling

Thank you Kaitlin Spurling for sorting out my claim,l have been waiting quite some time for this to be resolved and spoken to a number of claims handlers but she is the only one that kept me updated on a regular basis, Thanks again Kaitlin. Phil

14 February 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your five star review.

Rated 5 out of 5 stars

Ali from ashton Legal help our family…

Ali from ashton Legal help our family with a extremely difficult loss and ali was professional, compassionate and caring.we couldn't thank ali enough for everything she done for us as a family

20 October 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your kind words and five star rating.

Rated 5 out of 5 stars

Very helpful

Kaitlin from Ashtons has been most helpful in helping us to resolve our case. She has been quick and responsive. Thank you for your help.

22 January 2024
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your feedback and five star rating.

Rated 1 out of 5 stars

Ashtons were instructed to help us with…

Ashtons were instructed to help us with our purchase of an apartment in France which also had a storage area in the basement (a cave ). We viewed the apartment and cave but after the purchase was completed we discovered that somebody else was claiming it was theirs.Ashtons had not obtained a plan of the basement which the partner claimed was "quite normal". I do not see how this can be true and work in practice and is not consistent with our experience in buying and selling our previous apartment.We paid over £8000 in legal fees (well over budget) and his advice was to find an avocat (who, where ? ) and pay yet more money. We employed them to avoid this kind of problem and we still haven't resolved it.
I believe you would be very unwise to employ Ashtons for work in France.

3 February 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your comments, we value all feedback. We are very sorry that you are dissatisfied with the outcome of your matter. Ashtons’ dedicated and specialist French legal team is committed to offering a high level of service to all their clients. As your concerns have already been addressed through our formal complaints procedure and your remain dissatisfied, we would recommend that you contact the Legal Ombudsman. We are sorry that we are unable to offer any further comment on your case in a public forum.

Rated 5 out of 5 stars

Excellent service

Excellent service. They have dealt with my son’s claim for hospital negligence for the past 6 years. Their experience and knowledge in this has been priceless. They have kept me informed throughout. Thanks.

23 January 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your kind words and the five star feedback.

Rated 5 out of 5 stars

What to say!

What to say!! How can you put in words how good Ashton legal is? From day one they put my heath first which was my mean worry. I was keeped updated and any questions I had was answered. And I felt like they cared about me and made me feel at easy and amie was on point 👉 if Ashton legal is dealing with your case you won't have any stress

12 January 2024
Unprompted review
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Reply from Ashtons Legal

Thank you very much for the wonderful feedback and five star review.

Rated 5 out of 5 stars

Continuity has been key on medical claim

It all takes time which is part of the process I guess. Emails answered and claim journey set out. By the time I got to the last stage (medical) I had the same person James. Having some continuity was really appreciated.
Still have another part the claim ongoing which is nearly a year on.

2 January 2024
Unprompted review
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Reply from Ashtons Legal

Thank you for your review and feedback.

Rated 5 out of 5 stars

Excellent professional and supportive

I would like to thank Amanda Cavanagh and the rest of the team at Ashtons Legal for their support during my mothers inquest. I had all my questions answered efficiently and they were brilliant at keeping me informed throughout the process. I would definitely recommend Ashtons Legal and I will be using their services again.

14 December 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for the five star review. Your feedback has been shared with Amanda and the team.

Rated 5 out of 5 stars

Great customer service

Would like the thank James Wilkin for his customer service, support and advice over the last year. Non fault road traffic injury claim. Had a few hiccups along the way with the defendant insurers but James always fully explained and advised through out. I was able to email at all times with fast responses explaining in full along with phone calls helping with appointments and physio. Highly recommend.

23 November 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your review, it is greatly appreciated. Your feedback has been shared with James and the team.

Rated 5 out of 5 stars

Clinical Negligence Claim

Amanda Cavanagh and the team at Ashtons Legal LLP were a huge support throughout my successful Clinical Negligence Claim. At the most difficult of personal times, you need a Company that is supportive, understanding and trustworthy. Ashtons achieved this and so much more. I cannot thank them enough. I will most certainly use their services in the future without any hesitation whatsoever.

16 November 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your five star review, it is greatly appreciated. We have shared your feedback with Amanda and the team.

Rated 5 out of 5 stars

Kaitlin was amazing

Kaitlin was amazing - thank you so much for your quick and efficient work

16 November 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your review, it has been shared with Kaitlin and the team.

Rated 5 out of 5 stars

Clinical Negligence Claim

Everyone I had exchanges with at Ashtons Legal were great. I was always kept up to date on the progression of my claim and if there were periods where nothing was happening Ben Ward always checked in. Any questions or queries I had were responded to and nothing was too much trouble. Ben offered fantastic advice and would take the time to go through things with me putting the information in to a manner I could understand. On the whole a professional service with the whole team chipping in which is much appreciated. Thank you and an extra thank you to Ben.

13 November 2023
Unprompted review
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Reply from Ashtons Legal

Thank you very much for your feedback and five star review, it is greatly appreciated.

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